[mondial356]

I have just been given a replacement computer (second hand) and have updated windows me. with xp.

The computer is slowing down noticeably, running at less than half speed. Also I get messages saying low on virtual memory. I have adaware se personal, spy sweeper and norton 2004. I tried to download norton 2006 from my own subscription (old computer) but it doesn't seem to work. I cannot delete norton to allow me to try again and communication with symantec is near impossible.

I transferred my files from my old computer and when I open a word or excel document I get a message that the document is still infrected, do I want to delete it. If i decline it won't open.

I know little about computers other than how to use one but I am quite capable of following instructions. However, I dont understand a computer log.

Can you help?

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Click start, right click my computer, click advanced, settings for performance, advanced, change for virtual memory, put the dot in system managed, click set, click OK and reboot

Run any or all of the online scans from here

Panda Scan

House Call

Trend Micro Spyware Scan

Kaspersky Online Scan

If none of them run

Please go here:

Malware Removal Guide

Run all the programmes as advised then post a current Hijack This Log in a new topic in the Malware Forum

For the purpose of accurate malware analysis, Hijack This Logs are only dealt with in the Malware Forum. Posting them anywhere else will result in a delayed response

If you are unable to run any of the programmes, ask for advice in the Malware Forum

If they do run

Click start then run, type prefetch then press enter, click edit then select all, right click any file then click delete, confirm delete

Click start, all programmes, accessories, system tools to run disc clean up, then from system tools, run disc defragmenter.

Click start then run, type sfc /scannow then press enter, you need the XP CD and Windows File Protection will show a blue onscreen progress bar, when the bar goes, reboot

Click start then run, type chkdsk /f /r then press enter, type Y to confirm for next boot, press enter then reboot.

Windows will appear to load normally then either the monitor will show progress or the screen will go blank, do not disturb this. This will take an hour or so before it gets to the desktop.

Download and install Tune Up 2006 Trial

To remove Norton

http://service1.syma...=&osv=&osv_lvl=

Run Tune Up Disc Clean Up

Run Tune Up Registry Clean Up

Click Optimize and Improve to run Reg Defrag, which will take a few minutes and need a reboot. You should disable the antivirus programme to run this and check it is running after the reboot

After the reboot, click optimize then system optimizer to optimize the computer, select computer with an internet connection from the drop down menu, this also requires a reboot

After the reboot, click optimize then system optimizer to accelerate downloads, select the speed just above your actual connection speed, this requires a reboot

After the reboot, click optimize then system optimizer to run system advisor

[Retired Tech]

Click start, right click my computer, click advanced, settings for performance, advanced, change for virtual memory, put the dot in system managed, click set, click OK and reboot

Run any or all of the online scans from here

Panda Scan

House Call

Trend Micro Spyware Scan

Kaspersky Online Scan

If none of them run

Please go here:

Malware Removal Guide

Run all the programmes as advised then post a current Hijack This Log in a new topic in the Malware Forum

For the purpose of accurate malware analysis, Hijack This Logs are only dealt with in the Malware Forum. Posting them anywhere else will result in a delayed response

If you are unable to run any of the programmes, ask for advice in the Malware Forum

If they do run

Click start then run, type prefetch then press enter, click edit then select all, right click any file then click delete, confirm delete

Click start, all programmes, accessories, system tools to run disc clean up, then from system tools, run disc defragmenter.

Click start then run, type sfc /scannow then press enter, you need the XP CD and Windows File Protection will show a blue onscreen progress bar, when the bar goes, reboot

Click start then run, type chkdsk /f /r then press enter, type Y to confirm for next boot, press enter then reboot.

Windows will appear to load normally then either the monitor will show progress or the screen will go blank, do not disturb this. This will take an hour or so before it gets to the desktop.

Download and install Tune Up 2006 Trial

To remove Norton

http://service1.syma...=&osv=&osv_lvl=

Run Tune Up Disc Clean Up

Run Tune Up Registry Clean Up

Click Optimize and Improve to run Reg Defrag, which will take a few minutes and need a reboot. You should disable the antivirus programme to run this and check it is running after the reboot

After the reboot, click optimize then system optimizer to optimize the computer, select computer with an internet connection from the drop down menu, this also requires a reboot

After the reboot, click optimize then system optimizer to accelerate downloads, select the speed just above your actual connection speed, this requires a reboot

After the reboot, click optimize then system optimizer to run system advisor