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screen/windows/system/cursor freeze problem


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#1
DeSade

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We have just moved and although I was very careful with the computer siomething just isn't working right.

After starting the machine I get some type of freeze, it usually happens 3-5 minutes after booting into windows.

I have ruled out application as the cause and specific browser as it freezes no matter what window is open and it will freeze even if nothing is open.

I am not sure what is causing this, when it happens the cursor stops dead, any applications open freeze at that instant and nothing will respond after that. The harddrive does not stop during this as far as I can tell.

Hitting reset is the only way to get the computer to work again (for another 3-5 minutes) but startup after a freeze is difficult quite often taking 2 or 3 attempts before windows will load.

I have ruled out the following as the cause.
mouse
keyboard
monitor
malware (got a hijack log done in safe mode before it froze again and computer is clean)
specific application (happens with them all)

I need help on this one please, haven't struck this problem before.

Remember I get about 3 minutes before everything freezes so any scans asked for might not be possible.
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#2
Retired Tech

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Look for updated video adapter drivers

Click start then run, type prefetch then press enter, click edit then select all, right click any file then click delete, confirm delete

Click start, all programmes, accessories, system tools to run disc clean up, then from system tools, run disc defragmenter.

Click start then run, type sfc /scannow then press enter, you need the XP CD and Windows File Protection will show a blue onscreen progress bar, when the bar goes, reboot

Click start then run, type chkdsk /f /r then press enter, type Y to confirm for next boot, press enter then reboot.

Windows will appear to load normally then either the monitor will show progress or the screen will go blank, do not disturb this. This will take an hour or so before it gets to the desktop.

When it gets to the desktop, the system files and the hard drive will be as they should and you can check for any improvement

This section is optional

Download and install
Tune Up 2006 Trial

Run Tune Up Disc Clean Up

Run Tune Up Registry Clean Up

Click Optimize and Improve to run Reg Defrag, which will take a few minutes and need a reboot. You should disable the antivirus programme to run this and check it is running after the reboot

After the reboot, click optimize then system optimizer to optimize the computer, select computer with an internet connection from the drop down menu, this also requires a reboot

After the reboot, click optimize then system optimizer to accelerate downloads, select the speed just above your actual connection speed, this requires a reboot

After the reboot, click optimize then system optimizer to run system advisor

If no change, the next thing to do would be a repair install, this will leave data and settings intact


XP Repair

If you are unable to run XP Repair

Alternate XP Repair

Use the last one, Windows Installation CD to repair the current installation, which uses a slightly different method

After running the repair it will be necessary to install all Windows Updates

Microsoft Update
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#3
DeSade

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I can't seem to complete your instructions from disc cleanup onwards as the freeze is happening still and these processes are taking longer than I have before the freeze.

Any other ideas?

I think its safe to say nothing will work in windows to fix this, is there anything that could do it from the command prompt?
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#4
Retired Tech

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Start the System Restore tool at a command prompt

1. Restart your computer, and keep tapping F8 during the initial start-up until you get options, select Safe Mode with a command prompt then press enter.

2. Log on to your computer with an administrator account or with an account that has administrator credentials.

3. Type the following command at a command prompt, and then press ENTER:


%systemroot%\system32\restore\rstrui.exe

4. Follow the instructions that appear on the screen to restore your computer to an earlier state.

Look for the most recent system checkpoint created before the errors to restore from

For additional information about the Safe mode with a command prompt, click the following article number to view the article in the Microsoft Knowledge Base:

http://support.micro....com/kb/315222/


A description of the Safe mode boot options in Windows XP


Try running them in safe mode
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#5
DeSade

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Windows started working no idea why.

Ran your tests in the first post and everything seems fine now

Thanks Keith.
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#6
Retired Tech

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Thank You for letting me know
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