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cannot boot OS


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#1
jerrymac

jerrymac

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When I turn on the computer it doesnt boot up the OS. I get a Lsass.exe error that states that lsasrv.dll is missing and reinstallation may solve the problem. However, I cannot boot into safe mode or my last good configuration. I dont have the 6 disks of Windows XP just the one disk that Dell provided. I have tried to boot from CD with that disk to no effect. When I ran a hardware diagnostic --- all tests passed but the read hard drive test. Does this mean that my hard drive is wasted? How should I proceed?

Sincerely.
gmac
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#2
HaraldR

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Hi Jerry :blink:

Process File: lsass.exe
Process Name: Trojan.W32.Windang, Trojan.W32.Spybot & backdoor.W32.ratsou

Description: lsass.exe is a process which is registered as a trojan. This Trojan allows attackers to access your computer from remote locations, stealing passwords, Internet banking and personal data. It is a registered security risk and should be removed immediately.

run antivirus program to remove (via cd) :whistling: Cheers HaraldR
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#3
jerrymac

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Thanks HaraldR.

Is Lsass.exe always a virus? I thought it was part of the security/password program in windows. I dont have the characteristic start up and shut down in 60 seconds that has been associated with the sasser worm. the computer doesnt want to do anything from the cd drive even after I change the boot sequence--so I am not having luck with running the antivirus program from the cd drive. thanks for your help! I'm not sure what to do next.

Jerry
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#4
gerryf

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It is NOT always a virus...it is rarely a virus.

Your error could be harddrive failure, or a bad sector.

Please list your system model and make
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#5
jerrymac

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My system is a Dell inspiron 3000. Any way to tell for sure if it is the hard drive? Should I just buy a new one and hope I can recover some data off the old hard drive? thanks.
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