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can someone please help me? i am going crazy


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#1
jmtha3rd

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i was using my computer, and then something popped up and said that my computer was infected. it said i need to restart the computer, so i did, and when i logg into my computer it says "This application has failed to start because WININET.dll was not found. Re-installing the application may fix this problem." I have no idea why this is happening, the computer is brand new and it will not work, nothing will work except for the task manager. please help me, i would appreciate it so much
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#2
Murray S.

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Howdy and welcome to G2G:

Please go to the malware forum in my signature and follow the instructions at the top....Especially the CLICK HERE .

That will give you several steps that will help you clean up 70 percent of all problems by yourself. If at the end of the process you are still having difficulty--and you may not be-- then post a hijackthis log in THAT forum.

If you are still having problems after getting a clean bill of health from the malware expert, please return to this thread.

Murray
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#3
jmtha3rd

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i dont understand what to do.. im not good w/ forums... :whistling:
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#4
Murray S.

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Click the link below and follow the instructions..

http://www.geekstogo...-Log-t2852.html

Once you have finished, post your HiJackThis Log in the Malware Forum.. The link is underlined in my signature !!

Murray
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#5
jmtha3rd

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ok, i dont think you understand, that computer wont even logg on, i can not open anythinng with it, so there is nothing i can do from your directions... :whistling:
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#6
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Download the programmes with the computer you are using now, save them to disc and load them on to your PC

You may need this after removing things

http://www.geekstogo...n=download&id=7

When you say log on, you mean the internet, or windows?

With task manager, click file then new task, type explorer.exe and press enter, then click start then run, type sfc /scannow then press enter, use task manager, file new task, if the start bar does not show
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#7
jmtha3rd

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hi thank you so much, i am using a computer that i can not download things on, and when i say logg in i mean onto windows.. can you please help me i am going to cry
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#8
jmtha3rd

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ok i tried to type explorer.exe in the new task thing but it says "the application has failed" and nothing will open, the only think that i can open is aol instant messenger by typing AIM... pleaseeeee help
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#9
Retired Tech

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Can you type sfc /scannow (with the space) in task manager
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#10
jmtha3rd

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YES ITS WORKING WHAT DO I DO NOW???
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#11
jmtha3rd

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it says please wait while windows verifies that all protected windows files are intact and in their origional versions, but its not doing anything
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#12
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You should be getting a blue progress bar onscreen
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#13
jmtha3rd

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im not.. :whistling: any more suggestions?
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#14
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Can you reboot the PC and you should get the desktop, taskbar etc
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