I have a HP desktop computer at home that will not start up. I have spoken to HP support and they have suggested that I order system restore CDs from them to do a destructive system recovery and take the computer back to factory settings. Im just curious if that will even work! As soon as I turn the computer on it just goes back and forth between the blue HP screen and the black windows xp (loading screen). I cant press F11 to do the system recovery, and it keeps saying something about an unknown password! I don't want to purchase the system restore cds if there is no hope at all for my computer......any advice would be GREAT!!!
Thank you so much