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Malware on my system

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I am crazy with this problems, Norton SystemWorks removed some spyware but many more remains. My logfile is below, thanks for your time and help.

Logfile of HijackThis v1.99.1
Scan saved at 03:29:18 p.m., on 06/03/2005
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Sony\Jog Dial Utility\JogServ2.exe
C:\Program Files\Telmex\Visual IP InSight\Telmex\IPMon32.exe
C:\Program Files\Telmex\Visual IP InSight\Telmex\IPClient.exe
C:\Program Files\HP\HP Software Update\HPWuSchd.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\Program Files\Sony\HotKey Utility\HKserv.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\program files\avb mobile drive tools2.54\avbmd.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Norton SystemWorks\Norton GoBack\GBTray.exe
C:\Program Files\Palm\HOTSYNC.EXE
C:\Program Files\Norton SystemWorks\Norton GoBack\GBPoll.exe
C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton SystemWorks\Norton AntiVirus\IWP\NPFMntor.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Telmex\Prodigy Infinitum\app\TangoService.exe
C:\Program Files\Telmex\Visual IP InSight\Telmex\IPClient.exe
C:\Program Files\Antispy\hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.websearch...spx?tb_id=50213
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.prodigy.com.mx/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://rd.yahoo.com/...://my.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://rd.yahoo.com/...//www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,SearchAssistant = http://www.websearch...spx?tb_id=50213
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,CustomizeSearch = res://c:\PROGRA~1\Toolbar\toolbar.dll/sa
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://rd.yahoo.com/...rch/search.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://rd.yahoo.com/...//www.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://rd.yahoo.com/...://my.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.websearch...spx?tb_id=50213
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = res://c:\PROGRA~1\Toolbar\toolbar.dll/sa
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://rd.yahoo.com/...//www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = http://www.sony.com/vaiopeople
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: (no name) - _{8952A998-1E7E-4716-B23D-3DBE03910972} - (no file)
R3 - URLSearchHook: (no name) - {8952A998-1E7E-4716-B23D-3DBE03910972} - c:\PROGRA~1\Toolbar\toolbar.dll
F2 - REG:system.ini: Shell=Explorer.exe mcafee32.exe
O2 - BHO: &EliteBar - {28CAEFF3-0F18-4036-B504-51D73BD81ABC} - C:\WINDOWS\EliteToolBar\EliteToolBar version 59.dll
O2 - BHO: (no name) - {8952A998-1E7E-4716-B23D-3DBE03910972} - c:\PROGRA~1\Toolbar\toolbar.dll
O2 - BHO: &EliteSideBar - {ED103D9F-3070-4580-AB1E-E5C179C1AE41} - C:\WINDOWS\EliteSideBar\EliteSideBar 08.dll
O3 - Toolbar: &EliteBar - {825CF5BD-8862-4430-B771-0C15C5CA8DEF} - C:\WINDOWS\EliteToolBar\EliteToolBar version 59.dll
O3 - Toolbar: &Search Toolbar - {339BB23F-A864-48C0-A59F-29EA915965EC} - c:\PROGRA~1\Toolbar\toolbar.dll
O4 - HKLM\..\Run: [antiware] C:\windows\system32\elitetuv32.exe
O4 - HKLM\..\Run: [TBPS] c:\PROGRA~1\Toolbar\TBPS.exe
O4 - HKLM\..\Run: [ZTgServerSwitch] c:\program files\support.com\client\lserver\server.vbs
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [TangoManager] C:\PROGRA~1\TELMEX\PRODIG~1\app\TANGOM~1.EXE
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [smss] C:\WINDOWS\I386\SYSTEM32\SMSS.EXE
O4 - HKLM\..\Run: [QuickTime Task] C:\WINDOWS\System32\qttask.exe
O4 - HKLM\..\Run: [JOGSERV2.EXE] C:\Program Files\Sony\Jog Dial Utility\JogServ2.exe
O4 - HKLM\..\Run: [IPInSightMonitor 01] "C:\Program Files\Telmex\Visual IP InSight\Telmex\IPMon32.exe"
O4 - HKLM\..\Run: [IPInSightLAN 01] "C:\Program Files\Telmex\Visual IP InSight\Telmex\IPClient.exe" -l
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\HP\HP Software Update\HPWuSchd.exe"
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [HKSERV.EXE] C:\Program Files\Sony\HotKey Utility\HKserv.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [AVBM] c:\program files\avb mobile drive tools2.54\avbmd.exe sys_auto_run C:\Program Files\AVB Mobile Drive Tools2.54
O4 - HKLM\..\Run: [AtiPTA] atiptaxx.exe
O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
O4 - HKCU\..\Run: [Win32 USB3 Driver] win32tool.exe
O4 - HKCU\..\Run: [WIN USB 2.0] usbsystem.exe
O4 - HKCU\..\Run: [NAV Auto Updates] csrssp.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O4 - Startup: HotSync Manager.lnk = C:\Program Files\Palm\HOTSYNC.EXE
O4 - Global Startup: Dataviz Messenger.lnk = C:\WINDOWS\DvzCommon\DvzMsgr.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Norton GoBack.lnk = C:\Program Files\Norton SystemWorks\Norton GoBack\GBTray.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\googletoolbar.dll/cmsearch.html
O8 - Extra context menu item: Backward &Links - res://C:\Program Files\Google\googletoolbar.dll/cmbacklinks.html
O8 - Extra context menu item: Cac&hed Snapshot of Page - res://C:\Program Files\Google\googletoolbar.dll/cmcache.html
O8 - Extra context menu item: E&xportar a Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Si&milar Pages - res://C:\Program Files\Google\googletoolbar.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://C:\Program Files\Google\googletoolbar.dll/cmtrans.html
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O14 - IERESET.INF: START_PAGE_URL=http://www.sony.com/vaiopeople
O15 - Trusted Zone: *.media-motor.net
O15 - Trusted Zone: *.popuppers.com
O16 - DPF: {02CF1781-EA91-4FA5-A200-646E8241987C} (VaioInfo.CMClass) - http://esupport.sony...ct/VaioInfo.CAB
O16 - DPF: {E0CE16CB-741C-4B24-8D04-A817856E07F4} - http://cabs.media-mo...abs/diamond.cab
O16 - DPF: {E6A3C1E2-F792-483E-9133-596215172BE9} (AcceptLang Class) - http://runonce.msn.c...tacceptlang.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{5107822F-1B4C-4A79-BEDE-7FEDFEA39C9E}: NameServer =
O18 - Protocol: tpro - {FF76A5DA-6158-4439-99FF-EDC1B3FE100C} - c:\PROGRA~1\Toolbar\toolbar.dll
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: GoBack Polling Service (GBPoll) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton GoBack\GBPoll.exe
O23 - Service: Servicio Auto-Protect de Norton AntiVirus (navapsvc) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\PROGRA~1\NORTON~1\NORTON~1\NPROTECT.EXE
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~1\NORTON~1\SPEEDD~1\NOPDB.EXE
O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SPTISRV.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: Tango Service (TangoService) - Unknown owner - C:\Program Files\Telmex\Prodigy Infinitum\app\TangoService.exe
O23 - Service: WebSeach Toolbar support NT service (TBPSSvc) - Unknown owner - c:\PROGRA~1\Toolbar\TBPSSvc.exe
O23 - Service: Win32 USB3 Driver (Win32) - Unknown owner - C:\WINDOWS\System32\win32tool.exe" -netsvcs (file missing)
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  • Retired Staff
  • 11,413 posts
We can definitely help you, but first you need to help us. The first step in this process is to apply Service Pack 1a for Windows XP. Without this update, you're wide open to re-infection, and we're both just wasting our time.
Click here: http://www.microsoft...p1/default.mspx
Apply the update, reboot, and post a fresh Hijack This log.
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