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Cannot get widows validation tool installed


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#1
ssmith20

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Hello,
I cennot getthe validation tool to update and therefore cannot get the latest updates for I/E. The last updates were 8 days ago. Using XosftSpy I found that a regitry key for windows update had been disabled. I quarantined and deleted it, but still cannot get the validation tool to update. The name of the install is KB892130 fails with 0x80070005. I believe this is a registry issue, but cannot locate it. Here is a log from hijackthis:
.
please do not post hijackthis logs in this forum unless requested and then, only as attached files
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#2
gerryf

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open
c:\windows\windowsupdate.log

Click > EDIT > SELECT ALL
delete

save and close

visit windows update again

after failure, attach the above file to your next post
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#3
ssmith20

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Hello there,
Thank you kindly for your help. I ran a system restore this morning back to Feb. 20th which was the last time windows update ran correctly. I can go out Microsoft's website and manually download some fixes. However, Windows Genuine Advantage Validation Tool (KB892130) cannot be located. I saw a message yeterday that said something t the effect that my windows update had been disabled. Not sure how to proceed?? The file you requested has been attached.
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#4
gerryf

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no, it has not
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#5
ssmith20

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hmmmmmmmmm, strange - the update posted, lemme try again.
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#6
ssmith20

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not sure why it won't attach - here it is:
.
2006-03-01 09:17:49 2140 2a4 Misc =========== Logging initialized (build: 5.8.0.2469, tz: -0700) ===========
2006-03-01 09:17:49 2140 2a4 Misc = Process: C:\Program Files\Internet Explorer\iexplore.exe
2006-03-01 09:17:49 2140 2a4 Misc = Module: C:\WINDOWS\system32\wuweb.dll
2006-03-01 09:17:49 2140 2a4 Setup *********** Setup: Checking whether self-update is required ***********
2006-03-01 09:17:49 2140 2a4 Setup * Inf file: C:\WINDOWS\SoftwareDistribution\WebSetup\wusetup.inf
2006-03-01 09:17:49 2140 2a4 Setup Update NOT required for C:\WINDOWS\system32\cdm.dll: target version = 5.8.0.2469, required version = 5.8.0.2469
2006-03-01 09:17:49 2140 2a4 Setup Update NOT required for C:\WINDOWS\system32\iuengine.dll: target version = 5.8.0.2469, required version = 5.8.0.2469
2006-03-01 09:17:49 2140 2a4 Setup Update NOT required for C:\WINDOWS\system32\wuapi.dll: target version = 5.8.0.2469, required version = 5.8.0.2469
2006-03-01 09:17:49 2140 2a4 Setup Update NOT required for C:\WINDOWS\system32\wuauclt.exe: target version = 5.8.0.2469, required version = 5.8.0.2469
2006-03-01 09:17:49 2140 2a4 Setup Update NOT required for C:\WINDOWS\system32\wuauclt1.exe: target version = 5.8.0.2469, required version = 5.8.0.2469
2006-03-01 09:17:49 2140 2a4 Setup Update NOT required for C:\WINDOWS\system32\wuaucpl.cpl: target version = 5.8.0.2469, required version = 5.8.0.2469
2006-03-01 09:17:49 2140 2a4 Setup Update NOT required for C:\WINDOWS\system32\wuaueng.dll: target version = 5.8.0.2469, required version = 5.8.0.2469
2006-03-01 09:17:49 2140 2a4 Setup Update NOT required for C:\WINDOWS\system32\wuaueng1.dll: target version = 5.8.0.2469, required version = 5.8.0.2469
2006-03-01 09:17:49 2140 2a4 Setup Update NOT required for C:\WINDOWS\system32\wucltui.dll: target version = 5.8.0.2469, required version = 5.8.0.2469
2006-03-01 09:17:49 2140 2a4 Setup Update NOT required for C:\WINDOWS\system32\wups.dll: target version = 5.8.0.2469, required version = 5.8.0.2469
2006-03-01 09:17:49 2140 2a4 Setup Update NOT required for C:\WINDOWS\system32\wups2.dll: target version = 5.8.0.2469, required version = 5.8.0.2469
2006-03-01 09:17:49 2140 2a4 Setup * IsUpdateRequired = No
2006-03-01 09:17:54 2140 2a4 Misc =========== Logging initialized (build: 5.8.0.2469, tz: -0700) ===========
2006-03-01 09:17:54 2140 2a4 Misc = Process: C:\Program Files\Internet Explorer\iexplore.exe
2006-03-01 09:17:54 2140 2a4 Misc = Module: C:\WINDOWS\system32\wuapi.dll
2006-03-01 09:17:54 2140 2a4 COMAPI -------------
2006-03-01 09:17:54 2140 2a4 COMAPI -- START -- COMAPI: Search [ClientId = WindowsUpdate]
2006-03-01 09:17:54 2140 2a4 COMAPI ---------
2006-03-01 09:17:54 2140 2a4 COMAPI - Online = Yes; Ignore download priority = No
2006-03-01 09:17:54 2140 2a4 COMAPI - Criteria = "IsInstalled=0 and IsHidden=1"
2006-03-01 09:17:54 2140 2a4 COMAPI - ServiceID = {9482F4B4-E343-43B6-B170-9A65BC822C77}
2006-03-01 09:17:54 2140 2a4 COMAPI <<-- SUBMITTED -- COMAPI: Search [ClientId = WindowsUpdate]
2006-03-01 09:17:54 1644 67c Agent *************
2006-03-01 09:17:54 1644 67c Agent ** START ** Agent: Finding updates [CallerId = WindowsUpdate]
2006-03-01 09:17:54 1644 67c Agent *********
2006-03-01 09:17:55 1644 67c PT +++++++++++ PT: Synchronizing server updates +++++++++++
2006-03-01 09:17:55 1644 67c PT + ServiceId = {9482F4B4-E343-43B6-B170-9A65BC822C77}, Server URL = https://update.micro...ice/client.asmx
2006-03-01 09:18:00 1644 67c PT +++++++++++ PT: Synchronizing extended update info +++++++++++
2006-03-01 09:18:00 1644 67c PT + ServiceId = {9482F4B4-E343-43B6-B170-9A65BC822C77}, Server URL = https://update.micro...ice/client.asmx
2006-03-01 09:18:00 1644 67c Agent * Found 0 updates and 11 categories in search
2006-03-01 09:18:00 1644 67c Agent *********
2006-03-01 09:18:00 1644 67c Agent ** END ** Agent: Finding updates [CallerId = WindowsUpdate]
2006-03-01 09:18:00 1644 67c Agent *************
2006-03-01 09:18:00 2140 744 COMAPI >>-- RESUMED -- COMAPI: Search [ClientId = WindowsUpdate]
2006-03-01 09:18:00 2140 744 COMAPI - Updates found = 0
2006-03-01 09:18:00 2140 744 COMAPI ---------
2006-03-01 09:18:00 2140 744 COMAPI -- END -- COMAPI: Search [ClientId = WindowsUpdate]
2006-03-01 09:18:00 2140 744 COMAPI -------------
2006-03-01 09:18:00 2140 2a4 COMAPI -------------
2006-03-01 09:18:00 2140 2a4 COMAPI -- START -- COMAPI: Search [ClientId = WindowsUpdate]
2006-03-01 09:18:00 2140 2a4 COMAPI ---------
2006-03-01 09:18:00 2140 2a4 COMAPI - Online = No; Ignore download priority = No
2006-03-01 09:18:00 2140 2a4 COMAPI - Criteria = "IsInstalled = 0 and IsHidden = 0"
2006-03-01 09:18:00 2140 2a4 COMAPI - ServiceID = {9482F4B4-E343-43B6-B170-9A65BC822C77}
2006-03-01 09:18:00 2140 2a4 COMAPI <<-- SUBMITTED -- COMAPI: Search [ClientId = WindowsUpdate]
2006-03-01 09:18:00 1644 67c Agent *************
2006-03-01 09:18:00 1644 67c Agent ** START ** Agent: Finding updates [CallerId = WindowsUpdate]
2006-03-01 09:18:00 1644 67c Agent *********
2006-03-01 09:18:02 1644 67c Agent * Added update {22FF4955-6154-4479-9A8F-32EC81A096D7}.10 to search result
2006-03-01 09:18:02 1644 67c Agent * Added update {071A1C74-017B-4F09-A650-998B0B28D3C2}.102 to search result
2006-03-01 09:18:02 1644 67c Agent * Added update {A1521C73-0F6C-4532-801D-8B5146FC9D11}.100 to search result
2006-03-01 09:18:02 1644 67c Agent * Added update {5A0255AB-8EB9-49DF-8878-C137F278397E}.100 to search result
2006-03-01 09:18:02 1644 67c Agent * Added update {6384F8AC-4973-4ED9-BC7F-4644507FB001}.100 to search result
2006-03-01 09:18:02 1644 67c Agent * Added update {2A3FF495-C150-442B-811A-D78782B76411}.100 to search result
2006-03-01 09:18:02 1644 67c Agent * Added update {46A0B6F7-B283-45F8-9CCB-C8E3B4EC332C}.100 to search result
2006-03-01 09:18:02 1644 67c Agent * Added update {82D4BB41-BB69-48CB-A984-583A9EC17E5E}.100 to search result
2006-03-01 09:18:02 1644 67c Agent * Added update {1F4E951D-91E8-482C-AEC8-4B0B0E683699}.100 to search result
2006-03-01 09:18:02 1644 67c Agent * Added update {64E5C4E6-3099-42E2-B378-7CDDAE1B6B6D}.100 to search result
2006-03-01 09:18:02 1644 67c Agent * Added update {850898BC-9C08-43FF-BAE7-31D333D0E4C1}.100 to search result
2006-03-01 09:18:02 1644 67c Agent * Found 11 updates and 11 categories in search
2006-03-01 09:18:02 1644 67c Agent *********
2006-03-01 09:18:02 1644 67c Agent ** END ** Agent: Finding updates [CallerId = WindowsUpdate]
2006-03-01 09:18:02 1644 67c Agent *************
2006-03-01 09:18:02 2140 744 COMAPI >>-- RESUMED -- COMAPI: Search [ClientId = WindowsUpdate]
2006-03-01 09:18:02 2140 744 COMAPI - Updates found = 11
2006-03-01 09:18:02 2140 744 COMAPI ---------
2006-03-01 09:18:02 2140 744 COMAPI -- END -- COMAPI: Search [ClientId = WindowsUpdate]
2006-03-01 09:18:02 2140 744 COMAPI -------------
2006-03-01 09:18:05 1644 67c Report REPORT EVENT: {E070550A-BA62-4D7A-BD3A-EA5C9C7E0D8A} 2006-03-01 09:18:00-0700 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0 WindowsUpdate Success Software Synchronization Agent has finished detecting items.
2006-03-01 09:18:09 2140 2a4 COMAPI -------------
2006-03-01 09:18:09 2140 2a4 COMAPI -- START -- COMAPI: Install [ClientId = WindowsUpdate]
2006-03-01 09:18:09 2140 2a4 COMAPI ---------
2006-03-01 09:18:09 2140 2a4 COMAPI - Allow source prompts: Yes; Forced: No; Force quiet: No
2006-03-01 09:18:09 2140 2a4 COMAPI - Updates in request: 1
2006-03-01 09:18:09 2140 2a4 COMAPI - ServiceID = {9482F4B4-E343-43B6-B170-9A65BC822C77}
2006-03-01 09:18:09 2140 2a4 COMAPI - Updates to install = 1
2006-03-01 09:18:09 2140 2a4 COMAPI <<-- SUBMITTED -- COMAPI: Install [ClientId = WindowsUpdate]
2006-03-01 09:18:09 1644 67c Agent *************
2006-03-01 09:18:09 1644 67c Agent ** START ** Agent: Installing updates [CallerId = WindowsUpdate]
2006-03-01 09:18:09 1644 67c Agent *********
2006-03-01 09:18:09 1644 67c Agent * Updates to install = 1
2006-03-01 09:18:09 1644 67c Agent * Title = <NULL>
2006-03-01 09:18:09 1644 67c Agent * UpdateId = {850898BC-9C08-43FF-BAE7-31D333D0E4C1}.100
2006-03-01 09:18:09 1644 67c Agent * Bundles 1 updates:
2006-03-01 09:18:09 1644 67c Agent * {0B2CB6E2-3A2B-4E85-8FCC-E1DF480A1D66}.100
2006-03-01 09:18:13 1644 67c Handler Attempting to create remote handler process as LIFEBOOK\Owner in session 0
2006-03-01 09:18:13 1644 67c DnldMgr Preparing update for install, updateId = {0B2CB6E2-3A2B-4E85-8FCC-E1DF480A1D66}.100.
2006-03-01 09:18:14 1420 6b8 Misc =========== Logging initialized (build: 5.8.0.2469, tz: -0700) ===========
2006-03-01 09:18:14 1420 6b8 Misc = Process: C:\WINDOWS\system32\wuauclt.exe
2006-03-01 09:18:14 1420 6b8 Misc = Module: C:\WINDOWS\system32\wuaueng.dll
2006-03-01 09:18:14 1420 6b8 Handler :::::::::::::
2006-03-01 09:18:14 1420 6b8 Handler :: START :: Handler: Windows Patch Install
2006-03-01 09:18:14 1420 6b8 Handler :::::::::
2006-03-01 09:18:14 1420 6b8 Handler : Updates to install = 1
2006-03-01 09:18:14 1420 6b8 Handler : Installing update {0B2CB6E2-3A2B-4E85-8FCC-E1DF480A1D66}.100
2006-03-01 09:18:14 1420 138 Handler Installing with parameters=-q /Z -ER, sandbox=C:\WINDOWS\SoftwareDistribution\Download\8b8c30d92a5a722c5d42566e03bea22d.
2006-03-01 09:18:25 1420 138 Handler Install completed with 0x80070005.
2006-03-01 09:18:25 1420 6b8 Handler FATAL: UH: 0x80070005: InstallOrUninstallThread failed
2006-03-01 09:18:25 1420 6b8 Handler : WARNING: Install completed: result type = 0x0, installer error = True, error = 0x80070005, disabled until reboot = No, reboot required = No
2006-03-01 09:18:25 1420 6b8 Handler FATAL: UH: 0x8024200b: HandleSingleUpdate failed
2006-03-01 09:18:25 1420 6b8 Handler :::::::::
2006-03-01 09:18:25 1420 6b8 Handler :: END :: Handler: Windows Patch Install
2006-03-01 09:18:25 1420 6b8 Handler :::::::::::::
2006-03-01 09:18:25 1644 328 AU #############
2006-03-01 09:18:25 1644 328 AU ## START ## AU: Search for updates
2006-03-01 09:18:25 1644 328 AU #########
2006-03-01 09:18:25 1644 328 AU <<## SUBMITTED ## AU: Search for updates [CallId = {893C46F4-9F14-4575-94FA-0D8FA857D42D}]
2006-03-01 09:18:25 1644 67c Agent *********
2006-03-01 09:18:25 1644 67c Agent ** END ** Agent: Installing updates [CallerId = WindowsUpdate]
2006-03-01 09:18:25 1644 67c Agent *************
2006-03-01 09:18:25 1644 67c Agent *************
2006-03-01 09:18:25 1644 67c Agent ** START ** Agent: Finding updates [CallerId = AutomaticUpdates]
2006-03-01 09:18:25 1644 67c Agent *********
2006-03-01 09:18:25 2140 740 COMAPI >>-- RESUMED -- COMAPI: Install [ClientId = WindowsUpdate]
2006-03-01 09:18:25 2140 740 COMAPI - Install call complete (succeeded = 0, succeeded with errors = 0, failed = 1, unaccounted = 0)
2006-03-01 09:18:25 2140 740 COMAPI - Reboot required = No
2006-03-01 09:18:25 2140 740 COMAPI - WARNING: Exit code = 0x00000000; Call error code = 0x80240022
2006-03-01 09:18:25 2140 740 COMAPI ---------
2006-03-01 09:18:25 2140 740 COMAPI -- END -- COMAPI: Install [ClientId = WindowsUpdate]
2006-03-01 09:18:25 2140 740 COMAPI -------------
2006-03-01 09:18:27 1644 67c Agent * Found 0 updates and 11 categories in search
2006-03-01 09:18:27 1644 67c Agent *********
2006-03-01 09:18:27 1644 67c Agent ** END ** Agent: Finding updates [CallerId = AutomaticUpdates]
2006-03-01 09:18:27 1644 67c Agent *************
2006-03-01 09:18:27 1644 67c AU >>## RESUMED ## AU: Search for updates [CallId = {893C46F4-9F14-4575-94FA-0D8FA857D42D}]
2006-03-01 09:18:27 1644 67c AU # 0 updates detected
2006-03-01 09:18:27 1644 67c AU #########
2006-03-01 09:18:27 1644 67c AU ## END ## AU: Search for updates [CallId = {893C46F4-9F14-4575-94FA-0D8FA857D42D}]
2006-03-01 09:18:27 1644 67c AU #############
2006-03-01 09:18:30 1644 67c Report REPORT EVENT: {E8E333C7-4647-4A59-AF63-2C5358C158EB} 2006-03-01 09:18:25-0700 1 182 101 {850898BC-9C08-43FF-BAE7-31D333D0E4C1} 100 80070005 WindowsUpdate Failure Content Install Installation Failure: Windows failed to install the following update with error 0x80070005: Windows Genuine Advantage Validation Tool (KB892130).
Sorry!!!
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#7
gerryf

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OK, this is going to sound stupid, but try it anyway


Go to the windows update page and on the left hand side. Click "Use Administrator Options"

Under "Update multiple operating systems" section click "windows update catalog".

When a new browser window opens up, on the left hand side click on "Windows update".

This will take you back to the windows update and will either tell you have an error or give you the chance to click "Scan for update".

If you get an error, don't worry. Click TOOLS in the IE bar and choose windows update again

Click the scan all button again and once the scan is complete, click on "install"

I do not know why this will workbut it seems to purge a corrupt genuine product file...it tried it on a known working system and it cleared the genuine product tool and reinstalled it
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#8
ssmith20

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That does not appear to resolve the issue. However, I did not see the scan all am fairly certainthat a registry value was changed that is checked for permision to download, but alas this is just my theory. Do yu have any other ideas???
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#9
gerryf

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pro or home?

is this a home or work computer
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#10
ssmith20

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Well it is XP home, but I use it for work. I have ben thinking that it may be easiest just to get a new version of XP. I have a work PC as well, had no trouble with the validation tool.
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#11
gerryf

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wish I could have seen that thing you quaranteened

try this

rename
C:\WINDOWS\system32\CatRoot2
to
C:\WINDOWS\system32\oldRoot2

try update again
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#12
ssmith20

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My system will not allow me to rename the CatRoot2 file. When I quarantined the file using XoftSpy it said something to the extent that one of my registry keys had been altered. It said it was for access to windows update. It said that it would restore the original value when quarantined. So I though I was done. Went out and ran update and it failed. So I went into the log and deleted it. I wish I would have taken some notes on it as well. So far I have checked my permissions inside of registry edit for OWNER, ADMIN, and USER. They all look correct.
.
This is where the error is occuring:
Handler Install completed with 0x80070005---------->this is a permissions error
Handler FATAL: UH: 0x80070005: InstallOrUninstallThread failed
.
But then later on I see this error as well:
Handler FATAL: UH: 0x8024200b: HandleSingleUpdate failed
.
When I search 0x802200B on gogle - there are a lot of hits like thbis one for example:
http://www.wsus.info...?showtopic=7304
.
Let me know what you think, and thanks.
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#13
gerryf

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are you logged in as an administrator?

try rebooting in into safe mode and log in on THE administrator accout
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#14
ssmith20

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All the posts from yesterday are gone. Did I miss something. Well if you are still there. Yesterday, you said to go out and rename C:\windows\system32\CatRoot2 to OldRoot2. Well something has its hooks into that and will not allow me to rename it. Any ideas?
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#15
ssmith20

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Sorry, see the posts now. I always log in as administrator.
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