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Please Click here!, and follow the recommendations in the guide.

If you're still having trouble, We'll need you to use a free diagnostic tool, Hijack This. Follow the instructions in step five of this guide, and post your log as a new topic in the Hijack This forum. It will get a better response there from the people most qualified to analyze logs.

Most of what Hijack This lists lists will be harmless or even essential, DO NOT delete or modify anything yet! Someone will be along to tell you what steps to take after you post the contents of the scan results.

Follow the recomendations before posting please here

Thank you for the quick reply...i am on step two, viruses, and I have a Trojan Horse Startpage.17.AS that i can not heal, delete file or move to vault. Any suggestions as the AVG Resident Shield just stays up on my screen and I can not get rid of it.

Thank you

i have been able to do all the steps, thank you for the help. do i now run the HiJack scan and post it here?

Thank you so much again!