[Juulie]

Hi Im trying to run Housecall after stupidly clicking a link on an email from paypal. I didn't enter any information but have been advised to run Housecall to make sure no keylogging has occured.
Our Windows XP computer has been freezing once or twice a day, and we have to turn it on and off again to get it working. However now I am trying to run Housecall and the computer freezes each time I try to scan Im really worried I've infected machine with something but cannot do any scanning any help appreciated - this machine is only 6 months old!

[Advertisements]

try the kapersky online scanner and see if it works

[dsenette]

try the kapersky online scanner and see if it works

[Juulie]

Hi tried the above scanner computer froze five mins into scan!

[gerryf]

have you visited the malware forum and followed the instructions at the top?

Freezing computers can be bad drivers, heat, bad memory, or some kind of hardware failure....did the freezing begin ONLY after you clicked a link in email?

[Juulie]

No it started few weeks ago, could frequent freezing be down to lots of dust? although pc is only 6 months old ! Should I try to clean fans?

[gerryf]

Yes, it could be dust.

The best way to do this is to use a can of compressed air to blow away debris, but when doing this, hold the fan in place with a finger, toothpick, pen...whatever.

The compressed air will spin the fan at faster than specification, and can burn out the bearings, resulting in a dead fan

Make sure you check the underside of the video card, which also has a fan.

If that fails, or if you want to try something else first

start > run, type
eventvwr.msc
<enter>

Right click application and choose CLEAR ALL EVENTS, do not save the log
Right click system and choose CLEAR ALL EVENTS, do not save the log

Reboot. Work with computer until error recurs. reboot

start > run, type
eventvwr.msc
<enter>

Look under systems and applications for items with red Xs that happened at the SAME time as your problem...list them here.

[Juulie]

Thanks will try !

[Juulie]

Hello again tried the eventvwr.msc under application no red just one yellow warning triangle, no red either under systems..

[gerryf]

what was it?

double click error and post results...

in the meantime, download Everest Home

http://www.geekstogo...tion=show&id=13

unzip it, install it, and then save a report and ATTACH it to your next post

[Juulie]

errors says:Windows saved user COMPUTER\Julie registry while an application or service was still using the registry during log off. The memory used by the user's registry has not been freed. The registry will be unloaded when it is no longer in use.

This is often caused by services running as a user account, try configuring the services to run in either the LocalService or NetworkService account.

For more information, see Help and Support Center at

Everest report:

Attached Files

•  Report.htm   220.32KB   66 downloads

[gerryf]

Holy Smokes! Your CPU IS ON FIRE~!

According to that report
Temperatures:
Motherboard 39 °C (102 °F)
CPU 84 °C (183 °F)
WDC WD800BB-00JHC0 38 °C (100 °F)

You definitely need to clean this thing out.

Your CPU, should typically be running in the area of 39 to 49 celcius -- some will run in the 50s, and 60s under load but you are running at 84 degrees--that is WAY TOO HOT

I also (AFTER CLEANING) want you to download a couple things

http://www.sis.com/download/

In th first box, select WINDOWS XP
in the second box, select IGP Graphics Driver
In the third bopx, select SIS650 and SIS740
click GO

Download
SiS UniVGA2 Graphic Driver for Win2000/XP

Next, go here:

http://www.microsoft...&displaylang=en


get this and install

[Juulie]

Oh Dear! Thanks for quick reply I'll do a clean now!

[Juulie]

Ok done all the above and moved hard drive off the floor onto the desk, it was quite dusty, not as bad as I thought it would be though! Will also keep heating low in this room. Is there anything else I should do? Your help has been great.

[Juulie]

Two days later and even after cleaning cpu still at 83 degrees! Is my last resort now to contact manufacturers?

[The Skeptic]

What did you clean? Did you open the box and made sure that all the fans spin freely and dust does not block the heatsink (the large, ribbed aluminium body with a fan on top)? This is what you have to do. Are you allowed to do this without revoking the gurantee on this nachine? Wouldn't you be better off consulting the seller?