[Col Douglas]

On my computer the homepage on IE has been set to:http://www.systemuptodate.net/ and I am unable to change it. In addition an entry was put on the task bar (a yellow triangle with an exclamation mark within) which periodically warned of viruses on my computer. This warning appeared every twenty seconds or so when connected to the internet. Unwanted pop-ups also occurred at the rate of about one every couple of minutes. The internet shuts down without warning.

I did the following:

1. A complete scan using Norton’s Anti-virus - several items were detected and removed,
2. Ran an Adaware-SE scan - several items were detected and removed.
3. Ran CWshredder – nothing found.
4. Ran Spybot S & D – several items were detected and fixed.
5. Ran a full scan using Ewido Anti Malware – more items found and deleted.
6. Ran Hijack – log attached.

After these actions the task bar entry has gone, and the unwanted pop-ups seem to have stopped. However the IE homepage is still unable to be changed and the internet still occasionally shuts down without warning.

My computer uses Windows XP SP2.

Please help,

Regards,

Col Douglas

Logfile of HijackThis v1.99.1
Scan saved at 8:43:23 PM, on 28/05/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\dcomcfg.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\Program Files\ewido anti-malware\ewidoctrl.exe
C:\Program Files\ewido anti-malware\ewidoguard.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTBCM\Binn\sqlservr.exe
C:\Program Files\Microsoft SQL Server\Mssql\BinnMSSQL\Binn\sqlservr.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\Program Files\RealVNC\VNC4\WinVNC4.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Launch Manager\QtDTAcer.EXE
C:\WINDOWS\SOUNDMAN.EXE
C:\WINDOWS\AGRSMMSG.exe
C:\Program Files\Microsoft IntelliPoint\point32.exe
C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\SYMANT~1\VPTray.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Messenger\MSMSGS.EXE
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\Program Files\Microsoft SQL Server\80\Tools\Binn\sqlmangr.exe
C:\Program Files\D-Link AirPlus XtremeG+\AirPlus.exe
C:\Hijack This\HijackThis.exe

O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: Nothing - {f79fd28e-36ee-4989-aa61-9dd8e30a82fa} - C:\WINDOWS\system32\hp100.tmp
O4 - HKLM\..\Run: [LManager] C:\Program Files\Launch Manager\QtDTAcer.EXE
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [IntelliPoint] "C:\Program Files\Microsoft IntelliPoint\point32.exe"
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\MSMSGS.EXE" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [PhotoShow Deluxe Media Manager] C:\PROGRA~1\Ahead\NEROPH~1\data\Xtras\mssysmgr.exe
O4 - Startup: Konfabulator.lnk = C:\Program Files\Pixoria\Konfabulator\Konfabulator.exe
O4 - Startup: Ubisoft register.lnk = C:\Program Files\Ubisoft\Register\schedule.exe
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O4 - Global Startup: Service Manager.lnk = C:\Program Files\Microsoft SQL Server\80\Tools\Binn\sqlmangr.exe
O4 - Global Startup: D-Link AirPlus XtremeG+ Configuration Utility.lnk = ?
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O20 - Winlogon Notify: NavLogon - C:\WINDOWS\system32\NavLogon.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido anti-malware\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido anti-malware\ewidoguard.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe
O23 - Service: VNC Server Version 4 (WinVNC4) - Unknown owner - C:\Program Files\RealVNC\VNC4\WinVNC4.exe" -service (file missing)

Attached Files

•  Scan_report_20060528.txt.txt   2.1KB   91 downloads

Edited by Col Douglas, 28 May 2006 - 06:16 AM.

[Advertisements]

You will need to make a copy of these instructions because you have to disconnect from the internet to complete the fix. Either print them out or copy and paste them into Notepad.

Preparation

1) Download the trial version of Ewido Anti-Malware from here and save it to your Desktop.
When the download has finished, locate ewido-setup.exe and double click it to begin installation.
** If you already have Ewido installed, update it and go to 2) **

In the 'Additional Options' window, uncheck:
'Install required for automatic updates (background guard)'.

When installation is complete, you will need to update Ewido to the latest definition files.
To do this:
Double click the Ewido Desktop icon.
In the main screen, on the left hand side, click Update.
In the following screen, click Start Update

A progress bar will show how the update is going. When it has finished updating, close it.

If you have problems with the updater, you can manually update Ewido:
Click here and save ewido-signatures-full-current.exe to your Desktop.
All you need to do then is to double-click it, click Install and then, when it has finished, Close.

Ewido Anti-Malware is designed to be used to both scan for and remove malicious files and also to run alongside, but not replace, your existing anti-virus program to give an added layer of protection.
However, as the real-time protection may interfere with the fixing of your PC, this function will have been disabled as long as you followed the installation instructions correctly.
At the end of the trial period, Ewido will revert to a stand-alone scanner which you can keep and update for free and use in a similar way to Ad-Aware SE Personal.
Should you wish to benefit from the real-time protection, you will need to upgrade the program. To do this, simply open it and click on the Buy now online button.

2) Download SmitfraudFix.zip by S!Ri from here and save it to your Desktop.
You will then need to extract the files.
To do this: Right click on the zipped folder and from the menu that appears, click on Extract All...
In the 'Extraction Wizard' window that opens, click on Next> and in the next window that appears, click on Next> again.
In the final window, click on Finish

Close the folder, you will need it later.

3) You will need to know how to boot into Safe Mode.
Instructions can be found here.

4) You will need to set Windows to show All Hidden Files and Folders.
Instructions can be found here.
** These files are hidden to stop you accidentally removing something important.
It is advisable to hide them again after fixing your computer. **

5) Log off from the internet and disconnect your modem cable for the duration of the fix.

Removal

1) Boot into Safe Mode.

2) Open the SmitfraudFix folder and double-click smitfraudfix.cmd
Press "2" and then <ENTER> to start the cleaning process.

• Wait for the tool to complete and disk cleanup to finish.
• You will be prompted "Registry cleaning - Do you want to clean the registry ? Press "Y" and then <ENTER>.
• The tool will also check if wininet.dll is infected. You may be prompted to "Replace infected file ?" - press "Y" and then <ENTER>.

Your PC now needs to be rebooted. If this does not happen automatically, you will need to do so manually. Either way, your PC will need to be booted back INTO SAFE MODE.

3) Navigate to the C:\Windows\Temp folder and delete all the files that you find there.
Do this for all Usernames.

4) Navigate to C:\Documents and Settings\Username\Local Settings\Temp and delete all the files that you find there.
Do this for all Usernames.

5) Go to Start > Control Panel > Internet Options and under Temporary Internet files, click on Delete Files...
Check the box to the left of 'Delete all offline content' and then click on OK.

6) Go to Start > Control Panel > Display.
Select the Desktop Tab, click on Customise Desktop... and then select the Web Tab.
Under Web pages: you should see a checked entry called Security info - or similar. Highlight this entry and then click the Delete button.
Finally click OK > Apply > OK.

7) Empty the Recycle Bin.

8) Ensure that ALL open Windows / Programs / Folders are closed and then run Ewido.

• Click on Scanner and then Settings.
• Ensure that all the boxes are checked and that under What to scan?, "Scan every file" is selected and then click OK.
• Click on Complete System Scan and the scan will begin.
• While the scan is in progress you will be prompted to clean files, click OK.
• When it asks if you want to clean the first file, put a checkmark in the lower left corner of the box that says "Perform action with all infections" and also in the box next to "Create encrypted backup" then choose clean and click OK.
• Once the scan has completed, there will be a button located on the bottom of the screen called Save report - click it.
• Save the report.txt file to your desktop.

You can now close Ewido Anti-Malware.

Warning: While the scan is in progress, DO NOT open any folders or the Windows Control Panel !!

9) Reboot into Normal Mode.

10) Open the SmitfraudFix folder and double-click smitfraudfix.cmd
Press "3" and then <ENTER> to "Delete Trusted Zone".
When prompted "Restore Trusted Zone ?", press "Y" and then <ENTER>.

* Please Note: If you use SpywareBlaster and/or IE/Spyads, it will be necessary to re-install the protection both afford. For SpywareBlaster, run the program and re-protect all items. For IE/Spyads, run the batch file and reinstall the protection *

Will you then post the following:

• A new HJT log,
• The Ewido log,
• The text file rapport.txt that will be found in the root of your drive, eg: Local Disk C: or partition where your operating system is installed.
  For most, this file can be found by double-clicking My Computer and then Local Disk (C:)
• A description of how your PC is behaving.

Also, run HJT and click on Open the Misc Tools section.
In the next window, click on Open Uninstall Manager...
In the final window, click on Save list... and save it to your Desktop.
Copy and paste this file: uninstall_list.txt into your next reply.

This fix is based on a canned speech supplied by Kimberly.

[Noviciate]

You will need to make a copy of these instructions because you have to disconnect from the internet to complete the fix. Either print them out or copy and paste them into Notepad.

Preparation

1) Download the trial version of Ewido Anti-Malware from here and save it to your Desktop.
When the download has finished, locate ewido-setup.exe and double click it to begin installation.
** If you already have Ewido installed, update it and go to 2) **

In the 'Additional Options' window, uncheck:
'Install required for automatic updates (background guard)'.

When installation is complete, you will need to update Ewido to the latest definition files.
To do this:
Double click the Ewido Desktop icon.
In the main screen, on the left hand side, click Update.
In the following screen, click Start Update

A progress bar will show how the update is going. When it has finished updating, close it.

If you have problems with the updater, you can manually update Ewido:
Click here and save ewido-signatures-full-current.exe to your Desktop.
All you need to do then is to double-click it, click Install and then, when it has finished, Close.

Ewido Anti-Malware is designed to be used to both scan for and remove malicious files and also to run alongside, but not replace, your existing anti-virus program to give an added layer of protection.
However, as the real-time protection may interfere with the fixing of your PC, this function will have been disabled as long as you followed the installation instructions correctly.
At the end of the trial period, Ewido will revert to a stand-alone scanner which you can keep and update for free and use in a similar way to Ad-Aware SE Personal.
Should you wish to benefit from the real-time protection, you will need to upgrade the program. To do this, simply open it and click on the Buy now online button.

2) Download SmitfraudFix.zip by S!Ri from here and save it to your Desktop.
You will then need to extract the files.
To do this: Right click on the zipped folder and from the menu that appears, click on Extract All...
In the 'Extraction Wizard' window that opens, click on Next> and in the next window that appears, click on Next> again.
In the final window, click on Finish

Close the folder, you will need it later.

3) You will need to know how to boot into Safe Mode.
Instructions can be found here.

4) You will need to set Windows to show All Hidden Files and Folders.
Instructions can be found here.
** These files are hidden to stop you accidentally removing something important.
It is advisable to hide them again after fixing your computer. **

5) Log off from the internet and disconnect your modem cable for the duration of the fix.

Removal

1) Boot into Safe Mode.

2) Open the SmitfraudFix folder and double-click smitfraudfix.cmd
Press "2" and then <ENTER> to start the cleaning process.

• Wait for the tool to complete and disk cleanup to finish.
• You will be prompted "Registry cleaning - Do you want to clean the registry ? Press "Y" and then <ENTER>.
• The tool will also check if wininet.dll is infected. You may be prompted to "Replace infected file ?" - press "Y" and then <ENTER>.

Your PC now needs to be rebooted. If this does not happen automatically, you will need to do so manually. Either way, your PC will need to be booted back INTO SAFE MODE.

3) Navigate to the C:\Windows\Temp folder and delete all the files that you find there.
Do this for all Usernames.

4) Navigate to C:\Documents and Settings\Username\Local Settings\Temp and delete all the files that you find there.
Do this for all Usernames.

5) Go to Start > Control Panel > Internet Options and under Temporary Internet files, click on Delete Files...
Check the box to the left of 'Delete all offline content' and then click on OK.

6) Go to Start > Control Panel > Display.
Select the Desktop Tab, click on Customise Desktop... and then select the Web Tab.
Under Web pages: you should see a checked entry called Security info - or similar. Highlight this entry and then click the Delete button.
Finally click OK > Apply > OK.

7) Empty the Recycle Bin.

8) Ensure that ALL open Windows / Programs / Folders are closed and then run Ewido.

• Click on Scanner and then Settings.
• Ensure that all the boxes are checked and that under What to scan?, "Scan every file" is selected and then click OK.
• Click on Complete System Scan and the scan will begin.
• While the scan is in progress you will be prompted to clean files, click OK.
• When it asks if you want to clean the first file, put a checkmark in the lower left corner of the box that says "Perform action with all infections" and also in the box next to "Create encrypted backup" then choose clean and click OK.
• Once the scan has completed, there will be a button located on the bottom of the screen called Save report - click it.
• Save the report.txt file to your desktop.

You can now close Ewido Anti-Malware.

Warning: While the scan is in progress, DO NOT open any folders or the Windows Control Panel !!

9) Reboot into Normal Mode.

10) Open the SmitfraudFix folder and double-click smitfraudfix.cmd
Press "3" and then <ENTER> to "Delete Trusted Zone".
When prompted "Restore Trusted Zone ?", press "Y" and then <ENTER>.

* Please Note: If you use SpywareBlaster and/or IE/Spyads, it will be necessary to re-install the protection both afford. For SpywareBlaster, run the program and re-protect all items. For IE/Spyads, run the batch file and reinstall the protection *

Will you then post the following:

• A new HJT log,
• The Ewido log,
• The text file rapport.txt that will be found in the root of your drive, eg: Local Disk C: or partition where your operating system is installed.
  For most, this file can be found by double-clicking My Computer and then Local Disk (C:)
• A description of how your PC is behaving.

Also, run HJT and click on Open the Misc Tools section.
In the next window, click on Open Uninstall Manager...
In the final window, click on Save list... and save it to your Desktop.
Copy and paste this file: uninstall_list.txt into your next reply.

This fix is based on a canned speech supplied by Kimberly.