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system crashing


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#16
jones082

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Yes, found nothing. Also tried defragmenting. This is driving me crazy.
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#17
gerryf

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Download Process Explorer from Sysinternals
http://www.sysintern...ssexplorer.html

Extract, run.Go to VIEW > SHOW Fractional CPU usage
Make sure it is checked.

Look in the CPU column and relate what is consuming your CPU time

If you can a screencapture would be useful
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#18
jones082

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The system is not frozen at this time, so all I have in cpu usage is approx 96 system idle
.77 services.exe .77 explorer .77 sysinternals processes .77 deferred procedure...I don't know how to screen capture.

Edited by jones082, 10 May 2006 - 03:02 PM.

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#19
gerryf

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hit the prtsc key and then open MS Paint and hit the ctrl-v key
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#20
jones082

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Sorry, I can't get that to work...

....it doesn't seem to be a cpu usage issue anyway. What is most annoying at this point is that after about an hour of surfing, I can't reach any more sites. It's as if something is preventing my internet access. It has happened while I was monitoring with Process Explorer, and the system idle is still really the only thing registering, there seems to be plenty of cpu and nothing else seems to be eating up space...It's like something is blocking the internet flow and I can't navigate to any place and my browser is all jammed to a standstill.

It happened with both explorer and firefox.

I ran virus scan again, and I come up clean.

Maybe this is something...I looked at "Javascript console" by accident (in Firefox) and there are all these errors--mostly bad selector, invalid rule set, parsing errors--declaration dropped, error in parsing value.

Also got "Curtains for window system service launcher NT has encountered an error and has to close."

Does this help at all???

Edited by jones082, 11 May 2006 - 06:44 AM.

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#21
jones082

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Help, it's getting worse. I can only be online for about 15 minutes, then I get bottled up and can't do anything except unplug my connection. Sometimes I can't even get the computer to shut off.
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#22
jones082

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Is there no solution?

I found this error log on my desktop. Does this help?


An unexpected exception has been detected in native code outside the VM.
Unexpected Signal : EXCEPTION_ACCESS_VIOLATION occurred at PC=0x77D52580
Function=EnumDisplayDevicesA+0x401
Library=C:\WINDOWS\system32\USER32.dll

Current Java thread:
at sun.awt.windows.WToolkit.eventLoop(Native Method)
at sun.awt.windows.WToolkit.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)

Dynamic libraries:
0x00400000 - 0x00419000 C:\Program Files\Internet Explorer\iexplore.exe
0x7C900000 - 0x7C9B0000 C:\WINDOWS\system32\ntdll.dll
0x7C800000 - 0x7C8F4000 C:\WINDOWS\system32\kernel32.dll
0x77C10000 - 0x77C68000 C:\WINDOWS\system32\msvcrt.dll
0x77D40000 - 0x77DD0000 C:\WINDOWS\system32\USER32.dll
0x77F10000 - 0x77F57000 C:\WINDOWS\system32\GDI32.dll
0x77F60000 - 0x77FD6000 C:\WINDOWS\system32\SHLWAPI.dll
0x77DD0000 - 0x77E6B000 C:\WINDOWS\system32\ADVAPI32.dll
0x77E70000 - 0x77F01000 C:\WINDOWS\system32\RPCRT4.dll
0x77760000 - 0x778CF000 C:\WINDOWS\system32\SHDOCVW.dll
0x77A80000 - 0x77B14000 C:\WINDOWS\system32\CRYPT32.dll
0x77B20000 - 0x77B32000 C:\WINDOWS\system32\MSASN1.dll
0x754D0000 - 0x75550000 C:\WINDOWS\system32\CRYPTUI.dll
0x76C30000 - 0x76C5E000 C:\WINDOWS\system32\WINTRUST.dll
0x76C90000 - 0x76CB8000 C:\WINDOWS\system32\IMAGEHLP.dll
0x77120000 - 0x771AC000 C:\WINDOWS\system32\OLEAUT32.dll
0x774E0000 - 0x7761D000 C:\WINDOWS\system32\ole32.dll
0x5B860000 - 0x5B8B4000 C:\WINDOWS\system32\NETAPI32.dll
0x771B0000 - 0x77259000 C:\WINDOWS\system32\WININET.dll
0x76F60000 - 0x76F8C000 C:\WINDOWS\system32\WLDAP32.dll
0x77C00000 - 0x77C08000 C:\WINDOWS\system32\VERSION.dll
0x773D0000 - 0x774D2000 C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.2180_x-ww_a84f1ff9\comctl32.dll
0x7C9C0000 - 0x7D1D5000 C:\WINDOWS\system32\SHELL32.dll
0x5D090000 - 0x5D127000 C:\WINDOWS\system32\comctl32.dll
0x5AD70000 - 0x5ADA8000 C:\WINDOWS\system32\uxtheme.dll
0x10000000 - 0x10126000 C:\WINDOWS\system32\nView.dll
0x76BF0000 - 0x76BFB000 C:\WINDOWS\system32\PSAPI.DLL
0x76B40000 - 0x76B6D000 C:\WINDOWS\system32\WINMM.dll
0x74720000 - 0x7476B000 C:\WINDOWS\system32\MSCTF.dll
0x75F80000 - 0x7607D000 C:\WINDOWS\system32\BROWSEUI.dll
0x20000000 - 0x20012000 C:\WINDOWS\system32\browselc.dll
0x77B40000 - 0x77B62000 C:\WINDOWS\system32\appHelp.dll
0x76FD0000 - 0x7704F000 C:\WINDOWS\system32\CLBCATQ.DLL
0x77050000 - 0x77115000 C:\WINDOWS\system32\COMRes.dll
0x77260000 - 0x77300000 C:\WINDOWS\system32\urlmon.dll
0x77FE0000 - 0x77FF1000 C:\WINDOWS\system32\Secur32.dll
0x77920000 - 0x77A13000 C:\WINDOWS\system32\SETUPAPI.dll
0x77A20000 - 0x77A74000 C:\WINDOWS\System32\cscui.dll
0x76600000 - 0x7661D000 C:\WINDOWS\System32\CSCDLL.dll
0x00ED0000 - 0x00F12000 C:\Program Files\Internet Explorer Developer Toolbar\IEDevToolbar.dll
0x71AB0000 - 0x71AC7000 C:\WINDOWS\system32\WS2_32.dll
0x71AA0000 - 0x71AA8000 C:\WINDOWS\system32\WS2HELP.dll
0x76380000 - 0x76385000 C:\WINDOWS\system32\MSIMG32.dll
0x763B0000 - 0x763F9000 C:\WINDOWS\system32\comdlg32.dll
0x11000000 - 0x1101B000 C:\Program Files\Cox\Applications\app\AuthBHO.dll
0x66000000 - 0x66152000 C:\WINDOWS\system32\MSVBVM60.DLL
0x75E90000 - 0x75F40000 C:\WINDOWS\system32\SXS.DLL
0x01820000 - 0x01860000 C:\Program Files\Common Files\Authentium Shared\Common\core01.dll
0x06100000 - 0x06121000 C:\WINDOWS\system32\DWSBC36.OCX
0x42020000 - 0x42037000 C:\WINDOWS\system32\dwspy36.DLL
0x01E80000 - 0x01E97000 C:\PROGRA~1\Cox\APPLIC~1\app\ctbutton.ocx
0x73DD0000 - 0x73ECE000 C:\WINDOWS\system32\MFC42.DLL
0x5EDD0000 - 0x5EDE7000 C:\WINDOWS\system32\OLEPRO32.DLL
0x01EB0000 - 0x01EB8000 C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
0x01F00000 - 0x021C5000 C:\WINDOWS\system32\xpsp2res.dll
0x023D0000 - 0x0248B000 C:\PROGRA~1\SPYBOT~1\SDHelper.dll
0x769C0000 - 0x76A73000 C:\WINDOWS\system32\USERENV.dll
0x025B0000 - 0x0265D000 c:\program files\google\googletoolbar1.dll
0x71AD0000 - 0x71AD9000 C:\WINDOWS\system32\WSOCK32.dll
0x02690000 - 0x02718000 C:\WINDOWS\system32\shdoclc.dll
0x75CF0000 - 0x75D81000 C:\WINDOWS\system32\mlang.dll
0x71A50000 - 0x71A8F000 C:\WINDOWS\system32\mswsock.dll
0x662B0000 - 0x66308000 C:\WINDOWS\system32\hnetcfg.dll
0x71A90000 - 0x71A98000 C:\WINDOWS\System32\wshtcpip.dll
0x02760000 - 0x0276D000 C:\WINDOWS\system32\nvwddi.dll
0x76EE0000 - 0x76F1C000 C:\WINDOWS\system32\RASAPI32.DLL
0x76E90000 - 0x76EA2000 C:\WINDOWS\system32\rasman.dll
0x76EB0000 - 0x76EDF000 C:\WINDOWS\system32\TAPI32.dll
0x76E80000 - 0x76E8E000 C:\WINDOWS\system32\rtutils.dll
0x77C70000 - 0x77C93000 C:\WINDOWS\system32\msv1_0.dll
0x76D60000 - 0x76D79000 C:\WINDOWS\system32\iphlpapi.dll
0x722B0000 - 0x722B5000 C:\WINDOWS\system32\sensapi.dll
0x76FC0000 - 0x76FC6000 C:\WINDOWS\system32\rasadhlp.dll
0x76F20000 - 0x76F47000 C:\WINDOWS\system32\DNSAPI.dll
0x76FB0000 - 0x76FB8000 C:\WINDOWS\System32\winrnr.dll
0x02F00000 - 0x031C6000 C:\WINDOWS\system32\msi.dll
0x605D0000 - 0x605D9000 C:\WINDOWS\system32\mslbui.dll
0x7DC30000 - 0x7DF20000 C:\WINDOWS\System32\mshtml.dll
0x746C0000 - 0x746E7000 C:\WINDOWS\System32\msls31.dll
0x746F0000 - 0x7471A000 C:\WINDOWS\System32\msimtf.dll
0x5C2C0000 - 0x5C300000 C:\WINDOWS\ime\sptip.dll
0x74C80000 - 0x74CAC000 C:\WINDOWS\system32\OLEACC.dll
0x76080000 - 0x760E5000 C:\WINDOWS\system32\MSVCP60.dll
0x037E0000 - 0x037F1000 C:\WINDOWS\IME\SPGRMR.DLL
0x03800000 - 0x0385B000 C:\Program Files\Common Files\Microsoft Shared\INK\SKCHUI.DLL
0x325C0000 - 0x325D2000 C:\Program Files\Microsoft Office\OFFICE11\msohev.dll
0x75C50000 - 0x75CBE000 c:\windows\system32\jscript.dll
0x66E50000 - 0x66E90000 C:\WINDOWS\System32\iepeers.dll
0x73000000 - 0x73026000 C:\WINDOWS\System32\WINSPOOL.DRV
0x76200000 - 0x76271000 C:\WINDOWS\System32\mshtmled.dll
0x72D20000 - 0x72D29000 C:\WINDOWS\system32\wdmaud.drv
0x72D10000 - 0x72D18000 C:\WINDOWS\system32\msacm32.drv
0x77BE0000 - 0x77BF5000 C:\WINDOWS\system32\MSACM32.dll
0x77BD0000 - 0x77BD7000 C:\WINDOWS\system32\midimap.dll
0x30000000 - 0x30224000 C:\WINDOWS\system32\Macromed\Flash\Flash8b.ocx
0x74980000 - 0x74AB0000 C:\WINDOWS\system32\msxml3.dll
0x4D4F0000 - 0x4D548000 C:\WINDOWS\system32\WINHTTP.dll
0x66880000 - 0x6688C000 C:\WINDOWS\system32\ImgUtil.dll
0x5E310000 - 0x5E31C000 C:\WINDOWS\System32\pngfilt.dll
0x1C000000 - 0x1C006000 C:\WINDOWS\HKNTDLL.dll
0x6BDD0000 - 0x6BE06000 C:\WINDOWS\System32\dxtrans.dll
0x76B20000 - 0x76B31000 C:\WINDOWS\System32\ATL.DLL
0x6D430000 - 0x6D43A000 C:\WINDOWS\System32\ddrawex.dll
0x73760000 - 0x737A9000 C:\WINDOWS\System32\DDRAW.dll
0x73BC0000 - 0x73BC6000 C:\WINDOWS\System32\DCIMAN32.dll
0x6BE10000 - 0x6BE6A000 C:\WINDOWS\System32\dxtmsft.dll
0x6D820000 - 0x6D82F000 C:\Program Files\Java\j2re1.4.1_02\bin\npjpi141_02.dll
0x6D780000 - 0x6D796000 C:\Program Files\Java\j2re1.4.1_02\bin\jpiexp32.dll
0x6D7C0000 - 0x6D7D4000 C:\Program Files\Java\j2re1.4.1_02\bin\jpishare.dll
0x07B80000 - 0x07CAA000 C:\PROGRA~1\Java\J2RE14~1.1_0\bin\client\jvm.dll
0x6D1E0000 - 0x6D1E7000 C:\PROGRA~1\Java\J2RE14~1.1_0\bin\hpi.dll
0x6D310000 - 0x6D31E000 C:\PROGRA~1\Java\J2RE14~1.1_0\bin\verify.dll
0x6D220000 - 0x6D239000 C:\PROGRA~1\Java\J2RE14~1.1_0\bin\java.dll
0x6D330000 - 0x6D33D000 C:\PROGRA~1\Java\J2RE14~1.1_0\bin\zip.dll
0x6D000000 - 0x6D105000 C:\Program Files\Java\j2re1.4.1_02\bin\awt.dll
0x76390000 - 0x763AD000 C:\WINDOWS\system32\IMM32.dll
0x6D190000 - 0x6D1E0000 C:\Program Files\Java\j2re1.4.1_02\bin\fontmanager.dll
0x73940000 - 0x73A10000 C:\WINDOWS\system32\D3DIM700.DLL
0x6D720000 - 0x6D731000 C:\Program Files\Java\j2re1.4.1_02\bin\jpicom32.dll
0x022D0000 - 0x023C6000 C:\WINDOWS\system32\nviewimg.dll
0x59A60000 - 0x59B01000 C:\WINDOWS\system32\DBGHELP.dll

Local Time = Thu May 11 05:45:19 2006
Elapsed Time = 5
#
# The exception above was detected in native code outside the VM
#
# Java VM: Java HotSpot™ Client VM (1.4.1_02-b06 mixed mode)
#
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#23
jones082

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Nobody seemed able to help...I researched and found a lot of people with the same seemingly uninteresting, or unsolvable problem. So perhaps someone will come across this, and I will have helped them.

I think I stumbled on the solution (knock wood). I deleted Cox's virus software and reinstalled AVG, and
things seem to be better.

Now referring to:

"-----In safe mode:

Right click MY COMPUTER, choose PROPERTIES, choose ADVANCED, choose the SETTINGS button in the Startup And RECOVERY section, and uncheck AUTOMATICALLY RESTART---------"

Can someone please tell me if I should go back and re-checkmark 'AUTOMATICALLY RESTART?' Does this
mean anything, or should I just leave well enough alone?
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#24
gerryf

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you do not need to reset it--automatically restart is not worth much in a home setting

Are you certain you reinstalled all drivers? What java virtual machine are you using--MS or Sun Java?
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#25
jones082

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Trend Micro, or one of those on-line scanners led me into downloading Sun Java...and a virus turned up in the download. I removed the virus and Sun Java (I think). I suppose I still have MS Java, but I'm really not knowledgeable about all this. I certainly would like to be using the easiest and least problematic of everything!
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#26
gerryf

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http://java.com/en/download/manual.jsp

get the offline version, download, and install
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#27
jones082

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I downloaded Java offline version and things still seem to be operating okay. Thank you for your response.
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#28
Guest_rushin1nd_*

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did you ever check your EVENT VIEWER look for warning signs little yellow triangle click onit right click look for event id 1517 when you see it you can look it up on line if you want but hers some info on it

------------------------------------------------------------------------

http://www.microsoft...TX4RMS#filelist


its a small download also you can look for EVENT ID 4356 that one requires a hot fix from microsoft

you can request a hot fix from here

managers@microsoft.com

tell them your name............ computer name ..........what type of windows ..........what service pack you got

also if you did any upgrade with service pack

how much RAM who the computer is registered to .................You find this at....... my computer....... right

click...........click properties .....look at general tab
----------------------------------------------------------------------------------------------

To look at your Event viewer..............Click start............RUN...........type in....eventvwr

After it opens up on the upper left double click on applications

Then start scrolling the the events look for 1517... 4356.
------------------------------------------------------------------------------------------
SORRY to say but you will have another memory dump....im trying to work on my Stop Error 0X0000007A

Stop Error 0X00000077 all related to drivers

find out what type of drivers that are causing your crashes cause they are free downloads updates free help

--------------------------------------------------------------------------------------------
I even update to the new java sun

it helped but did not prevent crashes.

WELL GOOD LUCK TO BOTH OF US
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#29
jones082

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Thanks, this is way complicated for me. There were a lot of warnings and a few errors in my event viewer...it was a little overwhelming.

I always update windows and I did go to my manufactorer's site and update all my drivers, and thankfully, my computer has not crashed in a couple of days. It might not be perfect, but at least it's working.

The most annoying thing was the inability to keep surfing, and that seems fixed since I dumped Cox's virus software.
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#30
Guest_rushin1nd_*

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Its complicated for me too. but i take my time
explore different errors
look them up on websites
find solutions
go over them with my moderator who is kieth


but you do have other antivirus program i hope.

but since i downloaded uphclean im not getting

the yellow warnings in my event log

so i feel good about that im working on hot fix now


i m hope that event id 4356 stops showing warning

ONCE AGAIN GOOD LUCK TO BOTH OF US
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