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Dr. Watson debugger problem


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#1
csd

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:tazz: OK I think I have the hang of this. I added a comment earlier to another forum and am starting my own here. I have the same problem as many others it appears with the Dr. Watson debugger error appearing and then not being able to access any programs. I have installed and run: Spybot, AdAware and have updated Symantec to no avail. I am including the scan run from HiJackthis. Any help would be much appreciated!


Logfile of HijackThis v1.99.1
Scan saved at 10:54:14, on 07/03/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\Temporary Directory 1 for hijackthis.zip\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.euro.dell.com/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.euro.dell.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\system32\vkojf.dll/sp.html#10001
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\system32\vkojf.dll/sp.html#10001
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\system32\vkojf.dll/sp.html#10001
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\system32\vkojf.dll/sp.html#10001
R1 - HKLM\Software\Microsoft\Internet Explorer\SearchURL,(Default) = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,First Home Page = http://www.euro.dell.com/
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {43145647-AEA1-A957-A3A4-AAEB86BE3825} - C:\WINDOWS\atlif.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [WorksFUD] C:\Program Files\Microsoft Works\wkfud.exe
O4 - HKLM\..\Run: [Microsoft Works Portfolio] C:\Program Files\Microsoft Works\WksSb.exe /AllUsers
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Microsoft Works\WkDetect.exe
O4 - HKLM\..\Run: [LXSUPMON] C:\WINDOWS\System32\LXSUPMON.EXE RUN
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
O4 - HKLM\..\Run: [RealTray] C:\Real\Player\REALPLAY.EXE SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [Iomega Automatic Backup 1.0.1] C:\Program Files\Iomega\Iomega Automatic Backup\ibackup.exe
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
O4 - HKLM\..\Run: [New.net Startup] rundll32 C:\PROGRA~1\NEWDOT~1\NEWDOT~1.DLL,NewDotNetStartup -s
O4 - HKLM\..\Run: [mmtask] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
O4 - HKLM\..\Run: [ezShieldProtector for Px] C:\WINDOWS\System32\ezSP_Px.exe
O4 - HKLM\..\Run: [javaxi32.exe] C:\WINDOWS\system32\javaxi32.exe
O4 - HKLM\..\Run: [1F9.tmp] C:\DOCUME~1\STUDIO~1\LOCALS~1\Temp\1F9.tmp.exe 0 10001
O4 - HKLM\..\Run: [TraySantaCruz] C:\WINDOWS\System32\tbctray.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Global Startup: Image Transfer.lnk = ?
O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = ?
O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - C:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Hijacked Internet access by New.Net
O10 - Hijacked Internet access by New.Net
O10 - Hijacked Internet access by New.Net
O10 - Hijacked Internet access by New.Net
O10 - Hijacked Internet access by New.Net
O12 - Plugin for .mpeg: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin3.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O15 - Trusted Zone: *.awmdabest.com (HKLM)
O15 - Trusted Zone: *.frame.crazywinnings.com (HKLM)
O16 - DPF: symsupportutil - https://www-secure.s...supportutil.CAB
O20 - Winlogon Notify: NavLogon - C:\WINDOWS\System32\NavLogon.dll
O23 - Service: DefWatch - Symantec Corporation - C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\DefWatch.exe
O23 - Service: IMAPI CD-Burning COM Service (ImapiService) - Roxio Inc. - C:\WINDOWS\System32\ImapiRox.exe
O23 - Service: Iomega App Services - Iomega Corporation - C:\PROGRA~1\Iomega\System32\AppServices.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: Netropa NHK Server (Nhksrv) - Unknown owner - C:\WINDOWS\Nhksrv.exe
O23 - Service: Symantec AntiVirus Client (Norton AntiVirus Server) - Symantec Corporation - C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\Rtvscan.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: PACSPTISVR - Unknown owner - C:\Program Files\Common Files\Sony Shared\AVLib\Pacsptisvr.exe
O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\Sptisrv.exe
O23 - Service: Network Security Service (%AF) - Unknown owner - C:\WINDOWS\javaas32.exe
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#2
paddyt

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Hi,

Did this start after installing XP SP2? If so to get up and running quickly you can boot into safe mode an uninstall SP2 (this is a work around not a solution).

There are quite a few people having this problem, I would recommend reposting this here: http://www.geekstogo...o_Here-f37.html as you are more likely to get a response.

Paddy
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#3
csd

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Thanks Paddyt, I actually posted the same thread this morning in Malware and hope to get a response quickly. It did start after installing sp2 but I also encountered a hijacked browser before I got the Dr. Watson Postmortem Debugger problem. I think the PC is totally screwed up at this point!
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#4
kneigh

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I encountered this same problem after installing SP2 on a customers' PC last night. This is the first occurrence of "Dr. Watson Postmortem" I've encountered after doing an SP2 installation. I ran Ad-Aware & Spybot w/clean results, as well as a clean NAV before installing. So much for that!! I'm uninstalling SP2 on this PC now, as the customer couldn't care less. He just wants a computer that works!!

Thanks to all here who are helping us out!!!

Terry
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#5
csd

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Hi Terry
Let em know if the uninstall of SP2 works I may have to go that route aas well. I loaded SP2, then encountered a hijacked broser about:blank, a day or two after that and now I have this Dr. Watson Postmortem Debugger problem which won't allow me access to icons on the desktop. Thanks as well to everyone out there helping us
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#6
paddyt

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Hi Guys,

I have avoided this a couple of times by uninstalling SP2 then running all the apps fixing what was needed and then reinstalling SP2, seems to be ok so far on 2 systems (I also took the time to switch both the systems to Firefox and install the microsoft beta spyware program).

Paddy
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#7
kneigh

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Yo, Guys!!

I went in and uninstalled SP2, then double checked that all updates to SP1 were installed. That got rid of the "Dr. Watson Postmortem Debugger".

The PC also had the "about:blank" business, but I wasn't aware that it was more Malware. Anyway, used HJT to scan system, then I checked/deleted the malicious lines. Rebooted, then kept running Ad-Aware, Spy-Bot, NAV and Yahoo Anti-Spy, as well as HJT, until it appears there is no Malware left.

Now, system boots clean and MSIE home page stays put. I really didn't want to go through the Format HD/Reinstall Software & Data Files routine.

Paddy, I will take your advice and install Firefox on this system, as its' owner can adapt easily. Again, he has no particular need for SP2 at this time, just a clean, working system. He's 83; enuf said.

I am however, reluctant to install the MS beta spyware program either on his computer, or any other for that matter. Beta is exactly what it says, and MS has never been known for excelling in bug free software.

Again, many thanks for the help you and all the other moderators give here :tazz: !!

Terry in Swartz Creek, MI, USofA
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#8
csd

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:tazz: OK half way there.....Thanks for the reply Terry. I uninstalled SP2 and that solved the Dr. Watson problem. Does that mean I can never install SP2 again without encountering this Watson thing.....pain in the a##!
Anyway I still have the about:blank problem and I don't know how to read the HJT file to remove the bad stuff...can anyone out there interpret my HJT file for me. So far I tried to run AboutBuster but got an error trying to install.
Ran CWShredder - found nothing
Ran CleanUp - deleted lots of files but didn't fix problem
Ran Ad-Aware - updated and ran for the 4th time, found a lot of Malware that it deleted but also didn't fix the problem.

I would really appreciate anyone's help in getting rid of this hijacked browser.

Here's my log:

Logfile of HijackThis v1.99.1
Scan saved at 13:26:43, on 09/03/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Nhksrv.exe
C:\WINDOWS\System32\alg.exe
C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\DefWatch.exe
C:\PROGRA~1\Iomega\System32\AppServices.exe
C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\Rtvscan.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\wdfmgr.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\Program Files\Microsoft Works\WksSb.exe
C:\Real\Player\REALPLAY.EXE
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
C:\WINDOWS\System32\rundll32.exe
C:\WINDOWS\System32\ezSP_Px.exe
C:\WINDOWS\System32\tbctray.exe
C:\Program Files\Spyware Doctor\swdoctor.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
C:\Program Files\Sony Corporation\Image Transfer\SonyTray.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
C:\WINDOWS\System32\wuauclt.exe
C:\WINDOWS\System32\wuauclt.exe
C:\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.euro.dell.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\system32\vkojf.dll/sp.html#10001
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\system32\vkojf.dll/sp.html#10001
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\system32\vkojf.dll/sp.html#10001
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\system32\vkojf.dll/sp.html#10001
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\system32\vkojf.dll/sp.html#10001
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\system32\vkojf.dll/sp.html#10001
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\system32\vkojf.dll/sp.html#10001
R1 - HKLM\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://search.search...ode=exesrch&fw=
R3 - Default URLSearchHook is missing
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\system32\msdxm.ocx
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [WorksFUD] C:\Program Files\Microsoft Works\wkfud.exe
O4 - HKLM\..\Run: [Microsoft Works Portfolio] C:\Program Files\Microsoft Works\WksSb.exe /AllUsers
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Microsoft Works\WkDetect.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
O4 - HKLM\..\Run: [RealTray] C:\Real\Player\REALPLAY.EXE SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [Iomega Automatic Backup 1.0.1] C:\Program Files\Iomega\Iomega Automatic Backup\ibackup.exe
O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
O4 - HKLM\..\Run: [New.net Startup] rundll32 C:\PROGRA~1\NEWDOT~1\NEWDOT~1.DLL,NewDotNetStartup -s
O4 - HKLM\..\Run: [ezShieldProtector for Px] C:\WINDOWS\System32\ezSP_Px.exe
O4 - HKLM\..\Run: [1F9.tmp] C:\DOCUME~1\STUDIO~1\LOCALS~1\Temp\1F9.tmp.exe 0 10001
O4 - HKLM\..\Run: [TraySantaCruz] C:\WINDOWS\System32\tbctray.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Registry Cleaner] "C:\Program Files\Registry Cleaner\RegClean.exe"
O4 - HKCU\..\Run: [Spyware Doctor] "C:\Program Files\Spyware Doctor\swdoctor.exe" /Q
O4 - HKCU\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe" /0
O4 - Global Startup: Image Transfer.lnk = ?
O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = ?
O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: Backward Links - res://C:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: Similar Pages - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://C:\Program Files\Google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O10 - Hijacked Internet access by New.Net
O10 - Hijacked Internet access by New.Net
O10 - Hijacked Internet access by New.Net
O10 - Hijacked Internet access by New.Net
O10 - Hijacked Internet access by New.Net
O12 - Plugin for .mpeg: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin3.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O15 - Trusted Zone: *.awmdabest.com
O15 - Trusted Zone: *.frame.crazywinnings.com
O15 - Trusted Zone: *.awmdabest.com (HKLM)
O15 - Trusted Zone: *.frame.crazywinnings.com (HKLM)
O16 - DPF: symsupportutil - https://www-secure.s...supportutil.CAB
O20 - Winlogon Notify: NavLogon - C:\WINDOWS\System32\NavLogon.dll
O23 - Service: DefWatch - Symantec Corporation - C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\DefWatch.exe
O23 - Service: IMAPI CD-Burning COM Service (ImapiService) - Roxio Inc. - C:\WINDOWS\System32\ImapiRox.exe
O23 - Service: Iomega App Services - Iomega Corporation - C:\PROGRA~1\Iomega\System32\AppServices.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: Netropa NHK Server (Nhksrv) - Unknown owner - C:\WINDOWS\Nhksrv.exe
O23 - Service: Symantec AntiVirus Client (Norton AntiVirus Server) - Symantec Corporation - C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\Rtvscan.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: PACSPTISVR - Unknown owner - C:\Program Files\Common Files\Sony Shared\AVLib\Pacsptisvr.exe
O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\Sptisrv.exe
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#9
kneigh

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CSD,

You said "Thanks for the reply Terry. I uninstalled SP2 and that solved the Dr. Watson problem. Does that mean I can never install SP2 again without encountering this Watson thing.....pain in the a##! "

No, eventually, when you get a clean system, and the operative word here is "eventually", as this Malware thing is miserable, you'll be able to install SP2. In my case with this customer PC, there really isn' a need for it, so I'm not going to waste any more time.

You said "Anyway I still have the about:blank problem and I don't know how to read the HJT file to remove the bad stuff...can anyone out there interpret my HJT file for me."

I'm hardly an expert on the HJT interpretations, but the following line sure looks like the culprit. I would delete it on your next pass through HJT. I'm not sure it will solve the problem totally, but it sure looks like a good start.

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank

As for any other lines, again, I'm no expert. I think what I'd do is start a new thread, describe there what you've already done, leave a new HJT log and have one of the geeks here check it out for you. By the way, I use that term "Geek" with the utmost respect for these folks. They are trying their best to help out with killing Malware against some pretty heavy odds. It seems that, for every good geek here, there are at least 10 nerd geeks out there creating nasty S#@t!!

Anyway, good luck!! Sorry I'm not more help, but there are many much more informed geeks here that can get your system cleaned up. I'm learning a lot here, but I'm not comfortable with the advice I would offer.

Terry
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#10
paddyt

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Hi,

There are a couple of other things worth looking at:

O10 - Hijacked Internet access by New.Net
O10 - Hijacked Internet access by New.Net
O10 - Hijacked Internet access by New.Net
O10 - Hijacked Internet access by New.Net
O10 - Hijacked Internet access by New.Net

You probably want to uninstall this (you should be able to do this from add/remove programs) also I don't reconise these, if you do then leave them, if you're unsure get someone to check this HJT log in the malware section of the forum.

O15 - Trusted Zone: *.awmdabest.com
O15 - Trusted Zone: *.frame.crazywinnings.com
O15 - Trusted Zone: *.awmdabest.com (HKLM)
O15 - Trusted Zone: *.frame.crazywinnings.com (HKLM)

If you do this and follow Kneigh's advice you should be fine reinstalling SP2

Paddy
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