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Error message with office on one user only


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#1
spd

spd

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We have run MS office on my computer for a couple of years with no problem. It runs on XP Home Ediution version 2002 SP2. Last night when trying to open Word, Excell or Outlook the following message appears
"This application must be installed to run. Please run setup from the location where you originally installed the application."
When you close this warning the application closes. I tried to reinstall Office with no luck.

I have now noticed that the other 3 log ins on the computer are unaffected, it is just the main one. I have tried to run my virus scan on the main log in but that closes after a few seconds. It works fine on the other log ins, detecting no virus's.

Does anyone out there know of a problem that would causes these symptoms.

Any help greatly appreciated. :whistling:
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#2
Spike

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Hey there spd, welcome to Geeks To Go Forums.

Try go here and download: (Click On Link)
Windows Installer 2.0 Redistributable Windows 2000 and Windows NT 4.0 Genuine Windows download

This should fix your problem. Let me know if this does work.

Cool :whistling:
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#3
spd

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Many thanks for this. It says on the link that XP already has this. Do I download it anyway???

:whistling:
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#4
Spike

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Yes. Download it any way. If I remeber correctly, the problem occurs when you update windows and then degrade and then upgrade windows again. So try it out, nothing bad can happen anyway.

So give it a try and let me know. Cool :whistling:
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