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Maxtor One-Touch DISASTER

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I purchased a Maxtor One-touch II external drive, installed it, and it worked perfectly - for several weeks. I didn't move it or drop it, it was well-ventilated, and one day my PC (XP SP2) simply stopped recognizing the external drive. I called Maxtor; they concluded the drive was defective and sent a replacement.

The replacement worked perfectly - for several weeks. Again, never moved, never dropped. One day, the PC stopped recognizing the external drive. Same problem (exactly) as experienced the first time. Called Maxtor support again; they again concluded drive was defective and sent a replacement. When questioned, Maxtor told me my problem was "quite unusual"; I have since discovered many, many complaints, just like mine, on the Internet.

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Hi and welcome to Geeks to Go. Sad, isn't it? I hope you didn't have data on those drives that you couldn't afford to loose. See if you can get your money back! More likely, they will send you another one which will fail too.

Edited by austin_o, 02 June 2006 - 06:04 AM.

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