[Leigh78]

Hi. I am new to this forum and I have a question. I have a new digital camera and my computer is not detecting the device through the USB Port. I have downloaded the software that came with my digital camera. My camera is a Canon A520 and I have reinstalled my USB Ports. Does anyone have any recommendations on what I can do to try and solve this problem? Thanks.

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Do you have anything else plugged into your USB ports right now?

[coasttech]

Do you have anything else plugged into your USB ports right now?

[Leigh78]

No, I have nothing plugged into my USB ports.

[Jack123]

01-Leigh78 Canon – [A520 USB Camera]
29th March 2006

Leigh78 – Welcome to – [Geeks to Go]

Need more info on your PC –
1- Type of PC – [Laptop] – [Desktop] – [Tower]
2- PC Manufacturer & Model Number
3- What Service Pack is installed with XP
4- How old is PC & is XP an upgrade fron WIN 9X
5- How many USB Ports are on PC
6- List all USB Peripherals/devices including HUBS
7- Is PC on a Network
8- Have any Wireless devices

Have you viewed/browsed – [Device Manager] – to see if you have any – [Problem or Unknown Devices] and also – you need to Expand all USB Folders & see if you have any – [Root Hubs] Listed

Usually these USB Problems are the result of not following the correct – [USB Installation Process]

1- Do not have Camera Connected to PC
2- Load & Install Camera Software & USB Drivers
3- Shutdown & Restart PC to –[Windows Install Program & USB Drivers]
4- Shutdown PC
5- Connect Camera – Turn Camera ON
6- Start PC & let PnP find [New Hardware] on Start Up

Depending on your answers from above – It just may be the fact that your USB Ports are not enabled and/or perhaps PnP is not enabled – If you need help with – [Device Manager] – I can give you a – [Step by step Process] – on opening & using – [Device Manager]

Jack123