[lynnes]

i use to have earthlink. i switched to verizon broadband dsl. it works fine but earthlink mailbox installer box keeps popping up, along with other earthlink boxes. i click cancel but they won't go away. when i uninstall earthlink software, my broadband stops working. what's wrong?

Edited by lynnes, 21 March 2006 - 06:01 PM.

[Advertisements]

Did you get an installation CD for Verizon?

[Retired Tech]

Did you get an installation CD for Verizon?

[lynnes]

Did you get an installation CD for Verizon?

yes

[lynnes]

yes i did recieve an installation cd from verizon. sorry i'm new to this site. i hope you have some patience. i really need help with this, it's driving me insane!!!

[Retired Tech]

I replied to the PM

Download tune up first

Download this as well

http://www.geekstogo...n=download&id=7

Uninstall all the earthlink stuff

Click start then all programmes, accessories, system tools to run disc clean up, then also from system tools, run disc defragmenter

Click start then run, type prefetch then press enter, click edit then select all, (all files will highlight), right click any file, click delete, confirm then reboot.

Download, install and run Tune Up 2006 Trial

Run Tune Up disc clean up

Run Tune Up registry clean up

Click Optimize and Improve to run Reg Defrag, the screen will lose colour during the process which can take a few minutes and then needs a reboot

Those will have cleared the drive of obsolete software errors

Install from the Verizon CD

Run the rest of Tune Up

These are suggestions for making the most of the free trial

After the reboot, click optimize then system optimizer to optimize the computer, select computer with an internet connection from the drop down menu, this also requires a reboot

After the reboot, click optimize then system optimizer to accelerate downloads, select the speed just above your actual connection speed, this requires a reboot.

After the reboot, click optimize then system optimizer to run system advisor

If it does not connect, run winsockxpfix

Keith

[lynnes]

thanks keith. i really appreciate your help. i've been trying get rid of this for some time now. i will try this and let you know if it works. again, thank you!

[Retired Tech]

Some programmes do odd things when you remove them, such as mess the connection up, hence winsockfix, which will repair it

Hope it goes well