Anyhow, yesterday, she ran all of the above programs except this time she deleted out ALL the items that were in quarantine in adawareSE (by lavasoft). Anyhow, next time she went to start her computer her START button, taskbar, and desktop items are all gone. She can do absolutley nothing. All she sees is her wallpaper and that is it. So she calls me, and I usually can fix the problem, but not this time. Here is what I have done.
First, the quick fix I do for almost everything is to just simply do a system restore...but how, since I have no start button. Well, I called up the task manager, click on new task (run) and browsed to the folder where the system restore applications resides. I ran it and the window comes up BLANK. There is nothing there, no matter what I do. Note...this is the NOT the blank calendar issue...The whole page is blank, ziltch, nada....plain [bleep] WHITE!!! LOL
To make this shorter, yes...I have done the f8, Safe mode options and nothing works there as well. It all ends up the same. Oh, and on another note, when I bring the the command prompt in safe mode, why does it have DOCUMUENTS AND SETTINGS already filled in after the C:\
Nothing you type in works with it that way??????
Also, we do not have a disk. It's an HP Pavaliion that was given to her by her work when they got new ones and the disks are lost.
I was able to launch the adaware SE program from the task manager, but there is no RESTORE function I could find in it. I also don't think we can get a HIjack this file to this forum since her floppy does not work in order to transfer it. (I CAN RUN HIJACK THOUGH FOR I DID IT LAST NIGHT AND PRINTED IT OUT...maybe I can scan it and post it????)
Please help....Thank you