[gerryf]

What version is it? (help > about)

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I also want to add, since in re-reading my post I realized I never posted this. If I get a new disk (my nephew just bought the latests Sims 2 for his computer, and I used it on mine to see if it was working after the cleaning of mal-ware.) it will read the CD the first go round. But as soon as I either reboot or exit the CD, it won't read it again at all.

[JacqueK]

I also want to add, since in re-reading my post I realized I never posted this. If I get a new disk (my nephew just bought the latests Sims 2 for his computer, and I used it on mine to see if it was working after the cleaning of mal-ware.) it will read the CD the first go round. But as soon as I either reboot or exit the CD, it won't read it again at all.

[gerryf]

http://ww2.nero.com/...eng/nero-up.php

[JacqueK]

Ooops! Typed to quickly! *editing*

It will read the disk the very first time I ever insert it. But if I turn it off, remove it or reboot it stops readign it.

After installing the update, it still won't read.

Edited by JacqueK, 20 April 2006 - 08:55 AM.

[gerryf]

ok, that is interesting.....(the last bit on the sims cd)

I have attached a file that you should download, unzip and run...

you will need a cd with an autorun capability (sims install disk will be fine) and a floppy with something on it....

Follow the instructions....while not strictly an autorun issue, it sounds like an autorun problem has billoxed up your explorer refresh

Attached Files

•  autofix.zip   32.43KB   68 downloads

[JacqueK]

I don't have a floppy drive, is that ok?

[JacqueK]

AutoFix [V5.2.3790.67]
Time [2006-04-20 10:18:58]
Microsoft Windows Version [5.1 (Service Pack 2) <2600>]

Test [The Shell Hardware Detection service is running.] - Instance [N/A]:
Result [AutoStart Setting]: OK
Result [The Shell Hardware Detection service is running.]: OK

Test [Policies] - Instance [E:\, Drive Type: 5]:
Result [HKCU\...\Policies!NoDrives]: OK {Absent}
Result [HKCU\...\Policies!NoDriveAutorun]: OK {Absent}
Result [HKCU\...\Policies!NoDriveTypeAutorun]: OK {Present}
Result [HKLM\...\Policies!NoDrives]: OK {Absent}
Result [HKLM\...\Policies!NoDriveAutorun]: OK {Absent}
Result [HKLM\...\Policies!NoDriveTypeAutorun]: OK {Absent}
Result [Driver level policies]: OK {
HKLM\...\Services\cdrom!Autorun (Present) <Allows>
HKLM\...\Services\cdrom\Parameters!Autorun (Absent) <Allows>
HKLM\System\CCS\Enum\...!AlwaysEnable (Absent) <Not set>
HKLM\System\CCS\Enum\...!AlwaysDisable (Absent) <Not set> }

Test [Drive Notification] - Instance [E:\, Drive Type: 5]:
Result [Legacy Notification]: Problems
Result [AutoPlay V2 Notification]: Problems {
Service (Silent)
Shell (Deaf) }
>> Repair << [Legacy AutoPlay Event]
Step: No steps to take.
Result: This AutoPlay setting cannot be fixed. Either the device is malfunctioning, or the wizard cannot determine the problem.
>> Repair << [Autoplay V2 Event]
Step: No steps to take.
Result: This AutoPlay setting cannot be fixed. Either the device is malfunctioning, or the wizard cannot determine the problem.

>> Required action: The wizard found problems but cannot fix them -> None

[gerryf]

for some reason I thought you had a floppy drive that was not recognizing floppies...I must be confusing you with another thread...

ok....now what with those errors...those are new to me,

It could be a faulty drive, but....hmmm....what is the model of this laptop?

[JacqueK]

Gateway MX2575

[gerryf]

you sure about that? I cannot find that model

[JacqueK]

7525 *lol* Sorry I'd mistyped

[gerryf]

I want you to drop into bios--reboot your machine and tap the f2 key when you see the GATEWAY logo....once in there, use the arrow keys to navigate about

do not change anything...

look for anything with the word LEGACY in it, take note and report back

[JacqueK]

Ok, I'm in the BIOS screen...

My USB is "Legacy"

ETA :: I can get a disk to read, once every 20 tries or something... it seems to be pretty random! But it wasn't doing that before at all

Edited by JacqueK, 20 April 2006 - 10:50 AM.

[gerryf]

http://support.gatew...am=mx7525&st=kw


I want you to download and install the motherboard chipset driver and processor driver for your machine at the above and install

It is beginning to look like a hardware failure, though....

[JacqueK]

Alright, I'm trying that (As soon as I finish my lunch) *lol*

Hopefully this works, if not I'll be calling the company about replacement/repair