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Problem with my add/remove programs control panel


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#1
31007

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Alright here's my deal, I am running Win XP Service Pack 2, and a couple days ago, I noticed an icon in my taskbar that looks like a flower. When I hover over it, it says "New Instant IFILM Content Available", and I don't know how it got there. I went into the "Add or Remove Prorgams" to see if maybe it's something I could remove that way. When I opened that up, it reminded me of this problem. In the Add or Remove Programs window, it lists all the programs that Windows can uninstall, but there are none of the "Change/Remove" buttons. I know that problem started when I uninstalled Zone Alarm Pro a few days ago, but I was hoping it was just a temporary glitch that would go away with a re-boot. After I installed Norton, the computer re-started multiple times, but I forgot to check to see if the problem went away. Apparently it did not. So here's my question(s)

a) Can anyone tell me why it is like that, and (hopefully) how to fix it? (The second picture illustrates my exact problem)
b) In the first pic is a list of things that show up in the Add/Remove window that I can't identify, and would like to see if any one knowledgeable knows what they are
c) Is it possible to get rid of the IFILM icon in my taskbar that I mentioned?


Thanks in advance for any help offered.
Jeff

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#2
dsenette

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http://www.ifilm.com...ifilmnow&htv=12 that's what the ifilm jazz is...one would assume that someone installed it for you...or it came with another piece of software....look in c:\program files\ and look for an ifilm folder...if you can find that folder see if there's an uninstaller in there

as for the other stuff...sorry...don't know on that one...i'll look for some answers
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#3
dsenette

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i take that back http://www.ifilm.com/instantifilm that's a better link to what's there..it's apparently a method of watching the new movies from ifilm (they do a show on vh1...vh1 and ifillm's webjunk20 with patrice oniel as the host...but irrellivant)
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#4
dsenette

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and now i finally found the faq

How do I un-install Instant IFILM?

To un-install Instant IFILM, select the Control Panels option from your Start menu. From within the Control Panels window select the menu item "Add/Remove Programs." From within "Add / Remove Programs," select the program "Red Swoosh EDN Client" and choose to "Remove." This will un-install Instant IFILM from your machine.


so now we need to work on your add/remove programs so that we can do this...
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#5
31007

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^^^Thanks for your help so far, I have uninstalled that RedSwoosh thing a while back (at least 3 months ago), and it no longer shows up in the Add/Remove programs list...These issues all started no more than a week ago.

I will go to the IFIL website though, and see if I can find anything relevant....

Please, if anyone can help me with the 2 other questions, that would be great.
Jeff
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#6
Retired Tech

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Click Start, click Run, and then type CMD.
2. At the prompt, type REGSVR32 APPWIZ.CPL.

Press enter, reboot, look at add / remove
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#7
31007

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Thanks Keith, I tried that. I got a little pop up box that said it (whatever it is) was successful. I re-booted, and it's still the same.....
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#8
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Make a back up of the registry first

Look for the registry entries that are listed below. To resolve this issue, check the registry for the following keys and values. Re-create any missing keys or values. Note that these keys use the system drive letter.

You may have to adjust these entries to match the configuration of your computer.

• [HKEY_CLASSES_ROOT\CLSID\{00000535-0000-0010-8000-00AA006D2EA4}]
"ADODB.Recordset"

• [HKEY_CLASSES_ROOT\CLSID\{00000535-0000-0010-8000-00AA006D2EA4}\InprocServer32]
"C:\Program Files\Common Files\System\ado\msado15.dll"

• [HKEY_CLASSES_ROOT\CLSID\{00000535-0000-0010-8000-00AA006D2EA4}\InprocServer32]
"ThreadingModel"="Apartment"

• [HKEY_CLASSES_ROOT\CLSID\{00000535-0000-0010-8000-00AA006D2EA4}\ProgID] "ADODB.Recordset.2.5"

• [HKEY_CLASSES_ROOT\CLSID\{00000535-0000-0010-8000-00AA006D2EA4}\VersionIndependentProgID]
"ADODB.Recordset"

• HKEY_CLASSES_ROOT\CLSID\{2048EEE6-7FA2-11D0-9E6A-00A0C9138C29}
"Microsoft OLE DB Row Position Library"

• HKEY_CLASSES_ROOT\CLSID\{2048EEE6-7FA2-11D0-9E6A-00A0C9138C29}\InprocServer32
"C:\Program Files\Common Files\System\Ole DB\oledb32.dll" "ThreadingModel"="Both"

• HKEY_CLASSES_ROOT\CLSID\{2048EEE6-7FA2-11D0-9E6A-00A0C9138C29}\ProgID
"RowPosition.RowPosition.1"

• HKEY_CLASSES_ROOT\CLSID\{2048EEE6-7FA2-11D0-9E6A-00A0C9138C29}\VersionIndependentProgID
"RowPosition.RowPosition"

• [HKEY_CLASSES_ROOT\CLSID\{352EC2B7-8B9A-11D1-B8AE-006008059382}\InProcServer32]
"%SystemRoot%\System32\appwiz.cpl"

If the Add/Remove Programs tool still does not function properly, shows no content, or if you want to try to fix this issue without upgrading to later versions of Internet Explorer, check the following registry keys to make sure that they contain entries:

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Uninstall

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\App Management\ARPCache

Note If the previous registry keys are blank, the Add/Remove Programs tool may also be blank.

Use the command line REGSVR32 [path\filename] to register each of the following files:

%systemroot%\System32\Appwiz.cpl
%systemroot%\System32\Mshtml.dll
%systemroot%\System32\Jscript.dll
%systemroot%\System32\Msi.dll
Program Files\Common Files\System\Ole DB\Oledb32.dll
Program Files\Common Files\System\Ado\Msado15.dll
%systemroot%\System32\Msdart32.dll [not registerable]
%systemroot%\System32\Mshtmled.dll
%systemroot%\System32\Mswstr10.dll [not registerable]

If the Add/Remove Programs tool displays incomplete information or is blank, verify the file dates and register, where possible, the following files:

%systemroot%\System32\Gdi32.dll [not registerable]
%systemroot%\System32\User32.dll [not registerable]
%systemroot%\System32\Msvcrt.dll [not registerable]
%systemroot%\System32\Ole32.dll
%systemroot%\System32\Shlwapi.dll [not registerable]
%systemroot%\System32\Imm32.dll [not registerable]
%systemroot%\System32\Indicdll.dll [not registerable]
%systemroot%\System32\Urlmon.dll
%systemroot%\System32\Version.dll [not registerable]
%systemroot%\System32\Lz32.dll [not registerable]
%systemroot%\System32\Comctl32.dll [not registerable]
%systemroot%\System32\Clbcatq.dll
%systemroot%\System32\Oleaut32.dll
%systemroot%\System32\Mlang.dll
%systemroot%\System32\Shell32.dll
%systemroot%\System32\Shdoclc.dll [not registerable]
%systemroot%\System32\NetapI32.dll [not registerable]
%systemroot%\System32\Secur32.dll [not registerable]
%systemroot%\System32\Netrap.dll [not registerable]
%systemroot%\System32\Samlib.dll [not registerable]
%systemroot%\System32\Ws2_32.dll [not registerable]
%systemroot%\System32\Ws2help.dll [not registerable]
%systemroot%\System32\Wldap32.dll [not registerable]
%systemroot%\System32\Dnsapi.dll [not registerable]
%systemroot%\System32\Wsock32.dll [not registerable]
%systemroot%\System32\Plugin.ocx
%systemroot%\System32\Wininet.dll [not registerable]
%systemroot%\System32\Crypt32.dll [not registerable]
%systemroot%\System32\Msasn1.dll [not registerable]
%systemroot%\System32\Msls31.dll [not registerable]
%systemroot%\System32\Imgutil.dll
%systemroot%\System32\Cscui.dll
%systemroot%\System32\Cscdll.dll [not registerable]

If the Add/Remove Programs tool can draw the dialog user interface, but does not display any installed program contents, check the registry for the presence of the following key:

HKEY_CLASSES_ROOT\CLSID\{352EC2B7-8B9A-11D1-B8AE-006008059382}\InProcServer32

If this registry key is missing, copy the following text to a text file, save the file with a .reg extension, and then double-click the file on the affected computer to return the proper entries.

For Windows Registry Editor Version 5.00:
[HKEY_CLASSES_ROOT\CLSID\{352EC2B7-8B9A-11D1-B8AE-006008059382}\InProcServer32]
@=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,74,00,25,00,5c,00,53,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,61,00,70,00,70,00,77,00,69,00,7a,00,2e,00,63,00,70,00,6c,00,00,00
"ThreadingModel"="Apartment"
Back to the top

STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. The following list includes all the registry keys that are used by Add/Remove Programs. These keys must be set by registering Appwiz.cpl, but they are provided here for cross-reference to confirm that the registration completed successfully.

• [HKEY_CLASSES_ROOT\CLSID\{352EC2B7-8B9A-11D1-B8AE-006008059382}]
@="%DESC_ShellAppMgr%"

• [HKEY_CLASSES_ROOT\CLSID\{352EC2B7-8B9A-11D1-B8AE-006008059382}\InProcServer32]
@="SystemRoot%\System32\appwiz.cpl" (REG_EXPAND_SZ)
"ThreadingModel"="Apartment"

• [HKEY_CLASSES_ROOT\CLSID\{0B124F8C-91F0-11D1-B8B5-006008059382}]
@="Installed Apps Enumerator"

• [HKEY_CLASSES_ROOT\CLSID\{0B124F8F-91F0-11D1-B8B5-006008059382}\InProcServer32]
@="SystemRoot%\System32\appwiz.cpl" (REG_EXPAND_SZ)
"ThreadingModel"="Apartment"

Note This key is only available in Microsoft Windows XP.

• [HKEY_CLASSES_ROOT\CLSID\{CFCCC7A0-A282-11D1-9082-006008059382}]
@="Darwin App Publisher"

• [HKEY_CLASSES_ROOT\CLSID\{CFCCC7A0-A282-11D1-9082-006008059382}\InProcServer32]
@="SystemRoot%\System32\appwiz.cpl" (REG_EXPAND_SZ)
"ThreadingModel"="Apartment"

• [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved]
"{352EC2B7-8B9A-11D1-B8AE-006008059382}"="Shell Application Manager"

• [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved]
"{0B124F8F-91F0-11D1-B8B5-006008059382}"="Installed Apps Enumerator"

Note This key is only available in Microsoft Windows XP.

• [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Current Version\App Management\Publishers\Darwin App Publisher]
@="{CFCCC7A0-A282-11D1-9082-006008059382}"

• [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved]
"{CFCCC7A0-A282-11D1-9082-006008059382}"="Darwin App Publisher"

• [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ControlPanel\InProcCPLs]
"appwiz.cpl"=""
Registry entries that are used once ARP is running.

• HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\AppInstallPath
Reads INF file. Code reads INF file name. INF section used is "AppInstallList"

• HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows\Installer\Terminal Server\EnableAdminRemote
Set to 1 while ARP is running. Tells TS that ARP is running.
Set to 0 when ARP exits.

• HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\App Management\Publishers Enumerates app publishers

• HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Wx86\cmdline
Reads to determine if wx86 is enabled.

• HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\NewShortcutHandlers
Enumerated to obtain list of "new-link" handlers. It looks like these handlers may add a link for a given item - for instance, to the Start menu, desktop, or other items.

• HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Shutdown\ForceReboot
Read to determine if a restart is required after running setup.
Presence of value means must-reboot == true.

• HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\MS-DOSOptions

APPLIES TO
• Microsoft Windows XP Home Edition
• Microsoft Windows XP Professional
• Microsoft Windows 2000 Server
• Microsoft Windows 2000 Advanced Server
• Microsoft Windows 2000 Professional Edition
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#9
31007

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I'm sorry to be a pain, I promise I am trying to work this issue myself.

I noticed another "interesting" thing today. I tried to fire up Photoshop, and after it loaded up, I got a little error box that said something along the lines of "Your serial number is invalid or missing and the application needs to close"...I thought maybe I needed to reinstall Photoshop, but alas there is no chang/remove buttons available to me, and I couldn't find an uninstaller file in the Adobe directory. So I tried running a System Restore to April 1, and it reinstalled Zone Alarm, and everything was back to normal (add/remove buttons showed up, and Photoshop didn't have any errors)....I ran the uninstaller file from the Zone Labs directory instead of using the Control Panel interface, and everything went to s**t again. I am going to mess around with the info provided above, along with some other things I've found (apparently, uninstalling Zone Alarm is bad ju-ju, and lots of people have had problems) later on tonight. I've restored my system to April 1 (again), and I'm going to leave it like that for the night as I am having company for dinner, and I don't have time to mess with it tonight.

Thank you for all the help already provided, and any more that may be offered, it is all greatly appreciated

As for the other thing I asked (about the "unknown" things in the add/remove list), does anyone happen to have any info?

Again, I apologize for being so needy, but I know how to point & click, never really learned too much about how computers actually work...
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#10
GHopson

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Hi Guys... sorry to chime in... but I am having the same issue on two machines ,,... with one more clue to be added. I went to my registry and wanted to see if the "NoModify" and "NoRepair" methods(?) were set correctly to 0. For some reason, I am missing all of my keys here. Any Advice or wisdom??

(HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\UNINSTALL)

Thanks,
Gary
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