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ScanSoft PaperPort


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#1
KWL

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Problem: After installation of ScanSoft PaperPort 10 software, whenever I click on the icon to access the program I get an error message – “General Extraction error – Location IMP1”. I have Windows XP Professional SP2. What can I do to over come this
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#2
Retired Tech

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This may occur if a program is blocking communication to the internet. This issue has been reported with GhostSurf 6 and SpyCatcher 2006

http://knowledgebase.....rror Location
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#3
KWL

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Thank You very much Keith. Uninstalling Ghostsurf took care of the problem. Do you know of any work around where I can still have Ghostsurf and PaperPort running.
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#4
Retired Tech

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An Scansoft product was the subject of my first post here, I can say from dealing with their tech support that they will look long and hard at any question you put to them
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