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can't access msconfig


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#1
jgmizz1

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I'll go to run>msconfig, and I get an hour glass for about 2 sec., than nothing happens. If it helps I am using Win. XP Home SP2. Thanks in advance :tazz:
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#2
wannabe1

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Hello jgmizz1...

Are any other system utilities effected? Click Start, then Run, type regedit, and click "Ok". Does the Registry Editor open?

wannabe1
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#3
jgmizz1

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Yes that opens fine.
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#4
wannabe1

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Download This File and save it to your desktop. Right click on the downloaded file and choose "Extract All...". In the resulting window, click "Next". In the "Select a Destination" window, browse to C:\WINDOWS\PCHEALTH\HELPCTR\Binaries, and click "Ok". Accept any prompts to replace or overwrite existing files.

Reboot and try to open msconfig.

wannabe1
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#5
jgmizz1

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That didn't seem to work either. :tazz:
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#6
wannabe1

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Please download, install, and run HiJackThis. Save a log and attach it to your next post so I can look at some of your running processes.
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#7
jgmizz1

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Logfile of HijackThis v1.99.1
Scan saved at 7:22:51 PM, on 3/9/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5296.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktopIndex.exe
C:\Program Files\Trillian\trillian.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktopDisplay.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktopCrawl.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\svchost.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktopOE.exe
C:\Documents and Settings\Josh_2.HOMECOMP\Start Menu\Programs\HijackThis!\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://go.microsoft....834&clcid=0x409
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer presented by Comcast
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKLM\..\Run: [Picasa Media Detector] C:\Program Files\Picasa2\PicasaMediaDetector.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKCU\..\Run: [googletalk] "C:\Program Files\Google\Google Talk\googletalk.exe" /autostart
O4 - Startup: Adobe Gamma.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Startup: SpywareBlaster.lnk = C:\Program Files\SpywareBlaster\spywareblaster.exe
O4 - Startup: Trillian.lnk = C:\Program Files\Trillian\trillian.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: ComcastHSI - {669B269B-0D4E-41FB-A3D8-FD67CA94F646} - http://www.comcast.net/ (file missing)
O9 - Extra button: Support - {8828075D-D097-4055-AA02-2DBFA9D85E8A} - http://www.comcastsupport.com/ (file missing)
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Help - {97809617-3937-4F84-B335-9BB05EF1A8D4} - http://online.comcast.net/help/ (file missing)
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft....k/?linkid=48835
O16 - DPF: {33288993-5664-11D4-8B5B-00D0B73B3518} (ell Class) - http://www.easports....ommon/ieell.cab
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.mcaf...01/mcinsctl.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.micros...b?1139258713890
O16 - DPF: {94B82441-A413-4E43-8422-D49930E69764} (TLIEFlashObj Class) - https://echat.us.del...t/TLIEFlash.CAB
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoft...free/asinst.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://download.mcaf...,26/mcgdmgr.cab
O20 - AppInit_DLLs: wbsys.dll C:\PROGRA~1\Google\GOOGLE~2\GOEC62~1.DLL
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: ASP.NET State Service (aspnet_state) - Unknown owner - C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\aspnet_state.exe (file missing)
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
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#8
wannabe1

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That was fast....

Didn't see anything in the log that might be causing this. Does Task Manager open and stay open?

Take a look in C:\Windows\System32 for a file named vgaldr.exe and one named msconfig32.exe. Are either of these in there?
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#9
jgmizz1

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Yes the Task Manager stays open, and I didn't find anything in System32.
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#10
wannabe1

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Wierd.... :tazz:

Click Start, then Run, type prefetch, and click "OK'. Click on "Edit" on the toolbar and choose "Select All". Press "Delete" to remove all the files from this folder. Reboot and try to open msconfig.
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#11
jgmizz1

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That didn't work either. Well, is there any other way to edit what starts up besides the startup folder in All Program?
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#12
wannabe1

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There are other ways to alter the startup list, but let's work on the msconfig problem a bit more. This may be nothing more than a corrupt file. Just the fact that there is a system utility not working bothers me...is there some underlaying reason for it? Hmmmmm...

If you have your XP installation CD, lets see if we can extract a fresh copy of msconfig from there.

Click Start, then Run, type cmd, and click "Ok". At the prompt in the Command window, copy and paste the following command (or type it exactly as it appears...note the spaces), then press "Enter":

EXPAND -R X:\I386\MSCONFIG.EX_ Z:\WINDOWS\PCHEALTH\HELPCTR\BINARIES

Once this has completed, reboot and try msconfig.
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#13
jgmizz1

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Still nothing. When I did the commandprompt thing I got this message:
Can't open input file: x:\i386\msconfig.ex_.
Can't open input file: z:\windows\pchealth\helpctr\binaries.

Also I don't have on of those Win. XP boot CDs.
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#14
Fenor

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One thing I would like to ask. Do you have a C:\ServicePackfiles folder? If you do, go to C:\WINDOWS\ServicePackFiles and copy msconfig.exe from there to C:\WINDOWS\pchealth\helpctr\binaries.

Easy way to do this is to go to START-->RUN and type cmd and at the command prompt type:

copy C:\WINDOWS\ServicePackFiles\i386\msconfig.exe C:\WINDOWS\pchealth\helpctr\binaries

Fenor
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#15
wannabe1

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Download the attached file and extract it to your desktop. Right click on the extracted file and choose "Copy". Paste a copy of this file in each of the following locations...accept any prompts to replace or overwrite the existing file:

C:\Windows\System32
C:\WINDOWS\pchealth\helpctr\binaries

Reboot and try msconfig.

Doh! I see my terrible twin has snuck one in on me...Good advice, but mine's easier! :tazz:

Attached Files


Edited by wannabe1, 09 March 2006 - 08:20 PM.

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