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Menu, desktop and explorer.exe disappeared [also in safe mode] [RESOLV

Started by gossymer , Jun 25 2007 10:54 PM

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#1
gossymer
Posted 25 June 2007 - 10:54 PM

gossymer

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I was using firefox when my computer started getting some odd error messages - I tried running a scan, the computer froze - I rebooted and then next thing I know I can't see my dektop or start menu. I've gone into safe mode and run Symantec antivirus and AVG antivirus as well as Adaware. I've googled online and tried to figure out solutions - but nothing seems to work. I then realised explorer.exe is also missing from the processes list.

Any help would be great since my only alternative would be to reset the laptop to factory settings and lose all the programs/customizations done.

Here's the HiJackThis log:

Logfile of HijackThis v1.99.1
Scan saved at 12:48:10 AM, on 6/26/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\ibmpmsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
c:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\WINDOWS\System32\svchost.exe
C:\PROGRA~1\SPEEDB~1\VideoAcceleratorEngine.exe
C:\Program Files\NETGEAR\WG511v2\wlancfg5.exe
C:\Program Files\Opera\Opera.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O4 - HKLM\..\Run: [QCWLICON] C:\Program Files\ThinkPad\ConnectUtilities\QCWLICON.EXE
O4 - HKLM\..\Run: [WlanUtilAB] C:\Program Files\LanExpress\WirelessAS\Utility\Wlan11ag.exe -hide
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\\vptray.exe
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKLM\..\Run: [SDFix] C:\DOCUME~1\CDSILVA\Desktop\SDFix\RunThis.bat /second
O4 - HKCU\..\Run: [CursorXP] C:\Program Files\CursorXP\CursorXP.exe
O4 - HKCU\..\Run: [Free Download Manager] C:\Program Files\Free Download Manager\fdm.exe -autorun
O4 - HKCU\..\Run: [LClock] C:\Program Files\LClock\lclock.exe
O4 - HKCU\..\Run: [EZEJMNAP] C:\PROGRA~1\ThinkPad\UTILIT~1\EzEjMnAp.Exe
O4 - HKCU\..\Run: [BMMLREF] C:\Program Files\ThinkPad\Utilities\BMMLREF.EXE
O4 - HKCU\..\Run: [TPHOTKEY] C:\PROGRA~1\ThinkPad\PkgMgr\HOTKEY\TPHKMGR.exe
O4 - HKCU\..\Run: [MCW Startup] "C:\Program Files\Monitor Calibration Wizard\MCW.exe" /s
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Startup: Adobe Gamma.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: NETGEAR WG511v2 Wireless Assistant.lnk = ?
O8 - Extra context menu item: Copy to Semagic - C:\Program Files\Semagic\copy.htm
O8 - Extra context menu item: Download all with Free Download Manager - file://C:\Program Files\Free Download Manager\dlall.htm
O8 - Extra context menu item: Download selected with Free Download Manager - file://C:\Program Files\Free Download Manager\dlselected.htm
O8 - Extra context menu item: Download with Free Download Manager - file://C:\Program Files\Free Download Manager\dllink.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Semagic - C:\Program Files\Semagic\link.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Unknown file in Winsock LSP: c:\program files\bonjour\mdnsnsp.dll
O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - http://ak.imgfarm.co...etup1.0.0.8.cab
O16 - DPF: {CAFEEFAC-0014-0001-0001-ABCDEFFEDCBA} (Java Runtime Environment 1.4.1_01) -
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft AB - C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
O23 - Service: AVG Anti-Spyware Guard - GRISOFT s.r.o. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: ##Id_String1.6844F930_1628_4223_B5CC_5BB94B879762## (Bonjour Service) - Apple Computer, Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: IBM PM Service (IBMPMSVC) - Unknown owner - C:\WINDOWS\System32\ibmpmsvc.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: OracleMTSRecoveryService - Oracle Corporation - C:\oracle\ora92\bin\omtsreco.exe
O23 - Service: OracleOraHome92Agent - Oracle Corporation - C:\oracle\ora92\bin\agntsrvc.exe
O23 - Service: OracleOraHome92ClientCache - Unknown owner - C:\oracle\ora92\BIN\ONRSD.EXE
O23 - Service: OracleOraHome92HTTPServer - Unknown owner - C:\oracle\ora92\Apache\Apache\apache.exe" --ntservice (file missing)
O23 - Service: OracleOraHome92PagingServer - Unknown owner - C:\oracle\ora92/bin/pagntsrv.exe
O23 - Service: OracleOraHome92SNMPPeerEncapsulator - Unknown owner - C:\oracle\ora92\BIN\ENCSVC.EXE
O23 - Service: OracleOraHome92SNMPPeerMasterAgent - Unknown owner - C:\oracle\ora92\BIN\AGNTSVC.EXE
O23 - Service: OracleOraHome92TNSListener - Unknown owner - C:\oracle\ora92\BIN\TNSLSNR.exe
O23 - Service: OracleServiceORA9I - Oracle Corporation - c:\oracle\ora92\bin\ORACLE.EXE
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe
O23 - Service: VideoAcceleratorEngine - Speedbit Ltd. - C:\PROGRA~1\SPEEDB~1\VideoAcceleratorEngine.exe

Edited by gossymer, 25 June 2007 - 11:18 PM.

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#2
harrythook
Posted 01 July 2007 - 05:09 AM

harrythook

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Hello
Sorry for the delay in responding, and thanks for following the rules by posting in the waiting room.

If you are still in need of assistance, please run Hijackthis again and post a new log, along with an uninstall list.
Before you post a fresh HJT log, lets rename it (the tool).
Right clich the icon for Hijackthis, and rename it Harryjackthis.
run the renamed program and post the log it produces.

To create the uninstall list:
Open HijackThis, click Config, click Misc Tools
Click "Open Uninstall Manager"
Click "Save List" (generates uninstall_list.txt)
Click Save, copy and paste the results in your next post.

Please give a brief description of problem you are experiencing at this time, along with a list of any removal tools you may have run.

NOTE
Due to the large amount of requests for help, there may be some delay in posting back to you.
This is an all volunteer site, but we try our hardest to accomondate as many people as possible.

Hang in there, and let's try to get the problems in your machine straightened out.

Harry
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#3
gossymer
Posted 01 July 2007 - 08:31 PM

gossymer

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Heya,

it's all right I ended uo reinstalling windows to its factory settings which was kind of less stressful than waiting not knowing. Having an external harddrive was a life saver in this case :whistling:
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#4
harrythook
Posted 02 July 2007 - 04:51 AM

harrythook

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Hey gossymer,
Glad to hear your all straightened out there,
and thanks for letting us know :whistling:

Harry
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#5
harrythook
Posted 02 July 2007 - 04:51 AM

harrythook

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :whistling:

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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