[Rickles]

I was running Antispyware with no problems.

Auto updates then tried to install Defender

Halfway through it stopped and showed this error message see photo DF1.[attachment=8874:attachment]

I now have neither program on my computer and then another error message popped up see photo DF2.[attachment=8875:attachment]

I emailed Microsoft and explained to them the problem but they insist that I downloaded Defender, not auto downloader, and cannot do anything.

I am new to this site and any answers in EASY to understand steps.

I can use a computer but I do not like to alter any of the systems. But I am willing to learn.

Regards

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you can download the entire Defender installer package here:

http://www.microsoft...re/default.mspx

After downloading, go to ADD/REMVOE in control panel and look for Microsoft dEfender or Antispy--remove those

Then try installing defender

[gerryf]

you can download the entire Defender installer package here:

http://www.microsoft...re/default.mspx

After downloading, go to ADD/REMVOE in control panel and look for Microsoft dEfender or Antispy--remove those

Then try installing defender

[Rickles]

Thank you for the reply.

I downloaded from the site link.

Deleted all I could find on Defender

Installed the program and got exactly the same error messages.

I noticed that in the registery that Defender is still there but refuses to delete....

Regards

[gerryf]

Time to try the Windows Installer CleanUp Utility

http://support.microsoft.com/kb/290301

[Rickles]

Hi and thank you for your continuing help.

I will download the program and let you know what happens.

As I live in Australia there is a 10 hour time difference, so I am not being deliberatly long in my replies.

Regards...

[Rickles]

Hi,

I downloaded and ran Windows Installer CleanUp Utility.

Even got rid of a couple of other programs as well as the Defender.

Reloaded Defender and it went straight on..

I thank you as you have done more in a couple of nights than Microsoft has done in a fortnight!

Many thanks again...

[gerryf]

That's because they don't know windows xp as well as we do

j/k...the problem with any tech support is that you get a minimally trained person who can follow a script. Too many do not know enough when to deviate from the script and kick you up to a second or third tier support person