[hulud]

on a user's laptop, windows 2000 professional sp4 the start menu isnt working. when you click the start button it indents as if pressed down, but no start menu comes up at all. the button stays down and is not responsive. i ran a spyware scan and there is none, doesnt appear to be any viruses either.

has anyone had this problem? the user is only in town for a couple of days, and im not sure what the problem is... any help would be greatly appreciated!!!

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ctrl-alt-del
task manager

go to processes
choose explorer.exe
end task

now go to
FILE > RUN
type explorer.exe
<enter>

explorer will reload...does issue repeat?

[gerryf]

ctrl-alt-del
task manager

go to processes
choose explorer.exe
end task

now go to
FILE > RUN
type explorer.exe
<enter>

explorer will reload...does issue repeat?

[Kat]

Hello hulud. Looking through all of your posts, it is obvious you are working on machines for a company. Is it yours? Or are you IT staff for a different company??

[hulud]

yes, the problem remains

[hulud]

Hello hulud. Looking through all of your posts, it is obvious you are working on machines for a company. Is it yours? Or are you IT staff for a different company??

i do it support for a manufacturing company

[Kat]

After further review, we've determined that you have not violated our terms of service, and this post will be reopened. Accept our apologies.

Edited by admin, 01 March 2006 - 04:50 PM.

[admin]

hulud please continue...

[Kat]

Hulud..I am very sorry for my quick response earlier. Please understand that we HAVE had instances of abuse of that particular policy in the past, and I was too quick to jump the gun on this one. After more review of ALL of your posts, I have to agree with admin that you are NOT here to abuse our time and free help. As gerry stated to me himself, NO one IT person knows it all, and you are no exception to that rule.

Again, I apologize, and I hope you'll continue with this thread and let the Staff here help you get this sorted out.

[hulud]

wow, thanks guys. no apologies necessary! i understand that every forum must have rules like that, and i have no intention of violating any policies. i appreciate the help!

i did what gerry suggested, but that did not fix the problem, so i am working from that point right now.

Edited by hulud, 02 March 2006 - 09:08 AM.

[hulud]

hey guys, this problem is now solved, so you can lock the thread up after all!

for your information, the problem was fixed by running autoruns (log here) and taking the following steps from there:

boot into safe mode

rename c:\winnt\system32\avg6.exe to avg6.bad



run AutoRuns again:

HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
(DELETE) Microsoft DLL Verifier

HKCU\Software\Microsoft\Windows\CurrentVersion\Run
(DELETE) Eaom
(DELETE) System Update Service

HKLM\Software\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved
(DELETE) Web Folders
(UNCHECK) {506F4668-F13E-4AA1-BB04-B43203AB3CC0}
(UNCHECK) {D66DC78C-4F61-447F-942B-3FB6980118CF}

HKCU\Software\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved
(DELETE) Web Folders

HKLM\System\CurrentControlSet\Services
(UNCHECK) SuperProServer

the start menu is now working!

thanks again