[KWL]

Problem: After installation of ScanSoft PaperPort 10 software, whenever I click on the icon to access the program I get an error message – “General Extraction error – Location IMP1”. I have Windows XP Professional SP2. What can I do to over come this

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This may occur if a program is blocking communication to the internet. This issue has been reported with GhostSurf 6 and SpyCatcher 2006

http://knowledgebase.....rror Location

[Retired Tech]

This may occur if a program is blocking communication to the internet. This issue has been reported with GhostSurf 6 and SpyCatcher 2006

http://knowledgebase.....rror Location

[KWL]

Thank You very much Keith. Uninstalling Ghostsurf took care of the problem. Do you know of any work around where I can still have Ghostsurf and PaperPort running.

[Retired Tech]

An Scansoft product was the subject of my first post here, I can say from dealing with their tech support that they will look long and hard at any question you put to them