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FTP errors : Connection reset by peer


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#1
infaddict

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Hi,

I have a friend who maintains a very small website and uploads to it using CuteFTP. He is now having a problem where CuteFTP will not upload jpegs, even though they are very small in size and he has plenty of webspace.

I asked him to try using plain command line FTP and this reveals the "netout : connection reset by peer" error on a jpeg about 40-50k in size (screenshot attached). Is this a problem with the remote host closing the connection or could something local be doing this?

He tells me that everything was working fine until he ran CleanUp! on his machine (standard run of CleanUp). Since then CuteFTP stopped uploading these files correctly. This could be co-incidence and unrelated to CleanUp, but he believes this is the only thing he's done in between CuteFTP working ok and now not working ok.

I have yet to ask for a HJT log from him and will do so shortly, but thought I'd ask in here first. Any ideas please ?

:tazz:

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#2
dsenette

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it's possible that the cleanup removed some of the settings for cuteFTP...don't know what settings those would be...has he tried any other ftp clients? have him dl filezilla and see if that works
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#3
infaddict

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Hey dsenette :)

Yeah, he has tried other clients (but not FileZilla) and the problem still persists. He will try FileZilla tonight for another opinion and I will let you know.

I've also asked him to try the same task from another PC to see if the same error occurs. Hopefully this will determine if its a local PC problem or a host problem.

:tazz:
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