How to remove Outerinfo pop-ups (aka PurityScan or OIN), updated 1-17-08 |
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How to remove Outerinfo pop-ups (aka PurityScan or OIN), updated 1-17-08 |
Oct 14 2006, 07:17 PM
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#1
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Visiting Staff Posts: 113 OS: 98, ME XP |
QUOTE Outerinfo is now being installed with other nasty malware (Vundo) that this procedure may not fix, so after following it I strongly suggest you post your HiJackThis log as well as the other logs on the forum and we'll clean up the rest of it. Thank You MrCharlie.. If you are infected with Outerinfo pop-ups (aka PurityScan, Oinadserver or OIN) - please start here: First.... Go to Start > Control Panel > Add/Remove Programs and look for any of these and uninstall them: (May also be listed in the Programs menu of Windows (Start button > Programs)
Yazzle by Oin Purityscan by Oin Snowballwars by Oin or anything similar with Oin or Outerinfo in it. Zolero Tizzletalk MediaTickets Cowabanga and any other programs you didn't install or don't recognize - if your not sure please ask first Download and run this uninstaller: (The uninstaller is safe to run) http://www.outerinfo.com/OiUninstaller.exe Tutorial for the uninstaller if needed Important Note: Some antivirus and antimalware scanners will flag the uninstaller from outerinfo.com as malicious. Similar to how a vaccine must contain parts of the virus to be effective, uninstallers will contain file names, registry locations, etc. that may set off notifications. This uninstaller has been tested by our experts and determined safe. However, it's always wise to use caution when using an uninstaller that originates from the same source as the malware. Don't reboot! Next......... Download and run ComboFix. Note: You may not need to run ComboFix....try the rest of the fix first and if you still have a problem follow the instructions to run ComboFix including installing the Recovery Console. Please Check Here for information on running ComboFix......Follow ALL instructions!! When finished, it should produce a log, ComboFix.txt. Post this log in your next reply together with a fresh HiJackThis log. Note: ComboFix will make some changes to your computer such as create a new system restore point, back up your registry, reset your clock, these will all be reversed when you uninstall ComboFix. To uninstall ComboFix: Go to start > run and copy and paste next command in the field: ComboFix /u Make sure there's a space between Combofix and / Then hit enter. This will uninstall Combofix, delete its related folders and files, reset your clock settings, hide file extensions, hide the system/hidden files and resets System Restore again. Next--------- Please download SUPERAntiSpyware Home Edition (free) (SAS) Install it and double-click the icon on your desktop to run it. It will ask if you want to update the program definitions, click Yes, Let it through your firewall! Under Configuration and Preferences, click the Preferences button. Click the Scanning Control tab. Under Scanner Options make sure the following are checked:
On the left check C:\Fixed Drive. On the right, under Complete Scan, choose Perform Complete Scan. Click Next to start the scan. Please be patient while it scans your computer. After the scan is complete a summary box will appear. Click OK. Make sure everything in the white box has a check next to it, then click Next. It will quarantine what it found and if it asks if you want to reboot, click Yes. To retrieve the removal information - please do the following:
Reboot, your pop-ups should be gone, but at this point I would suggest that you post a HiJackThis log of your system on the forum, this is because this infection is often installed with other malware and we want to make sure that your system is clean. Follow step #5 on This Page to post your HiJackThis log. Along with your HiJackThis log - post the logs from SUPERAntiSpyware and ComboFix. Good Luck, MrC ===================================================================== This is a self-help guide. Use at your own risk. Important Note: If you need assistance with Outerinfo/PurityScan, please start a new topic in our Malware Removal Forum. This post has been edited by MrCharlie: Oct 11 2008, 07:28 AM
Reason for edit: added note about uninstaller
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Jul 12 2007, 04:13 PM
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#2
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![]() Site Administrator Posts: 18,962 From: 127.0.0.1 OS: Windows 7 64-bit RTM |
This topic has been left open to allow specific questions and comments related ONLY to this guide. It's NOT for posting HJT logs, links to your logs, or any other general malware help. Replies not following these rules will be deleted. Thanks for your cooperation.
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Aug 6 2007, 09:53 PM
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#3
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New Member ![]() Posts: 2 OS: Windows 2000 |
first off, thx for this guide., it was really helpful
i have a couple questions though after i run "hosts" , its does its thing and thats it, right? and when i run "hostsxpert" it shows the things inside the "hosts" folder, do i have to do anything with "hostsxpert" other than restoring ms original host files? also, where should i post my combofix log? can i post it the same place i'll post my hijack this log? |
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Aug 7 2007, 03:10 AM
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#4
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![]() GeekU Junior Posts: 2,435 From: California OS: Windows XP Media Center Editon SP3 |
Hello and Welcome to G2G!
QUOTE after i run "hosts" , its does its thing and thats it, right? That is correct. QUOTE and when i run "hostsxpert" it shows the things inside the "hosts" folder, do i have to do anything with "hostsxpert" other than restoring ms original host files? Nope, since all we wanna do is restore Microsoft's Original Hosts Files. QUOTE also, where should i post my combofix log? You will post it in the Malware Removal forum along with a HiJackThis log. http://www.geekstogo.com/forum/Malware-Rem...o-Here-f37.html |
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Aug 13 2007, 02:52 PM
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#5
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Member ![]() ![]() Posts: 30 From: Cork, Ireland OS: xp |
Sorry for probably stating the obvious, but I'm the person that needs a book for 'dummies to understand' 'windows xp for dummies'.
My computer is starting up and running very slowly too and I am wondering if I should do all the 'how to remove' things first before doing all the other things. And do I do all the things in that order. Also, how do I know if I am infected with 'Outerinfo, trojan.w32,kiijsjt, Winhound etc..... I know it's stupid sounding but I am really 'THE DUMMY'. |
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Aug 14 2007, 07:18 PM
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#6
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![]() Malware Expert Posts: 18,682 From: Boston Ma. OS: XP Pro,ME, 98 |
Hello Aileen Delahunty
Start here http://www.geekstogo.com/forum/Must-Read-B...-Log-t2852.html That will get you started |
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Aug 15 2007, 04:55 PM
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#7
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New Member ![]() Posts: 6 OS: XP |
Select the Scanner Icon at the top of the screen, then select the Settings Tab. Once in the Settings screen click on Recommended Actions and then select Quarantine. Under Reports: Select Automatically generate report after every scan Un-Select > Only if threats were found [/b][/url][/i]. Why Quarantine, and not removal? |
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Aug 18 2007, 04:54 PM
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#8
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Visiting Staff Posts: 113 OS: 98, ME XP |
For starters if something was removed by mistake it can easily be restored also if we need a malware file for the investigation...we have it.
After all the malware is cleaned and the computer is operating OK, then you can delete the malware in "Quarantine". Good Luck, MrC |
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Aug 24 2007, 06:44 PM
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#9
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New Member ![]() Posts: 1 OS: Windows XP |
I followed all of the steps to get rid of the Outerware. However, in the process I completely lost all of my audio devices. Is there any way I can get it back? I tried system restore but apparently I have no restore points.
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Aug 24 2007, 06:53 PM
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#10
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Visiting Staff Posts: 113 OS: 98, ME XP |
You should post a HiJackThis log of the system as suggested and let someone look at it. You may have other malware on the system.
Please don't post it here in this thread...post it as outlined in the tutorial, also post the logs from ComboFix and AVG- AS, MrC |
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Aug 25 2007, 04:27 PM
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#11
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New Member ![]() Posts: 1 OS: win. xp, linux, and xubuntu |
Hi, outerinfo has blocked all of my privileges (?) and my controll panel is gone!
i cant get to the removal tool, and i have tried the uinstall that comes with the outerinfo but it takes a second or so, than the window is gone.. does anyone know what i should do? (Sorry about my english, i am from Norway -Fredrik- |
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Aug 25 2007, 06:29 PM
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#12
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Visiting Staff Posts: 113 OS: 98, ME XP |
See if you can post a HiJackThis log of the system on the forum...please not here!
It most likely isn't Outerinfo but the other malware that's installed with it. HJT will fit on a floppy if you can't download it. Follow step #5 on This Page to post your HiJackThis log. MrC |
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Sep 2 2007, 09:17 PM
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#13
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![]() GeekU Teacher Posts: 4,411 From: USA OS: Vista Ultimate X64 |
SmartyChic1: I have split your log from this thread. It can be found at http://www.geekstogo.com/forum/ComboFix-lo...96#entry1042696
I suggest subscribing to that thread. At the top of the page, click on Options (under New Topic). Select Track This Topic. On the page that loads, select Immediate Notification. -Ryan |
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Oct 13 2007, 07:56 AM
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#14
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New Member ![]() Posts: 1 OS: Windows xp |
thanks it was heaps helpful
This post has been edited by MATALICOUS: Oct 13 2007, 08:16 AM |
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Oct 13 2007, 08:22 AM
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#15
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![]() Malware Expert Posts: 18,682 From: Boston Ma. OS: XP Pro,ME, 98 |
Hello and welcome MATALICOUS
Thanks for taking the time to let us know it worked out for you Glad to hear its sorted |
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