[Retired Tech]

Not a virus, it will put the system in a condition where you can do things with it, and then get the programmes to clear the virus

Have you run the system restore, look for yesterday and a system checkpoint

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I'm running system restore, it takes a while.

[twolfe87]

I'm running system restore, it takes a while.

[Retired Tech]

OK

[twolfe87]

Still restoring...

Are you saying that someone else can control my computer? Like I've been hacked?

[Retired Tech]

They can, but I don't see that here, I'm hoping system restore will put things back to earlier then we can look at it when you have an XP CD

[twolfe87]

Ok, I've restored.

I'll have the CD tomorrow, talk to you then.

[Retired Tech]

OK

[twolfe87]

I've been sitting around thinking how rediculous this business of not including the XP cd is, decided to look around the Dell website.

I believe I've found a utilitity that would let me create a backup CD for my OS.

Check this out:
http://support.dell....030030ABD62396D

tell me if you think this will work for us.

[Retired Tech]

My reservation is that you will restore what you presently have, so I would check with Dell that their recovery utility has got access to all the files it needs to create the disc

[twolfe87]

Ok, I'm going to try and check with Dell, see what they say.

[Retired Tech]

The very likely thing is that it will register somewhere that you have made the CD, and if it is unsuccessful then you do not get another go at it

[twolfe87]

I realize that, I only get one try it says.

I just got done chatting with dell, he said that my computer has stored a "fresh" copy of XP, so the disk I burn should have a working Windows Explorer on it.

He also sent a disk by mail, so I should have that by saturday.

[Retired Tech]

With the Dell disc, I was just concerned you would use the one go to create a disc which wasn't any good

Good news about Dell

See what the disc does in relation to sfc /scannow when it arrives

[twolfe87]

I just got done chatting with dell again, apparently I cannot access that utility without a Start button.

So I'm waiting for the disk to arrive in the mail, or for my step-dad to bring one home from work.

[twolfe87]

Still waiting for a disk to arrive by DHL, it was supposed to be next day 3:00pm (It's almost 4pm here).

Once I recieve the disk what should I do first?