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Cannot Open Windows XP


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#1
allison125

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Hi! I hope that someone can help me. My computer began running really slowly last night, and I couldn't shut it down properly, so I turned it off manually. When I went to restart it, I got an error message that said "We are sorry for the inconvenience, but Windows was unable to open..." and then it gave me the option of running Windows (XP) in Safe Mode, Safe Mode with Networking, with the previous settings, or as usual. None of the options worked. I tried using System Recovery, to no avail. I am DYING here-- I have so much important information on that computer (and I know that I should always back up anything that I'm not willing to lose). I have called to make an appoinment with a computer specialty shop, but I was hoping that someone here could at least ease my fears and tell me that this does not mean that I have lost everything. If anyone has any advice about what could be causing this, please let me know. Thank you, and I apologize for the digression. I'm a nervous wreck.
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#2
branston

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Hi Allison, you and me both!

I have just posted a similar topic. My friends pc has the same problem. However, before he gets the same "sorry for the inconvenience" screen as you he noticed a cd rom error flash on the screen for a brief moment. It could be that you and my friend both have the same virus.

May be worth watching both threads.

Regards
Branston.
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#3
dsenette

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you probably have not lost all your important data....the computer shop SHOULD be able to either repair the system without losing the data or take your hard drive out and get the data off of it...

do you want to wait and take the machine in to the shop or would you like to see if we can get your system back up and running here?
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#4
allison125

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Hi! Oh, I wish I could work on it with you! Thank you so much for the offer, but I am at work right now, so I can't do it at this time. The PC guy will do a diagnostic procedure for $60. Does this sound fair? If not, perhaps I should cancel the diagnostic "exam" and try to fix it myself later. Thanks again for your help!
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#5
allison125

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Thank you so much. I will keep my eye on it. Good luck to you, too!
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#6
dsenette

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i usually charge $50 (when i do home work on the side) so $60 doesn't sound too bad for a lookyloo...the biggest question as to whehter you wanna try some steps here or not is how comfortable you are with working on the computer and doing some labor intensive steps that may or may not fix the issue (some times being on a forum like this actually makes the repairs a little harder since it's not real time and it's long distance)
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