[popssy]

hey...this is my first time posting and i have a problem.recently, i can't go into hotmail web page.when i entered the page,it will come out blank.can someone please help me with this as i have some important documents in my e-mail account. thanks.

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Hi popssy! Welcome to Geeks to Go!!!
ok if i am not mistaken i belive Hotmail uses a Flash player. so if you could please update your Shockwave and Flash Players that whoudl be great. If that dosent fix it i whould like to know what browser you are using, and also are you able to access any secure site?

thanks

[Mile Runner]

Hi popssy! Welcome to Geeks to Go!!!
ok if i am not mistaken i belive Hotmail uses a Flash player. so if you could please update your Shockwave and Flash Players that whoudl be great. If that dosent fix it i whould like to know what browser you are using, and also are you able to access any secure site?

thanks

[james_8970]

not to butt in but are you getting an kind of a spacifique error, or is it jut a white page? Does it ask to enable cookies?
thanx
James

[popssy]

thre's just a blank white page.itried downloading the new version of flash but i just cant.do u think i just just re-formate my computer?im using internet explorer.

[Mile Runner]

hi popssy, what do you mean you cant get the new verison of flash. what happend when you tried to download it? also reformatting is not a good idea, and will only be used once we are out of ideas.

[popssy]

it's like when i am at the download page,nothing came up.there isn't any download button to click so i waiteed but noting came up.and one more thing was that my window medis player cant work too.it says that there is internal application error.thanks for helping me.

[Mile Runner]

MIDI or Media?

[popssy]

sorry its media...

[Mile Runner]

ok...its fine its just those are not realy related and they have completly different fixes. ok what i whould like you to do is:
tools>internet options>advanced>scroll down to multimedia settings and make sure IE isnt blocking any kind of media

[popssy]

okie.i tried it but it got hanged.and there's no IE on the multimedia.i think it's best if we do the hotmail first as i have really important documents there.

[Mile Runner]

ok but hotmail uses, flash, so if you cant veiw flash objects, you cant veiw hotmail, its pretty simple. I am a bit confused by "and there's no IE on the multimedia"

[popssy]

u told me to to go to internet options n then to advance then down to multimedia yeah..but when i click on multimedia, there isn't the IE that is blocked.

[popssy]

hey ppl..thanks for all the help but i've alreadi reformat my com...

[Mile Runner]

hey ppl..thanks for all the help but i've alreadi reformat my com...

ok, i think that was a little drastic but if it fixed it and you backed everything up, its all good.