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Lost all Sound


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#1
creatureofdarkness

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When I powered up my Dell 5160 laptop today (XP Home sp2) I have no sound at all, neither music nor system sounds, not any usual start up and shutdown, nor previews when I go to sounds in the control panel. I checked the sound device in Device Manager and it says it is functioning properly; I reinstalled its driver as instructed in the Dell manual, and ran the Dell reset tool with no problems found. The volume is not muted and is turned up. I recently installed the software for a Creative Zen Nano Plus MP3 player, but removed it all in hopes of getting sound back, but that didn't do it. I've plugged in and unplugged external speakers but get nothing, nor do I get anything from the computers internal speakers. I've tried MS Media Player, Roxio Sound Editor, and Power DVD routes, but nothing. I am completely at a loss, not only of my sounds, but of any idea what to do. Any ideas...? Thanks.

Edited by creatureofdarkness, 02 April 2006 - 02:20 PM.

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#2
alandemartino

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Hi creatureofdarkness,

Lets try to get some more hints about what might have happened. Go to Start > Control Panel > Administrative Tools > Event Viewer. Check if you have had any errors from last time you used your pc and had sound functioning uptill the day you lost sound. If you have any info. that might help to fix your problem please post it.

Alan
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#3
Dwight

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Hi, have you tried doing a system restore to a earlier time
when you know the sound was working
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#4
creatureofdarkness

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Alandedmartino -
A check of my Event Viewer/Application for the past couple of days gives the following error entries:
a couple for my microsoft intellipoint mouse (which works well);
an application error - category 100 - event 1000 - user N/A.
for Event Viewer/System there are errors for:
cdrom - category none - event 11 - user N/A;
DCOM - category none - event 10010 - user Dan Krettek (me)
side by side - category none - event 59 - user N/A


4238Dwight -
I tried a system restore for a couple restore points, but was unable to successfully complete the restores, as the system restore window and messages informed me, "no changes have been made to your computer".

Thanks for the assistance
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#5
fleamailman

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How about the driver
press: window flag botton with r
type; devmgmt.msc
do you see any yellow triangles


Same thing
type: mmsys.cpl
see if it is miconfigured, for example, sounds, advanced, wrong config, etc.,
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#6
alandemartino

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When you're at the Event Viewer, double click on the error entries (the ones you've listed below) and copy their Event ID and post them please. Just to check if there was an error regarding sound.

Alan :whistling:
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#7
creatureofdarkness

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Alandemartino -
I believe I've pasted and posted below the info you asked...

Fleamailman -
No yellow flags anywhere in the device manager or the sound/audio control windows...

Thanks for your assistance!

Event Type: Error
Event Source: Microsoft IntelliPoint
Event Category: None
Event ID: 1000
Date: 4/2/2006
Time: 2:44:44 PM
User: N/A
Computer: D8VMLR51
Description:
The description for Event ID ( 1000 ) in Source ( Microsoft IntelliPoint ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: point32.exe, 5.2.413.0, point32.exe, 5.2.413.0, 00003512.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 70 6f 69 ure poi
0018: 6e 74 33 32 2e 65 78 65 nt32.exe
0020: 20 35 2e 32 2e 34 31 33 5.2.413
0028: 2e 30 20 69 6e 20 70 6f .0 in po
0030: 69 6e 74 33 32 2e 65 78 int32.ex
0038: 65 20 35 2e 32 2e 34 31 e 5.2.41
0040: 33 2e 30 20 61 74 20 6f 3.0 at o
0048: 66 66 73 65 74 20 30 30 ffset 00
0050: 30 30 33 35 31 32 0d 0a 003512..


Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
Date: 4/1/2006
Time: 12:26:38 AM
User: N/A
Computer: D8VMLR51
Description:
Faulting application demo32.exe, version 0.0.0.0, faulting module user32.dll, version 5.1.2600.2622, fault address 0x00015087.

For more information, see Help and Support Center at http://go.microsoft....link/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 64 65 6d ure dem
0018: 6f 33 32 2e 65 78 65 20 o32.exe
0020: 30 2e 30 2e 30 2e 30 20 0.0.0.0
0028: 69 6e 20 75 73 65 72 33 in user3
0030: 32 2e 64 6c 6c 20 35 2e 2.dll 5.
0038: 31 2e 32 36 30 30 2e 32 1.2600.2
0040: 36 32 32 20 61 74 20 6f 622 at o
0048: 66 66 73 65 74 20 30 30 ffset 00
0050: 30 31 35 30 38 37 015087


Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date: 3/17/2006
Time: 1:28:18 AM
User: N/A
Computer: D8VMLR51
Description:
Hanging application wmplayer.exe, version 10.0.0.3802, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

For more information, see Help and Support Center at http://go.microsoft....link/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 77 6d 70 6c 61 79 wmplay
0018: 65 72 2e 65 78 65 20 31 er.exe 1
0020: 30 2e 30 2e 30 2e 33 38 0.0.0.38
0028: 30 32 20 69 6e 20 68 75 02 in hu
0030: 6e 67 61 70 70 20 30 2e ngapp 0.
0038: 30 2e 30 2e 30 20 61 74 0.0.0 at
0040: 20 6f 66 66 73 65 74 20 offset
0048: 30 30 30 30 30 30 30 30 00000000


Event Type: Error
Event Source: Cdrom
Event Category: None
Event ID: 11
Date: 4/3/2006
Time: 1:42:58 AM
User: N/A
Computer: D8VMLR51
Description:
The driver detected a controller error on \Device\CdRom0.

For more information, see Help and Support Center at http://go.microsoft....link/events.asp.
Data:
0000: 0f 00 68 00 01 00 b8 00 ..h....
0008: 00 00 00 00 0b 00 04 c0 .......
0010: 03 01 00 00 00 00 00 00 ........
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........
0028: 58 5c 00 00 00 00 00 00 X\......
0030: ff ff ff ff 06 00 00 00 ....
0038: 40 00 00 00 00 60 00 00 @....`..
0040: ff 20 06 12 08 01 00 10 ......
0048: 00 00 00 00 14 00 00 00 ........
0050: 00 00 00 00 f8 7a 21 8a ....z!Š
0058: 00 00 00 00 c0 53 0c 8a ....S.Š
0060: 00 00 00 00 00 00 00 00 ........
0068: 00 00 00 00 00 00 00 00 ........
0070: 00 00 00 00 00 00 00 00 ........
0078: 00 00 00 00 00 00 00 00 ........
0080: 00 00 00 00 00 00 00 00 ........
0088: 00 00 00 00 00 00 00 00 ........

Event Type: Error
Event Source: DCOM
Event Category: None
Event ID: 10010
Date: 4/2/2006
Time: 1:49:05 PM
User: D8VMLR51\Daniel F. Krettek
Computer: D8VMLR51
Description:
The server {F3A614DC-ABE0-11D2-A441-00C04F795683} did not register with DCOM within the required timeout.

For more information, see Help and Support Center at http://go.microsoft....link/events.asp.

Event Type: Error
Event Source: SideBySide
Event Category: None
Event ID: 59
Date: 4/1/2006
Time: 12:26:13 AM
User: N/A
Computer: D8VMLR51
Description:
Generate Activation Context failed for D:\REGISTER\SETUP.EXE. Reference error message: The operation completed successfully.
.

For more information, see Help and Support Center at http://go.microsoft....link/events.asp.

Edited by creatureofdarkness, 03 April 2006 - 01:15 AM.

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#8
alandemartino

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See if this works, uninstall Windows Media Player (don't install it again yet)

Click Start then run, type prefetch then press enter, click edit then select all, right click any file then click delete, confirm delete

Click Start > All programms > Accessories > System tools > Disc Clean Up

Click start then run, type sfc /scannow then press enter, you need the XP CD and Windows File Protection will show a blue onscreen progress bar, when the bar goes, reboot

Download and install Tune Up 2006 Trial from here

Run Tune Up Disc Clean Up

Run Tune Up Registry Clean Up

Click Optimize and Improve to run Reg Defrag, which will take a few minutes and need a reboot. You should disable the antivirus programme to run this and check it is running after the reboot

ReInstall Windows Media Player and check whether this fixed your problem. Let me know please

Alan :whistling:
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#9
creatureofdarkness

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Alandemartino - and all:
After trying everything suggested and nothing worked, and realizing I wasn't even hearing the power on self test beep, I wondered whether it's a hardware issue. I contacted Dell chat support and they diagnose it as a sound card issue, and set up a repair/replacement for me. Boy am I glad I let them talk me into buying their 3 year extended warranty plan last October! So if not resolved, my topic is at least on hold for now. I'll contact further if needed.
Thanks to all again. :whistling:
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#10
alandemartino

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Wish you luck. Call back anytime :whistling: Everyone here will do his best to help you out :help:

Alan :blink:
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