[azuca138753]

My CD Drive will not read any CD anymore, including those of music and games. Today I tried to install the Sims on my computer, but the CD drive simply would not respond when I put the CD in. I have already tried going to the hardware manager, deleting the CD drive and then letting the comp. auto-detect it, but this is ineffective. Please help. I deeply appreciate it.

-Gared

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Hi azuca138753...

When you remove and reinstall the drives from Device Manager, do you receive an error something to the effect of "Windows has found your hardware, but is unable to install the drivers for this device"?

wannabe1

[wannabe1]

Hi azuca138753...

When you remove and reinstall the drives from Device Manager, do you receive an error something to the effect of "Windows has found your hardware, but is unable to install the drivers for this device"?

wannabe1

[azuca138753]

No--it automatically redetects the drives, but it still doesn't recognize when I insert a CD. There is no error message displayed whatsoever.

[wannabe1]

Let's take a look at the upper and lower filters for the problem. Click Start then Run and type regedit...click "Ok"

Make a back up of your registry by clicking "File" in the toolbar and selecting "Export". In the File Name box, type backup, choose to save the file to your desktop, and click "Save"

Navigate to the following keys and, if they are present...(in the right pane), delete the bold entry. (right click on it and select "Delete", then accept the deletion)

In the left pane, expand (click +) HKEY_LOCAL_MACHINE, then SYSTEM, then CurrentControlSet, then Control, then Class, and click on {4D36E965-E325-11CE-BFC1-08002BE10318}

In the right pane, if the following entries are listed, right click on each and choose "Delete"...accept the deletion.

UpperFilters

LowerFilters

Close the Registry Editor and reboot. Try the cd-rom.