[urmulla]

Why are applications closing suddenly (ie Internet Explorer and Outlook Express) everytime I try to access files to save or browse, for example, when I click 'Save As'?

Is this a virus, a glitch in Windows, a wrongly ticked setting? (have not touched anything)

Does this sound familiar to anyone?

Thanks and Help!

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Meant to add that the latest Windows security update KB911562 won't install either........???????

[urmulla]

Meant to add that the latest Windows security update KB911562 won't install either........???????

[Retired Tech]

Online Scans

Panda Scan

House Call

If Trend Micro freezes during updating, close then retry

Trend Micro Spyware Scan

Kaspersky Online Scan

If these run

Items in blue which are underlined are clickable to give more information about the process

Click start then run, type prefetch then press enter, click edit then select all, right click any file then click delete, confirm delete

Click start, all programmes, accessories, system tools to run disc clean up, then from system tools, run disc defragmenter.

Click start then run, type sfc /scannow then press enter, you need the XP CD and Windows File Protection will show a blue onscreen progress bar, when the bar goes, reboot

If you do not have an XP CD you can borrow a same version as was originally installed XP CD, if you downloaded SP2 then you need an SP1 XP CD

Click start then run, type chkdsk /f /r then press enter, type Y to confirm for next boot, press enter then reboot.

Windows will appear to load normally then either the monitor will show progress or the screen will go blank, do not disturb this.

This will take an hour or so before it gets to the desktop

If the online scans do not run

Please go here:

Malware Removal Guide

You will need a PC which can connect to the internet

Run all the programmes as advised then post a current Hijack This Log in a new topic in the Malware Forum

For the purpose of accurate malware analysis, Hijack This Logs are only dealt with in the Malware Forum. Posting them anywhere else will result in a delayed response

If you are unable to run any of the programmes, please ask for advice in the Malware Forum