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HELP ASAP


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#1
JEFF

JEFF

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I HAVE TWO QUESTIONS. I HAVE A LOGITECH WEB CAM THAT WILL NOT WORK. ALL WAS WORKING FINE TILL A MONTH AGO. WHEN I UNINSTALL AND REINSTALL ALL WORKS FINE UNTILL CLOSE TO THE END WHEN A SCREEN POPS UP AND SAYS CANNOT COMMPLETE INSTALLATION BECAUSE OF INTERNAL ERROR2711.COPYWME I HAVE NO IDEA WHAT TO DO PLEASE HELP. LAST QUESTION IS MY YAHOO MICROSOFT EXPLORER SUDDENLY DOES NOT RESPOND.EXPLORER WORKS WITH MSN BUT DOES NOT RESPOND WITH YAHOO. I WAS TOLD TO UNINSTALL YAHOO AND REINSTALL SO I DID ALL WORKED GREAT FOR 3 DAYS AND NOW IT DOES NOT RESPOND WHAT THE HECK IS GOING ON. MY COMPUTER IS A COMPAQ PRESARIO S3300NX AND CAMERA ALL LESS THAN 1 YEAR OLD AND HAVE ANTIVIRUS RUNNING BUT HAD TO RESTORE SYSTEM 4 TIMES IN LESS THAN A YEAR. WHY? I AM NO COMPUTER GENIUS SO ANY HELPFUL HINTS PLEASE FORWARD THANKS
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#2
ditto

ditto

    - i pwn n00bs -

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Hey Jeff,

Let us take a closer look at what is running on your PC. We'll need you to use a free diagnostic tool (HiJackThis) and post a log back here with the results.

Click the HijackThis Guide in my signature, download it and follow the instructions in the guide.

Most of what it lists will be harmless or even essential, DO NOT delete or modify anything yet! Someone will be along to tell you what steps to take after you post the contents of the scan results.


ditto

ps- try not to type in caps, it makes it easier to read. <_<
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