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Help! Windows Explorer fails to open


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#31
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Not a virus, it will put the system in a condition where you can do things with it, and then get the programmes to clear the virus

Have you run the system restore, look for yesterday and a system checkpoint
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#32
twolfe87

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I'm running system restore, it takes a while.
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#33
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OK
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#34
twolfe87

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Still restoring...

Are you saying that someone else can control my computer? Like I've been hacked?
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#35
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They can, but I don't see that here, I'm hoping system restore will put things back to earlier then we can look at it when you have an XP CD
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#36
twolfe87

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Ok, I've restored.

I'll have the CD tomorrow, talk to you then.
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#37
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OK
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#38
twolfe87

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I've been sitting around thinking how rediculous this business of not including the XP cd is, decided to look around the Dell website.

I believe I've found a utilitity that would let me create a backup CD for my OS.

Check this out:
http://support.dell....030030ABD62396D

tell me if you think this will work for us.
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#39
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My reservation is that you will restore what you presently have, so I would check with Dell that their recovery utility has got access to all the files it needs to create the disc
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#40
twolfe87

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Ok, I'm going to try and check with Dell, see what they say.
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#41
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The very likely thing is that it will register somewhere that you have made the CD, and if it is unsuccessful then you do not get another go at it
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#42
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I realize that, I only get one try it says.

I just got done chatting with dell, he said that my computer has stored a "fresh" copy of XP, so the disk I burn should have a working Windows Explorer on it.

He also sent a disk by mail, so I should have that by saturday.
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#43
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With the Dell disc, I was just concerned you would use the one go to create a disc which wasn't any good

Good news about Dell

See what the disc does in relation to sfc /scannow when it arrives
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#44
twolfe87

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I just got done chatting with dell again, apparently I cannot access that utility without a Start button.

So I'm waiting for the disk to arrive in the mail, or for my step-dad to bring one home from work.
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#45
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Still waiting for a disk to arrive by DHL, it was supposed to be next day 3:00pm (It's almost 4pm here).

Once I recieve the disk what should I do first?
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