[lilplaya601]

Just over a week ago, I started having a problem where when i booted up my computer, I would get 2 RunDLL errors and if i clicked on anything my computer would freeze and i would have to manually restart. I went into the malware forum and they helped me get rid of the RunDLL errors, but i still cannot run in normal mode. When i start my computer, everything seems fine, i put in my password and my desktop loads, but i never get the arrow cursor, just the hourglass. If i try to click on anything at all, the computer freezes and i have to manually restart. Heres the thread from the malware forum: RUNDLL errors E6F1873B.dll and D0CE0C16B1 at startup

Can anyone help?

Thanks in advance

Ryan

[Advertisements]

You should start by uninstalling one of your Antivirus packages--two that support realtime monitoring can conflict

Next



Step 1

Start > Run, type
msconfig
<enter>

On the general tab, select SELECTIVE START UP then uncheck
load system.ini
load win.ini
load startup services
load startup items
Reboot.
Does the error repeat? If not, continue with the next part. If so, go to STEP 2.


If not, Start > Run, type
msconfig
<enter>

check load startup items
Reboot.
Does the error repeat? If not, continue with the next part. If so, go to STEP 2.


If not, Start > Run, type
msconfig
<enter>

check load startup services
Reboot.
Does the error repeat? If not, continue with the next part. If so, go to STEP 2.


If not, Start > Run, type
msconfig
<enter>

check load win.ini
Reboot.
Does the error repeat? If not, continue with the next part. If so, go to STEP 2.


If not, Start > Run, type
msconfig
<enter>

check load system.ini
Reboot.
Does the error repeat? If not, continue with the next part. If so, go to STEP 2.

Report back

-------------------------------------

STEP 2

When you find the error, repeating, you have arrived at the group that is causing the problem.

Leave everything as is and go to the tab with the same name as the one you just re-enabled and uncheck everything you find within the tab....reboot.

Does the probelm recur? If not, check one item and reboot, continuing until you discover the offending application/service

Then report back

[gerryf]

You should start by uninstalling one of your Antivirus packages--two that support realtime monitoring can conflict

Next



Step 1

Start > Run, type
msconfig
<enter>

On the general tab, select SELECTIVE START UP then uncheck
load system.ini
load win.ini
load startup services
load startup items
Reboot.
Does the error repeat? If not, continue with the next part. If so, go to STEP 2.


If not, Start > Run, type
msconfig
<enter>

check load startup items
Reboot.
Does the error repeat? If not, continue with the next part. If so, go to STEP 2.


If not, Start > Run, type
msconfig
<enter>

check load startup services
Reboot.
Does the error repeat? If not, continue with the next part. If so, go to STEP 2.


If not, Start > Run, type
msconfig
<enter>

check load win.ini
Reboot.
Does the error repeat? If not, continue with the next part. If so, go to STEP 2.


If not, Start > Run, type
msconfig
<enter>

check load system.ini
Reboot.
Does the error repeat? If not, continue with the next part. If so, go to STEP 2.

Report back

-------------------------------------

STEP 2

When you find the error, repeating, you have arrived at the group that is causing the problem.

Leave everything as is and go to the tab with the same name as the one you just re-enabled and uncheck everything you find within the tab....reboot.

Does the probelm recur? If not, check one item and reboot, continuing until you discover the offending application/service

Then report back

[lilplaya601]

Sorry it took so long to get back to you, i was out of town for a little while.

Okay, I took your suggestion and removed the virus protection that i was not using anymore. After that, my computer booted up normally. I can actually use it in normal mode now, but it is running REALLY slow, especially the internet. Even though i am on a high speed connection, it is running like i am on dialup. Any suggestions??

Thanks

Ryan

[gerryf]

Please run hijackthis (see link in my signature), then save a log and AS A TEXT FILE (FILE > SAVE AS) then ATTACH IT (do not post) to your next post.

We do not like to post hijackthis logs in sections other than the malware forum as we do not want to encourage people to post malware issues in this forum.

I am not looking for malware. I am looking for what programs or combinations of programs might cause this behavior. If I notice any malware, I will redirect you to the malware forum.

If you post a hijackthis log in this forum, several trusted techs will come to your house and eat all of your Ritz crackers, Cheeze Doodal and any sweet pickles you have in your fridge. We will also put our feet up on all of your coffee tables. This is no joke. We'll do it. It's not pretty.

[gerryf]

oh, and what AV program did you remove?

[lilplaya601]

I removed the eTrust antivirus. My subscription ran out and I didnt have the money to resubscribe.

I ran HijackThis, but when i tried to upload the file as an attachment, it said "Upload failed. You are not permitted to upload a file with that file extension."

Let me know what to do or if you want me to post the hijackThis log.

Thanks

Ryan

[gerryf]

rename the file with a .TXT extension....you must have left it as a .log file