[looktotheskys]

Windows security patch screws up My Documents Folder when saving word docs

Hello,

Microsoft issued an update on 4-19-06 ( KB911567, KB911562, KB912812 and KB908531 ).
Restore points were not on at that time on my computer. We are running XP Pro. We had a HP laptop that took a dump so we transferred all the data to this computer. When we try to save existing documents in Word to the My documents folder, we are not able to. It has really been a big problem. I’m not sure what to do? thanks


Here’ more info to help you:

--> MICROSOFT PATCH WREAKS HAVOC ON SOME HP COMPUTERS

One of the 'critical' Windows security patches released about a week
and a half ago is crippling some Hewlett-Packard computers. It
interferes with HP's Share-to-Web software. This software comes with
some cameras, scanners and CD/DVD drives.

The problem prevents some people from using the My Documents folder
properly. It can also interfere with other tasks. You can
read more about it, along with possible fixes, on Microsoft's site:
http://support.microsoft.com/kb/918165

Sincerely,

Nicola

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Hi looktotheskys!

It looks like the culprite for most of the problems that occur are from the KB908531 updated. Go to ADD/REMOVE PROGRAMS in the CONTROL PANEL and uninstall this update. You may need to check the box at the top right of the window to SHOW UPDATES. Once you have uninstalled it, reboot your computer and see if the problem still exists.

Fenor

[Fenor]

Hi looktotheskys!

It looks like the culprite for most of the problems that occur are from the KB908531 updated. Go to ADD/REMOVE PROGRAMS in the CONTROL PANEL and uninstall this update. You may need to check the box at the top right of the window to SHOW UPDATES. Once you have uninstalled it, reboot your computer and see if the problem still exists.

Fenor

[looktotheskys]

Hello Fenor,

Thanks, I'll try that and let you know. Thanks for the quick response.

Sincerely,

Nicola

[looktotheskys]

Hello Fenor,

That seems to work! Kudos to you!

Thanks

Sincerely,

Nicola

[Fenor]

Glad to hear it!

Fenor