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Internet Explorer Wont Connect?


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#16
photo_luver

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Doing everything you asked as we speek... and the Error that pops up when i do the IPCONFIG stuff is....

After IP CONFIG /ALL, ipconfig /renew, and ipconfig /release..... same error for all three messages...

Microsoft Windows XP [Version 5.1.2600]
© Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Ladyhawke>IPCONFIG /ALL

Windows IP Configuration

An internal error occurred: The request is not supported.

Please contact Microsoft Product Support Services for further help.

Additional information: Unable to query routing information.
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#17
photo_luver

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K Dan i finished that... things seem to run alot quicker now and had about 800+ errors in the registry :whistling:

But yes what should i do next?
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#18
Dan

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Install Netdiag
To use Netdiag the Support Tools must be installed
Use a retail XP CD and follow the following steps to install the Support Tools
A) Insert the CD and browse to the Support\Tools folder
B) Double-click on the setup file
C) Go through the prompts until you get to the "Select An Installation Type"
screen
D) Select Complete and click Next

Once setup completes or if the Support Tools are already installed:
A) Open a command prompt (Start, Run, type CMD and press 'OK').
B) Type netdiag /test:winsock and press Enter

It will return the test results for several network components including the Winsock; please paste the results.

Goto Start --> Run --> Type: ncpa.cpl --> Right click on your Local Area Connection and select Properties --> Click on Client for Microsoft Networks and then press Uninstall --> Click on File and Printer Sharing for Microsoft Networks and then press Uninstall --> Uncheck the box beside Internet Protocol (TCP/IP) --> Restart your computer. Upon reboot, repeat the steps to get into your Local Area Connection's Properties, and then re-install Client for Microsoft Networks and File and Printer Sharing for Microsoft Networks -- also, re-check Internet Protocol (TCP/IP). Restart your computer again. Upon reboot, run the Network Setup Wizard:
  • Goto Start --> Programs --> Accessories --> Communications --> Network Setup Wizard.
  • The first thing to do when the wizard appears is read the welcome message, and then click Next.
  • Read the 'Before you continue....' message, and then click Next.
  • Select the option This computer connects to the Internet through a residential gateway or another computer on my network, and then press Next.
  • Now, type in a Description for your computer; ie: Jimmy's Computer.
  • Enter a Computer Name (or leave it as it's Default), and then press Next.
  • Enter a Workgroup Name -- or leave it as it's default, and then press Next.
  • If you want to share files and/or your printer with other computers on the network, select the option Turn on file and printer sharing and press Next.
  • Check the information; if it is all fine, press Next.
Are you able to connect to the Internet now? Are you able to run the ipconfig commands? If not, please goto Start --> Run --> type EVENTVWR and press OK --> Now, look under the System log for any errors and/or warnings. If you find any, please post the relevant heading, along with the details inside by double clicking on the error/warning, and then copy/pasting the information from within.

- Dan

Edited by Dan G, 02 April 2006 - 02:49 AM.

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#19
photo_luver

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Dan,

I can't install Netdiag beacause it says its not a Win32 application? I did use my XPCD but it doesnt work and YES i do have Winsock on that computer already... or is this something different?

Should I move on?

Garrett
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#20
photo_luver

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Dan i have downloaded the Netdiag Setup off of this micrsoft website and i will RUN exactly what you to see if it will work...

http://www.microsoft...g/netdiag-o.asp

Garrett
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#21
photo_luver

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I just noticed it was for Windows 2000 so i found this

http://www.microsoft...&displaylang=en

The XP support pack which includes the Netdiag.... ill try this now :whistling:

Garrett
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#22
photo_luver

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Dan ill give you everything here right now...

Microsoft Windows XP [Version 5.1.2600]
© Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Ladyhawke>netdiag /test:winsock

Failed to get information for a network adapter. The error occurred was: The pip
e is being closed.
(232)[FATAL] Cannot find TCP/IP configuration from the registry.

C:\Documents and Settings\Ladyhawke>

------------------------------------------------------------------------------


Microsoft Windows XP [Version 5.1.2600]
© Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Ladyhawke>ipconfig /release

Windows IP Configuration

An internal error occurred: The request is not supported.

Please contact Microsoft Product Support Services for further help.

Additional information: Unable to query routing information.

C:\Documents and Settings\Ladyhawke>ipconfig /renew

Windows IP Configuration

An internal error occurred: The request is not supported.

Please contact Microsoft Product Support Services for further help.

Additional information: Unable to query routing information.

C:\Documents and Settings\Ladyhawke>ipconfig /all

Windows IP Configuration

An internal error occurred: The request is not supported.

Please contact Microsoft Product Support Services for further help.

Additional information: Unable to query routing information.

C:\Documents and Settings\Ladyhawke>ipconfig /release

Windows IP Configuration

An internal error occurred: The request is not supported.

Please contact Microsoft Product Support Services for further help.

Additional information: Unable to query routing information.

C:\Documents and Settings\Ladyhawke>ipconfig

Windows IP Configuration

An internal error occurred: The request is not supported.

Please contact Microsoft Product Support Services for further help.

Additional information: Unable to query routing information.

C:\Documents and Settings\Ladyhawke>ipconfig /renew

Windows IP Configuration

An internal error occurred: The request is not supported.

Please contact Microsoft Product Support Services for further help.

Additional information: Unable to query routing information.

C:\Documents and Settings\Ladyhawke>ipconfig /renew

Windows IP Configuration

An internal error occurred: The request is not supported.

Please contact Microsoft Product Support Services for further help.

Additional information: Unable to query routing information.

C:\Documents and Settings\Ladyhawke>ipconfig /release

Windows IP Configuration

An internal error occurred: The request is not supported.

Please contact Microsoft Product Support Services for further help.

Additional information: Unable to query routing information.

C:\Documents and Settings\Ladyhawke>ipconfig /all

Windows IP Configuration

An internal error occurred: The request is not supported.

Please contact Microsoft Product Support Services for further help.

Additional information: Unable to query routing information.

C:\Documents and Settings\Ladyhawke>ipconfig /restart

Error: unrecongnized or incomplete command line.

USAGE:
ipconfig [/? | /all | /renew [adapter] | /release [adapter] |
/flushdns | /displaydns | /registerdns |
/showclassid adapter |
/setclassid adapter [classid] ]

where
adapter Connection name
(wildcard characters * and ? allowed, see examples)

Options:
/? Display this help message
/all Display full configuration information.
/release Release the IP address for the specified adapter.
/renew Renew the IP address for the specified adapter.
/flushdns Purges the DNS Resolver cache.
/registerdns Refreshes all DHCP leases and re-registers DNS names
/displaydns Display the contents of the DNS Resolver Cache.
/showclassid Displays all the dhcp class IDs allowed for adapter.
/setclassid Modifies the dhcp class id.

The default is to display only the IP address, subnet mask and
default gateway for each adapter bound to TCP/IP.

For Release and Renew, if no adapter name is specified, then the IP address
leases for all adapters bound to TCP/IP will be released or renewed.

For Setclassid, if no ClassId is specified, then the ClassId is removed.

Examples:
> ipconfig ... Show information.
> ipconfig /all ... Show detailed information
> ipconfig /renew ... renew all adapters
> ipconfig /renew EL* ... renew any connection that has its
name starting with EL
> ipconfig /release *Con* ... release all matching connections,
eg. "Local Area Connection 1" or
"Local Area Connection 2"

C:\Documents and Settings\Ladyhawke>

In the last thing you told me to in the Run part of the section i pulled up about 4300+ errors...?

Heres what most say...

The TCP/IP Protocol Driver service failed to start due to the following error:
System cannot find the specified file...

For more information blah blah

-------------------

The DNS Client service depends on the TCP/IP Protocol Driver Service which failed to start because of the following error:
The system cannot find the specified file.

-------------------------

The IPSEC Services service depnds on the TCP/IP... same as the above

----------------------

The Application Gateway Service entered the running state

----------------------

The Application Gateway Service service was successfully sent a start control

----------------------

The Application Gateway Service service entered the stop state

---------------------

theres ALOT MORE and i dont feel like copy pasting them all but if you need me too i think ill have to...

Garrett

PS Still no internet....

Edited by photo_luver, 02 April 2006 - 03:26 PM.

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#23
Dan

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My my.. Some one sure did a number on your computer.

I would recommend that you run CCleaner.
  • Install it.
  • Update it.
  • Check the default settings in the left-hand pane, ensure you uncheck old prefetch data found under the system tab, then click Analyze> Run Cleaner. You may be fairly surprised by how much it finds. Also click Issues then Scan for issues - fix selected issues.
Please goto Start, Run, type CMD, press 'OK', then type the following commands:
  • netsh winsock reset catalog --> Press Enter;
  • netsh int ip reset c:\resetlog.txt --> Press Enter; navigate to C:, open up the Text File resetlog.txt -- please copy/paste the contents into your next reply.
Restart your computer and then try to connect to various sites; ie: google, yahoo, hotmail, geekstogo, etc.. Any luck?

If not, please follow this MS Article, which details how to modify your registry -- How to determine and recover from Winsock2 corruption --> Please follow all steps listed in this article.
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#24
photo_luver

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My my.. Some one sure did a number on your computer.


That was my mother :whistling: "thinks" how to work computers by going into the registry and chnge everything....

Ill try to get threw this in the morning and see what happens :blink:

Thanks Dan...
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#25
photo_luver

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You may be fairly surprised by how much it finds. Also click Issues then Scan for issues - fix selected issues.


Only 35.9gb worth i believe... and 89 issues :whistling:

---------------------------------------------

Resetlog.txt

deleted SYSTEM\CurrentControlSet\Services\Netbt\Parameters\EnableLmhosts
deleted SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{965959A6-A61C-4D04-8211-AB42AF2C0DE4}\Mtu
deleted SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{965959A6-A61C-4D04-8211-AB42AF2C0DE4}\TcpWindowSize
deleted SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{9851023D-B81C-48C1-90E4-029CD8B8AC8A}\Mtu
deleted SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{9851023D-B81C-48C1-90E4-029CD8B8AC8A}\TcpWindowSize
deleted SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{B2CFAC2A-34CD-446C-A98E-B16018DFDFAD}\Mtu
deleted SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{B2CFAC2A-34CD-446C-A98E-B16018DFDFAD}\TcpWindowSize
reset SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{BC334E1C-CA5A-47B5-9EE2-379297951785}\DefaultGatewayMetric
old REG_MULTI_SZ =
0

deleted SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{BC334E1C-CA5A-47B5-9EE2-379297951785}\Mtu
deleted SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{BC334E1C-CA5A-47B5-9EE2-379297951785}\TcpWindowSize
deleted SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\DontAddDefaultGatewayDefault
deleted SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\EnableIcmpRedirect
deleted SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\EnablePmtuDiscovery
deleted SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\EnableSecurityFilters
deleted SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\SackOpts
deleted SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\SearchList
deleted SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\TcpWindowSize
deleted SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\UseDomainNameDevolution
<completed>

Still no internet... im going to tr the steps provided in the link...

Plus i do have a computer here which i could transfer to the other computer?

Garrett
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#26
photo_luver

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Check this out? i cant seem to find inside of the MSinfo32 about where the protocol area is but i did come onto this in Spybot Search and Destroy...

This one was from the good computer...

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#27
photo_luver

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Here is the one from the other computer...
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#28
photo_luver

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Here is the one from the other computer...

OMG IVE GOT INTERNET!

Thanks i did the second thing and it worked :whistling:

Thanks bud

This is what worked Dan

Windows XP without Service Pack 2 instructions
To repair Winsockif you do not have Windows XP SP2 installed, delete the corrupted registry keys, and then reinstall the TCP/IP protocol.
Step 1: Delete the corrupted registry keys
Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

For more information about how to back up the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 (http://support.micro....com/kb/322756/) How to back up, edit, and restore the registry in Windows XP and Windows Server 2003
1. Click Start, and then click Run.
2. In the Open box, type regedit, and then click OK.
3. In Registry Editor, locate the following keys, right-click each key, and then click Delete:
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Winsock
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Winsock2
4. When you are prompted to confirm the deletion, click Yes.
Note Restart the computer after you delete the Winsock keys. Doing so causes the Windows XP operating system to create new shell entries for those two keys. If you do not restart the computer after you delete the Winsock keys, the next step does not work correctly.
Step 2: Install TCP/IP
1. Right-click the network connection, and then click Properties.
2. Click Install.
3. Click Protocol, and then click Add.
4. Click Have Disk.
5. Type C:\Windows\inf, and then click OK.
6. On the list of available protocols, click Internet Protocol (TCP/IP), and then click OK.
7. Restart the computer.

This is my SECOND GOD EXPERIENCE on here!

Thanks alot guys now what should i do from here on out?

Garrett

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#29
Dan

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Thank you for letting us know about what worked for you :blink: Helps us out alot.

I'm glad that everything (hopefully) is working again, however someone seriously mutilated your winsock stack, to a considerable extent :whistling: So, I'd recommend keeping everyone (especially your mom :help:) away from the registry; trained professionals often make mistakes in the registry and compromise their systems -- however, more often than not they're working on test machines, so the effect is minimal. Since most household users don't have that luxury, it is highly recommended that you refrain from modifying the registry.

If you're worried about your registry becoming corrupted again, you can just make a back up of it every week or so (the MS Article included this information); this way you can simply restore it if anything goes wrong.

If you have any other questions, then don't hesitate to ask; I'll be subscribed to this topic for another couple of days, and I'll try to reply ASAP.

- Dan
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#30
photo_luver

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Dan ill always keep backups of the registry from now on...

Also anything else i can do to keep everything clean?

Can i run some of the programs i downloaded before from you and use them?

Garrett
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