[kaileekaira]

My IE crashed today, and when I use Mozilla I still get a DWWIN.exe -error, sometimes it takes my computer back to the home page, sometimes I can go on, I currently have no IE or Active Desktop use...
Thanks...KaiKai

[Advertisements]

Click start then run, type prefetch then press enter, click edit then select all, right click any file then click delete, confirm delete

Click start, all programmes, accessories, system tools to run disc clean up, then from system tools, run disc defragmenter.

Click start then run, type sfc /scannow then press enter, you need the XP CD and Windows File Protection will show a blue onscreen progress bar, when the bar goes, reboot

Click start then run, type chkdsk /f /r then press enter, type Y to confirm for next boot, press enter then reboot.

Windows will appear to load normally then either the monitor will show progress or the screen will go blank, do not disturb this. This will take an hour or so before it gets to the desktop.

[Retired Tech]

Click start then run, type prefetch then press enter, click edit then select all, right click any file then click delete, confirm delete

Click start, all programmes, accessories, system tools to run disc clean up, then from system tools, run disc defragmenter.

Click start then run, type sfc /scannow then press enter, you need the XP CD and Windows File Protection will show a blue onscreen progress bar, when the bar goes, reboot

Click start then run, type chkdsk /f /r then press enter, type Y to confirm for next boot, press enter then reboot.

Windows will appear to load normally then either the monitor will show progress or the screen will go blank, do not disturb this. This will take an hour or so before it gets to the desktop.

[kaileekaira]

Thanks Keith,
I am going to try all this now....

[kaileekaira]

Help, please....
I tried all of the above, my computer can not find "prefetch" or "sfcscannow" or "chkdskf/r (i tried both back slash and front slash), I did "defragment" and no changes, I am open to all and any suggestions, I do have the original XP disk, and I am having no probs working and searching the web in "safe" mode....
Thank you....KaiKai

[Retired Tech]

You have XP and you used start then run

You included the spaces

sfc /scannow

chkdsk /f /r

[kaileekaira]

Hi,
I am going to try this again,
I also forgot to mention, that my computer will only go online
in the "repair" mode, and I have no desktop screen (it is white),
but I do have icons, internet explorer only works in "repair" mode.
~Thanks...!

[Retired Tech]

Run those and see how it is then

[kaileekaira]

Hi,
I am going to try this again,
I also forgot to mention, that my computer will only go online
in the "repair" mode, and I have no desktop screen (it is white),
but I do have icons, internet explorer only works in "repair" mode.
~Thanks...!

Hi Keith,
I could not get "sfc / scannow to run, a sqaure would come up and quickly go away, and nothing eles would happen, I did get "chkdsk /f/r to scan, it went through the whole process in "repair' mode, but then nothing eles improved, I also do not have any access to windows media player, so if you don't mind I will give you a current update, although I am about to give up

A. No active desk top, just white screen with icons, that don't work
b. No internet explorer, but does work in "repair" mode
c. No Media player, I can find the folder in "program files", but not on my
menu board.
I have ran: AVG- SMITREM-EWIDO (and many others), they all say they
cleaned out the trojens ect...
I am starting to think I will just use it in "repair mode" from now on, but I
hope you can help me....
~Thanks....

[Retired Tech]

Please go here:

Malware Removal Guide

Run all the programmes as advised then post a current Hijack This Log in a new topic in the Malware Forum

For the purpose of accurate malware analysis, Hijack This Logs are only dealt with in the Malware Forum. Posting them anywhere else will result in a delayed response

If you are unable to run any of the programmes, ask for advice in the Malware Forum