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Startup freezes at desktop


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#1
rmco2003

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I've recently gone with a new ISP and ever since I installed all of their software I've gotten this problem.

My computer seems to load fine, and I can login, but once it gets to the desktop with the taskbar and desktop, and the desktop icons loaded it just halts for 2-5 minutes doing nothing. I can launch some applications, but not others and for some reason if I look at the task manager the programs that are usually bound to a username have the user field blank?

I've tried spyware scans and have detected and removed around 6 pieces but that didn't seem to affect anything apart from my computer performance. I've checked what starts up with windows and nothing seems out of the ordinary so this must be another problem.

Can someone help?

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#2
Retired Tech

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Download and run this

http://www.geekstogo...n=download&id=7

Did you remove everything for the previous ISP

Click start then run, type prefetch then press enter, click edit then select all, right click any file then click delete, confirm delete

Click start, all programmes, accessories, system tools to run disc clean up, then from system tools, run disc defragmenter.

Click start then run, type sfc /scannow then press enter, you need the XP CD and Windows File Protection will show a blue onscreen progress bar, when the bar goes, reboot

Click start then run, type chkdsk /f /r then press enter, type Y to confirm for next boot, press enter then reboot.

Windows will appear to load normally then either the monitor will show progress or the screen will go blank, do not disturb this.
This will take an hour or so before it gets to the desktop.


Please go here:

Malware Removal Guide

Run all the programmes as advised then post a current Hijack This Log in a new topic in the Malware Forum

For the purpose of accurate malware analysis, Hijack This Logs are only dealt with in the Malware Forum. Posting them anywhere else will result in a delayed response

If you are unable to run any of the programmes, ask for advice in the Malware Forum
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#3
rmco2003

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Yes I removed all of the old software, and I'm using a completely different type of modem, the old one was an ADSL modem, the new one is a Cable modem, they both use USB but the cable one just emulates a second LAN port through the modem, the ADSL one registers as a normal modem, so I don't think it's conflicting drivers. It seems that it does it sometimes, but other times it runs perfectly and everything boots at normal speeds, it's usually a 30 second startup from logon when booting normally, and about 2:30 minutes when it's freezing.
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#4
Retired Tech

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In network connections, try right clicking any others to disable them

Also look in device manager / network adapters to check only one is enabled

You can undo both those steps if it has an adverse effect
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#5
rmco2003

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Well it seems after recently installing my router that the problem's solved itself, it was probably freezing until the modem had connected.
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#6
Retired Tech

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Thank You for letting me know
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