[Molo]

Hello,
We just recently upgraded to XP and there a few issues with the pre-installed software. I have QuickLinks III (fax program) pre-installed on my HP Pavilion, since we upgraded it will not work. I have tried to update the program, run program compatibility and re-install from HP Recovery Disks (suggested by Microsoft) but I can't get anything done. I was unable to find it on the disks, even though I know it is on there because of having to do several complete recoveries not long after we got this machine. Is there anyway someone can help me regarding this.

Also, when we look at the control panel, add/remove software, there is a wide blank and black section between the programs. Can someone help me with this also.

Computer:
HP Pavilion 9680C w/Win98 SE pre-installed
Upgraded to XP home edition with updates installed


Thanks for any help,
Molo

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quicklinks was an old fax software originally made for windows 95...windows xp has fax software built in

Open Control Panel, and click Add or Remove Programs.

Click Add/Remove Windows Components.

Select the Fax Services check box, and then click Next.

follow the wizard

Can you do a screen shot of the other issue?

[gerryf]

quicklinks was an old fax software originally made for windows 95...windows xp has fax software built in

Open Control Panel, and click Add or Remove Programs.

Click Add/Remove Windows Components.

Select the Fax Services check box, and then click Next.

follow the wizard

Can you do a screen shot of the other issue?

[Molo]

Can you tell me how to do a screen shot of the add/remove screen, I tried, but don't think I'm doing it right.

Also, I added the XP fax program, haven't tried it yet, but will today.

Thanks,
Molo

[gerryf]

with the add/remove screen showing, press the ALT key and the PrtSC key

Open Microsoft Paint, press ctrl and the V key

Safe the file, attach it

[Molo]

here is part of it

[daniel_c]

there is no file atached of the screen shot

Edited by daniel_c, 12 June 2006 - 04:37 AM.

[Molo]

let's see if I can do it right this time.

Attached Thumbnails

• 

[gerryf]

ugh--corrupt registry setting

start > run
regedit
<enter>

navigate to
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall

Right click this key, choose EXPORT, save it to the desktop as uninstall.reg

close regedit

right click this file on your dekstop choose SEND TO > COMPRESSED FOLDER

name it uninstall.zip

attach that file and I will see if I can find the error

[Molo]

navigate to
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall


That is not there, it shows :

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Runonce



Is this correct?

Thanks again,
Molo

[Molo]

ok, here it is

Thanks,
Molo

Attached Files

•  uninstall.zip   20.35KB   83 downloads

[gerryf]

hmmm, I was about to give up when I stumbled on one suspicious entry

start > run
regedit
<enter>

navigate to
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\KB884016

delete that key

it is for the Microsoft installer engine version 3.0, which was immediately pulled after being released and replaced with version 3.1 due to issues,

That key is incomplete

reboot then and check add/remove control panel again

[Molo]

Gerry,
Did what you requested, but it didn't help any. There are still blanks & streaks in the add/remove.

Thanks,

Molo

[gerryf]

ok...well, I am 90 percent certain here that one of those keys is an issue.

What I would do is delete 10 at a time until the problem goes away...once you know which is the issue, you can restore all those settings by double clicking the reg file you sent me earlier, and then going back and getting the problem key, which may take a few more merges

[Molo]

Gerry,
You've lost me. Do you want me to go in the regedit and delete 10 at a time or go into add/remove and delete those 10 at a time?

Thanks,

Molo

[gerryf]

sorry, I want you to go into regedit and delete 10 items at a time from beneath the key

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall

You could do them 1 at a time, but it will take forever.

Note which ones are being deleted before you delete, then reboot, then check add/remove.

It will take a very long time, I know, but it may be the only way to determine which is the bad key