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Error Message: Error Loading Explorer.exe You Must Reinstall Windows;


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#1
csepulveda

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Hi, hope I can explain this well!

We have a Win 98 platform, built by a local company. I was deleting printer driver/.exe files and digital camera driver/.exe files using the add/remove programs function. The computer requested a restart. After the restart, I got this error" Error Loading Explorer.exe You Must Reinstall Windows" and was then informed that the windows\system\MSVCRT.DLL was missing.

Here are some problems.. my floppy drive does not work. I don't have a Win98 boot CD.

I currently have the computer sitting in command prompt mode, that is the only way I can access the computer at this time.

Hope that made sense, a bit hard to describe! TIA... :tazz: ??

Christie
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#2
peterm

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Hi Christie
Do you have a cd burner on any computer
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#3
csepulveda

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Yes, I have a second computer with a burner that i am using right now.
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#4
peterm

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Ok go to this site and download the file
then we will work out how to put it on your computer
Msvcrt.dll
Without a working floppy it might make it a bit akward so don't burn the file just yet
I might need you to burn some extra files with it.
I take it your floppy has completley had it?
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#5
csepulveda

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I already downloaded that file earlier. So ready with that task. And yes, my floppy has bit the dust.

Christie
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#6
peterm

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restart the computer and start tapping F8
choose startup safe mode does this give you access to your cd drive if yes then copy the file to C:\Windows\system

Reboot back to normal mode

Edited by peterm, 05 March 2006 - 12:09 AM.

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#7
csepulveda

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When I try Safe Mode I get the same error. I can only get in thru the Command Prompt Only option.

Christie
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#8
peterm

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What is in blue is what you type what is in red is what you do
can you read from your cd at the command prompt ?
Put a cd in that you know works and at the prompt
C:\windows>D: enter
Does this give you a D:> prompt
I am assuming you have only the C drive and your cd drive is D
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#9
csepulveda

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Yes, I have the D: for the CD drive.
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#10
peterm

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ok with the file burned to a cd put it in the cd drive
D:>c: "Enter"
cd windows "Enter"
cd system enter
This should give you the the prompt C:\windows\system>
If Yes then ren msvcrt.dll msvcrt.old enter
c:\windows\system>D: enter
D:>copy *.* c: enter
Should say 1 file copied
Reboot.

I have to race off to work will check when I get home
Peterm
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#11
csepulveda

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When I typed " ren msvcrt.dll msvcrt.old enter" the reply was "File not found - msvcrt.dll".

Thank you so much for your help, I will check back later, I am off to bed.. and hope you have a good day at work.

Thanks! :tazz:

Christie
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#12
peterm

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Ok then lets copy it over
when you start the computer again change back to c:\windows\system>
then go to D:> then copy the file as I showed you
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#13
csepulveda

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Good morning, or evening I suppose!

Ok, your rule #2 says when in doubt do nothing.. so I am seeking some clarification. I am not as up on DOS commands as I would like to be.

I am not certain what exactly I should type into at the D:\

Thanks,
Christie
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#14
peterm

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Hi Christie
Glad you stopped
Ok to make the copy easy we want to 1st make the C drive where we want it so when you
start the computer as before and I assume it is starting at the prompt C:\windows>
If yes
C:\windows>cd system enter
C:\windows\system>D: enter
D:>copy *.* enter
This will copy all the files from your cd (which should only be 1 file)
It should say 1 file copied if yes eject the cd and reboot.
If you get a message asking you to overwrite answer y enter
If you do not have only 1 file on this cd then let me know before you copy, I think you do only have the file we need on the CD.
If the computer does not start at C:\windows> and just starts at C:> then the 1st command is
c:> cd windows enter


I hope I have not confused you.
Cheers
Peterm
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#15
csepulveda

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Hi Peterm

Thanks for your reply. I did as you asked, and my reply is "file not found *.* 0 files copied" I verified on my other computer that the MSVCRT.DLL file is on this CD. :tazz: I have 2 CD ROM drives on the broken computer, and I tried both of them, in case I was mixed up on which was the D drive. I tried to change to an E: drive, but it tells me that is invalid.

Christie
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