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helper101.dll and kernal32.dll


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#1
mtvoelker

mtvoelker

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I know very little about computers, aka never used one before a month ago. My computer was fine until two days ago when I kept getting the following messages: Explorer has caused an error in HELPER101.DLL Explorer will now close. & and the same message except with KERNAL32.DLL. Now I can't get into my control panel, my search, my documents. I'm lost and don't know even where to start. I've used aware, spybot, etc. no luck. Please help. :tazz: Miki
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#2
Guest_thatman_*

Guest_thatman_*
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Hi mtvoelker

Welcome to geekstogo ;)

Let us take a closer look at what is running on your PC. We'll need you to use a free diagnostic tool (HiJackThis) and post a log back here with the results.

Click the HijackThis Guide in my signature, download it and follow the instructions in the guide.

Most of what it lists will be harmless or even essential, DO NOT delete or modify anything yet! Someone will be along to tell you what steps to take after you post the contents of the scan results.

Kc :tazz:
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