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Win2000 Have Lost Access to All Files


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#1
oski

oski

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Hi and Help!
I believe my computer has been "hijacked." When I turn it on, it goes to a blank desktop and a Welcome to Windows note comes on every time as if I'm using the computer for the first time. All my folders and documents are gone, but when I do a Search for a document, it shows that it's in the computer, but then won't let me access it, gives me an error message. I am desperate. Can anyone help? Thanks.
Oski
never post your email in an open forum...you're just asking for spam
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#2
dsenette

dsenette

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what happens if you start the computer in safe mode?
press f8 during boot to get to the boot options menu...then choose safe mode from the list
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#3
oski

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dsenette,
I will try starting in safe-mode when I get home (I'm at work now) and then repost.
Thanks,
Oski
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#4
oski

oski

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dsenette,
I started iin Safe Mode and still can't see any of my folders/files. I tried doing a Start-Search for a familiar file and it shows a list of them, but when I click on them, it says they've been removed or the path is wrong. also, a "Windows Installer" window keeps coming up like it's trying to install something. Any help greatly appreciated.
Thanks,
Oski
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#5
gerryf

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from within safe mode

start > run
cmd
<enter>

chkdsk /r
<enter>

say yes to check on reboot, reboot

take a walk
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#6
oski

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gerryf,
Did as suggested. It did say it was fixing a few bad files, but still can't access my files. When I run a Start - Search a Windows Installer window repeatedly pops up. Again the Search box shows my previous documents, but when I click on them, it says they can't be accessed. Thanks for help.
Oski
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