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Internet slowing down


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#1
disturbd17

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I am at my parents house and we have netgear here. We have the router connected to the desktop and the pc card in my laptop. Whenever I connect to the interent via wi-fi, it slows the desktop's internet down dramatically. Not only that, but my internet is amazingly slow. So I've taken the router out and plugged my laptop directly into the dsl modem and I am still having a problem. It says that it is 100mbps but when I'm at school, it says the same thing and it isn't anywhere near as slow. Does it have something to do with what little space I have left on my computer or is it something else because I don't see why my computer would slow their's down so much. Thank you for your help to anyone.
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#2
Dan

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Hi disturbd17,

The only reason I can think of for your computer to have such an impact on the Internet connection would be if you have a particular application (be it malware or something else) which could be hogging the bandwidth. If this is the case, it would slow down Internet traffic on your Home network; but the question arises as to why it wouldn't affect your School's network? Probably because your school's Internet connection would be far faster than your home's.

When at home, try restarting your computer into Safe Mode with Networking and then attempt to connect to the Network; is your connection still slow?

How to restart into Safe Mode with Networking
Please restart your computer and as soon as it starts booting up again continuously tap F8. A menu should come up where you will be given the option to enter Safe Mode, Safe Mode with Command Prompt and Safe Mode with Networking (along with a few others). Please tap the down key until you reach Safe Mode with Networking, and then press the Enter key. Your computer should now boot into Safe Mode with Networking.

If your connection is still slow, please goto Start --> Run --> type CMD and press OK --> Now type: netstat -es -- please copy/paste the results by right-clicking on the Command Prompt window, selecting 'Select All', pressing the Enter key, and then posting on this forum.

Along with this, please goto Start --> Run --> type CMD and press OK --> Now type: netstat -- please copy/paste the results by right-clicking on the Command Prompt window, selecting 'Select All', pressing the Enter key, and then posting on this forum.

Thanks,
Dan.
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#3
disturbd17

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Microsoft Windows XP [Version 5.1.2600]
© Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Administrator>netstat

Active Connections

Proto Local Address Foreign Address State
TCP VALUED-B8CC434B:1066 64.233.169.99:http ESTABLISHED
TCP VALUED-B8CC434B:1095 64.233.161.99:http ESTABLISHED
TCP VALUED-B8CC434B:1149 205.147.84.25:http TIME_WAIT
TCP VALUED-B8CC434B:1151 205.147.84.25:http TIME_WAIT

C:\Documents and Settings\Administrator>netstat -es
Interface Statistics

Received Sent

Bytes 753992 223871
Unicast packets 1554 1570
Non-unicast packets 52 47
Discards 0 0
Errors 0 0
Unknown protocols 0

IPv4 Statistics

Packets Received = 1598
Received Header Errors = 0
Received Address Errors = 0
Datagrams Forwarded = 0
Unknown Protocols Received = 0
Received Packets Discarded = 54
Received Packets Delivered = 1544
Output Requests = 1613
Routing Discards = 0
Discarded Output Packets = 0
Output Packet No Route = 0
Reassembly Required = 0
Reassembly Successful = 0
Reassembly Failures = 0
Datagrams Successfully Fragmented = 0
Datagrams Failing Fragmentation = 0
Fragments Created = 0

ICMPv4 Statistics

Received Sent
Messages 0 0
Errors 0 0
Destination Unreachable 0 0
Time Exceeded 0 0
Parameter Problems 0 0
Source Quenches 0 0
Redirects 0 0
Echos 0 0
Echo Replies 0 0
Timestamps 0 0
Timestamp Replies 0 0
Address Masks 0 0
Address Mask Replies 0 0

TCP Statistics for IPv4

Active Opens = 129
Passive Opens = 0
Failed Connection Attempts = 0
Reset Connections = 68
Current Connections = 0
Segments Received = 1021
Segments Sent = 1086
Segments Retransmitted = 1

UDP Statistics for IPv4

Datagrams Received = 523
No Ports = 0
Receive Errors = 0
Datagrams Sent = 524

C:\Documents and Settings\Administrator>


sorry for the long delay. it'll be much faster next time
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#4
Dan

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Sorry about the slow response -- Did you try restarting into Safe Mode? Was there any change?

Please download PingPlotter. Run it and perform a search to the following website: google.com -- Once it is finished, click on 'Edit', and then select 'Copy as Text'. Paste the results here.

Goto Start, Run, type CMD and press 'OK' - now type: PATHPING google.com -- please copy and paste the results by right-clicking on the Command Prompt window, selecting 'Select All', and then pressing the Enter key. Please post the results here.
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#5
disturbd17

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Well if I run it in safe mode, the net is slow, but now that is all I have. I tried in normal mode and I cannot even connect to the interent anymore. The pingplotter results are:
Target Name: google.com
IP: 64.233.187.99
Date/Time: 5/23/2006 11:48:46 AM

1 34 ms 34 ms 36 ms 35 ms 34 ms 35 ms 36 ms 35 ms 34 ms 36 ms ipt-rtca04.dial.aol.com [152.163.5.4]
2 34 ms 35 ms 36 ms 36 ms 35 ms 36 ms 35 ms 36 ms 37 ms 36 ms iptfarma-rtc-ve3.proxy.aol.com [152.163.104.30]
3 36 ms 36 ms 72 ms 92 ms 37 ms 37 ms 36 ms 36 ms 36 ms 37 ms wc1-rtc-ae0.router.aol.com [172.30.81.11]
4 35 ms 36 ms 37 ms 35 ms 36 ms 36 ms 36 ms 36 ms 36 ms 36 ms dar1-rtc-ge-2-0-0.net.aol.com [172.31.9.53]
5 -32764 ms 37 ms -32764 ms -32764 ms 39 ms 38 ms 35 ms -32764 ms -32764 ms 36 ms [66.185.139.101]
6 43 ms * 41 ms 45 ms -32764 ms -32764 ms -32764 ms -32764 ms 43 ms 67 ms bb1-ash-P0-0.atdn.net [66.185.144.192]
7 35 ms 36 ms 36 ms -32764 ms 37 ms -32764 ms -32764 ms -32764 ms 37 ms 41 ms pop2-ash-P3-0.atdn.net [66.185.151.151]
8 51 ms 35 ms 36 ms 36 ms 35 ms 36 ms 37 ms 37 ms 49 ms 36 ms [216.239.48.17]
9 50 ms -32764 ms 34 ms 35 ms 36 ms 38 ms 38 ms 36 ms 36 ms 36 ms [216.239.47.120]
10 -32764 ms 49 ms 55 ms -32764 ms 47 ms -32764 ms -32764 ms -32764 ms 50 ms 48 ms [72.14.238.97]
11 51 ms 48 ms 48 ms 47 ms 50 ms -32764 ms 49 ms -32764 ms 49 ms 54 ms [66.249.95.149]
12 48 ms 48 ms -32764 ms 46 ms -32764 ms 49 ms 50 ms 49 ms -32764 ms 48 ms [72.14.236.13]
13 -32764 ms -32764 ms -32764 ms -32764 ms 50 ms 57 ms 50 ms 49 ms -32764 ms 49 ms [72.14.236.175]
14 51 ms 50 ms 56 ms 54 ms 52 ms 50 ms 52 ms 52 ms 51 ms 52 ms [64.233.187.99]


And the CMD results are:
Microsoft Windows XP [Version 5.1.2600]
© Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Administrator>PATHPING google.com

Tracing route to google.com [72.14.207.99]
over a maximum of 30 hops:
0 VALUED-B8CC434B [192.168.0.4]
1 ipt-rtca04.dial.aol.com [152.163.5.4]
2 iptfarma-rtc-ve3.proxy.aol.com [152.163.104.30]
3 wc1-rtc-ae0.router.aol.com [172.30.81.11]
4 dar1-rtc-ge-2-0-0.net.aol.com [172.31.9.53]
5 pop1-ash-S0-2-0.atdn.net [66.185.139.101]
6 bb1-ash-P0-0.atdn.net [66.185.144.192]
7 pop2-ash-P3-0.atdn.net [66.185.151.151]
8 216.239.48.17
9 216.239.49.36
10 66.249.94.234
11 72.14.236.213
12 72.14.233.113
13 66.249.94.96
14 72.14.236.130
15 72.14.207.99

Computing statistics for 375 seconds...


Thank you so much for helping.
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#6
disturbd17

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Computing statistics for 375 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 VALUED-B8CC434B [192.168.0.4]
0/ 100 = 0% |
1 43ms 0/ 100 = 0% 0/ 100 = 0% ipt-rtca04.dial.aol.com [152.163.5
.4]
0/ 100 = 0% |
2 41ms 0/ 100 = 0% 0/ 100 = 0% iptfarma-rtc-ve3.proxy.aol.com [15
2.163.104.30]
0/ 100 = 0% |
3 --- 100/ 100 =100% 100/ 100 =100% wc1-rtc-ae0.router.aol.com [172.30
.81.11]
0/ 100 = 0% |
4 --- 100/ 100 =100% 100/ 100 =100% dar1-rtc-ge-2-0-0.net.aol.com [172
.31.9.53]
0/ 100 = 0% |
5 43ms 0/ 100 = 0% 0/ 100 = 0% pop1-ash-S0-2-0.atdn.net [66.185.1
39.101]
0/ 100 = 0% |
6 43ms 1/ 100 = 1% 1/ 100 = 1% bb1-ash-P0-0.atdn.net [66.185.144.
192]
0/ 100 = 0% |
7 40ms 0/ 100 = 0% 0/ 100 = 0% pop2-ash-P3-0.atdn.net [66.185.151
.151]
0/ 100 = 0% |
8 45ms 0/ 100 = 0% 0/ 100 = 0% 216.239.48.17
0/ 100 = 0% |
9 41ms 1/ 100 = 1% 1/ 100 = 1% 216.239.49.36
0/ 100 = 0% |
10 46ms 0/ 100 = 0% 0/ 100 = 0% 66.249.94.234
0/ 100 = 0% |
11 51ms 2/ 100 = 2% 2/ 100 = 2% 72.14.236.213
0/ 100 = 0% |
12 68ms 3/ 100 = 3% 3/ 100 = 3% 72.14.233.113
0/ 100 = 0% |
13 63ms 1/ 100 = 1% 1/ 100 = 1% 66.249.94.96
0/ 100 = 0% |
14 82ms 0/ 100 = 0% 0/ 100 = 0% 72.14.236.130
2/ 100 = 2% |
15 66ms 2/ 100 = 2% 0/ 100 = 0% 72.14.207.99

Trace complete.

C:\Documents and Settings\Administrator>
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#7
Dan

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You're definitely getting high ping-spikes, along with packet drops. Since you're now unable to connect in normal mode, I'd have to say that this is a software / malware problem.

Please download HijackThis. Execute hijackthis.exe and select the option Do a system scan and save a logfile. Once it's done, it will open up a file in notepad. Please goto File > Save As > Save it to an easy to reach location as hijackthis.txt --> Once done, please Attach the text file to your next reply. It may also help to do this process whilst in Safe Mode, along with Normal mode, and attach two text files.

Along with this, please generate an Uninstall list..

To get an Uninstall List from HijackThis:
  • Open HijackThis, click Config, click Misc Tools
  • Click "Open Uninstall Manager"
  • Click "Save List" (generates uninstall_list.txt)
  • Click Save, copy and paste the results in your next post.
Thanks,
Dan.
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#8
disturbd17

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I've attached HJT logs for both Normal mode and safe mode w/ networking. The two with "-normal" after the names are for the two with the normal mode. THe other two files are for the safe mode w/ networking. Thank you so much for helping again.

~Dan

Attached Files


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#9
Dan

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I would highly recommend that you follow all of the steps located here. These steps can clear up to 70% of all Malware from your computer; this will hopefully ensure that there is no Malware interfering with troubleshooting. Once done, you may also need to post a HJT log in the Malware Forum. Once you receive a clean bill of health from the Malware Staff, please post back here.
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#10
disturbd17

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Alright I think I have things under control with the malware. Wanna check it over?
Logfile of HijackThis v1.99.1
Scan saved at 8:46:45 PM, on 5/29/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
C:\WINDOWS\System32\Ati2evxx.exe
c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
C:\WINDOWS\system32\HPZipm12.exe
D:\Program Files\Alcohol Soft\Alcohol 120\StarWind\StarWindService.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Webroot\Spy Sweeper\WRSSSDK.exe
C:\WINDOWS\System32\MsPMSPSv.exe
c:\PROGRA~1\mcafee.com\vso\mcshield.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\carpserv.exe
C:\Program Files\Apoint\Apoint.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\WINDOWS\system32\ICO.EXE
C:\WINDOWS\System32\ezSP_Px.exe
C:\Program Files\Sony\HotKey Utility\HKserv.exe
C:\WINDOWS\system32\WLANSTA.EXE
C:\Program Files\Common Files\AOL\1128824442\ee\AOLSoftware.exe
C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
C:\PROGRA~1\mcafee.com\vso\mcvsshld.exe
C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
D:\Program Files\iPod\iTunesHelper.exe
D:\Program Files\QuickTime\qttask.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
D:\TrojanHunter 4.5\THGuard.exe
D:\Webroot\Spy Sweeper\SpySweeper.exe
C:\WINDOWS\NCLAUNCH.EXe
c:\progra~1\mcafee.com\vso\mcvsescn.exe
C:\Program Files\Apoint\Apvfb.exe
D:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Sony\HotKey Utility\HKWnd.exe
C:\Program Files\Apoint\Apntex.exe
c:\program files\mcafee.com\agent\mcagent.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\DOCUME~1\user\LOCALS~1\Temp\Temporary Directory 6 for hijackthis.zip\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.sony.com/vaiopeople
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = 168.94.74.68:8080
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll
O4 - HKLM\..\Run: [CARPService] carpserv.exe
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint\Apoint.exe
O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [Mouse Suite 98 Daemon] ICO.EXE
O4 - HKLM\..\Run: [VAIO Recovery] C:\WINDOWS\Sonysys\VAIO Recovery\PartSeal.exe
O4 - HKLM\..\Run: [ezShieldProtector for Px] C:\WINDOWS\System32\ezSP_Px.exe
O4 - HKLM\..\Run: [HKSERV.EXE] C:\Program Files\Sony\HotKey Utility\HKserv.exe
O4 - HKLM\..\Run: [WLANSTA.EXE] WLANSTA.EXE START
O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1128824442\ee\AOLSoftware.exe
O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
O4 - HKLM\..\Run: [VSOCheckTask] "c:\PROGRA~1\mcafee.com\vso\mcmnhdlr.exe" /checktask
O4 - HKLM\..\Run: [VirusScan Online] "c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe"
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [MCUpdateExe] c:\PROGRA~1\mcafee.com\agent\McUpdate.exe
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
O4 - HKLM\..\Run: [iTunesHelper] "D:\Program Files\iPod\iTunesHelper.exe"
O4 - HKLM\..\Run: [QuickTime Task] "D:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O4 - HKLM\..\Run: [THGuard] "D:\TrojanHunter 4.5\THGuard.exe"
O4 - HKLM\..\Run: [SpySweeper] "D:\Webroot\Spy Sweeper\SpySweeper.exe" /startintray
O4 - HKCU\..\Run: [NCLaunch] C:\WINDOWS\NCLAUNCH.EXe
O4 - HKCU\..\Run: [AOLCC] "C:\Program Files\AOL Computer Check-Up\ACCAgnt.exe" /startup
O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Ahead\lib\NMBgMonitor.exe"
O4 - Startup: Adobe Gamma.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = D:\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: America Online Tray Icon.lnk = D:\Program Files\America Online 9.0\aoltray.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - D:\Program Files\AIM95\aim.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe (file missing)
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe (file missing)
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky...can_unicode.cab
O16 - DPF: {1239CC52-59EF-4DFA-8C61-90FFA846DF7E} (Musicnotes Viewer) - http://www.musicnote...ad/mnviewer.cab
O16 - DPF: {37DF41B2-61DB-4CAC-A755-CFB3C7EE7F40} (AOL Content Update) - http://esupport.aol....oach_core_1.cab
O16 - DPF: {4A3CF76B-EC7A-405D-A67D-8DC6B52AB35B} (QDiagAOLCCUpdateObj Class) - http://aolcc.aol.com...kup/qdiagcc.cab
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - https://objects.aol....83/mcinsctl.cab
O16 - DPF: {5F8469B4-B055-49DD-83F7-62B522420ECC} (Facebook Photo Uploader Control) - http://upload.facebo...otoUploader.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.micros...b?1125440700450
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoft...free/asinst.cab
O16 - DPF: {AE1C01E3-0283-11D3-9B3F-00C04F8EF466} (HeartbeatCtl Class) - http://fdl.msn.com/z...s/heartbeat.cab
O16 - DPF: {B9191F79-5613-4C76-AA2A-398534BB8999} - http://us.dl1.yimg.c...utocomplete.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - https://objects.aol....,20/McGDMgr.cab
O16 - DPF: {C62DFDC7-2EEC-4C2C-827A-BC0BFB4260B3} (IMViewerControl Class) - http://companion.log...1/bin/imvid.cab
O16 - DPF: {E04EAE82-14AD-41CB-BF5A-45556ABB8347} (WebCoachDownload Class) - http://esupport.aol....ne/aolcinst.cab
O18 - Protocol: ms-help - {314111C7-A502-11D2-BBCA-00C04F8EC294} - C:\Program Files\Common Files\Microsoft Shared\Help\hxds.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O20 - Winlogon Notify: WRNotifier - C:\WINDOWS\SYSTEM32\WRLogonNTF.dll
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - D:\Program Files\iPod\bin\iPodService.exe
O23 - Service: McAfee.com McShield (McShield) - Unknown owner - c:\PROGRA~1\mcafee.com\vso\mcshield.exe
O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - Networks Associates Technology, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
O23 - Service: McAfee.com VirusScan Online Realtime Engine (MCVSRte) - Networks Associates Technology, Inc - c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: StarWind iSCSI Service (StarWindService) - Rocket Division Software - D:\Program Files\Alcohol Soft\Alcohol 120\StarWind\StarWindService.exe
O23 - Service: Webroot Spy Sweeper Engine (svcWRSSSDK) - Webroot Software, Inc. - C:\Program Files\Webroot\Spy Sweeper\WRSSSDK.exe
O23 - Service: VAIO Media Music Server (VAIOMediaPlatform-MusicServer-AppServer) - Unknown owner - C:\Program Files\Sony\VAIO Media Music Server\SSSvr.exe" /Service=VAIOMediaPlatform-MusicServer-AppServer /DisplayName="VAIO Media Music Server (file missing)
O23 - Service: VAIO Media Photo Server (VAIOMediaPlatform-PhotoServer-AppServer) - Unknown owner - C:\Program Files\Sony\Photo Server\appsrv\PhotoAppSrv.exe (file missing)


I tried www.dell.myway.com because it times the loading and it took 6.01 seconds to load, I've seen it much faster but maybe that's all I can get now.
Thank ya much
~Dan

Edited by disturbd17, 29 May 2006 - 06:49 PM.

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#11
Dan

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Sorry to keep you waiting.. And I'm afraid that you really need to post that HijackThis log in the Malware Forum, as I don't know what to look for :blink: That log provides me with about as much information as it does you :whistling: So let's leave it up to the experts.
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#12
disturbd17

disturbd17

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Right, I settled everything over there and they said they don't think it's malware anymore as I got all of it off the computer and the net is still slow. Any thoughts?
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#13
Dan

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Glad to hear you got things sorted :whistling:

I think it might be a good time now to do a general clean-up, just to get your machine running at it's peak again -- *Note: These steps may take an hour or more, so ensure that you have plenty of spare time before continuing. It may also be a good idea to print these steps out, as you will often need to restart your computer.

Click start then run, type prefetch then press enter, click edit then select all, right click any file then click delete, confirm delete

Click start, all programmes, accessories, system tools to run disc clean up, then from system tools, run disc defragmenter.

Click start then run, type sfc /scannow then press enter, you need the XP CD and Windows File Protection will show a blue onscreen progress bar, when the bar goes, reboot

Click start then run, type chkdsk /f /r then press enter, type Y to confirm for next boot, press enter then reboot.

Windows will appear to load normally then either the monitor will show progress or the screen will go blank, do not disturb this. This will take an hour or so before it gets to the desktop.

Download and install
Tune Up 2006 Trial

Run Tune Up Disc Clean Up

Run Tune Up Registry Clean Up

Click Optimize and Improve to run Reg Defrag, which will take a few minutes and need a reboot. You should disable the antivirus programme to run this and check it is running after the reboot

After the reboot, click optimize then system optimizer to optimize the computer, select computer with an internet connection from the drop down menu, this also requires a reboot

After the reboot, click optimize then system optimizer to accelerate downloads, select the speed just above your actual connection speed, this requires a reboot

After the reboot, click optimize then system optimizer to run system advisor

Once done, please perform the following speed test -- Once it's done, it will display your upload and download speeds; please post this information.

Please download PingPlotter. Run it and perform a search to the following website: google.com -- Once it is finished, click on 'Edit', and then select 'Copy as Text'. Paste the results here.

Goto Start, Run, type CMD and press 'OK' - now type: PATHPING google.com -- please copy and paste the results by right-clicking on the Command Prompt window, selecting 'Select All', and then pressing the Enter key. Please post the results here.

Goto Start, Run, type CMD, press 'OK' and then perform a Trace route by typing: tracert google.com
Once the trace has completed, please post the results here by right-clicking on the window, selecting 'Select All', and then pressing the Enter key; post the results here.
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#14
disturbd17

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Alright what I ended up doing is wiping out my computer, still somewhat slow. Better, but slow. Here's my speeds. What else can I do? Might it be the desktops fault we're still slow?
Last Result:
Download Speed: 126 kbps (15.8 KB/sec transfer rate)
Upload Speed: 129 kbps (16.1 KB/sec transfer rate)
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#15
disturbd17

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Alright so I did the same test on my parents desktop both in normal mode and in safe mode and got about the same average results. I guess that would explain why everything is so slow. Problem is, is that I am still not able to connect by just taking the cable from the modem and putting it in my laptop. It still gives me the Limited or No Connectivity message. What is going on?
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