[ronnisnana]

Here is my problem. My sister was on line when she got a phonecall to go pick up her granddaughter. She left the computer on and was gone 10 minutes. When she got back the computer was locked up. She played with it for awhile and got it to restart. Now when it starts it says A problem has been detected and windows has been shut down to prevent damage to your computer. Beginning dump of pysical memory Pysical memory dump complete. Contact your system administator or tech support for further assistance. When we contacted dell support they wanted us to remove the memory stick. We are not sure how tro do this and are very uncomfortable with this. Does anyone have any suggestions? Her computer is a Dell laptop. Inspiron 600m. Any help will be greatly appreciated. Thank you.


Ronnisnana

[Advertisements]

Hi ronnisnana,

Did you receive the message on a blue screen with white letters? Was there no mentioning of something like: if you receive this message for the first time you may restart your computer, if this happens more often contact etc.? Did it not describe the nature of the problem e.g. driver problem and give you codes with numbers and letters?

If it happens again write down the complete message, including the code and ask for help here.

[ronnisnana]

yes. it said kernl impage error something like that. Does this help any? sorry.

Ronnisnana