[Edie@2006]

I am trying to help a friend. Some idiot hooked up a stand alone computer to an internet broadband connection with no protection. I had him buy and I installed NAV2006, personal edition. I have found and eliminated over 200 threats and viruses so far with all the tools recommended on this site, but some keep coming back over and over again. One of the ones that keeps coming back is W32.HLLP.sality. Thanks for your help.

Logfile of HijackThis v1.99.1
Scan saved at 6:33:04 PM, on 6/11/2006
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\System32\carpserv.exe
C:\Program Files\COMPAQ\Easy Access Button Support\StartEAK.exe
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\Program Files\Analog Devices\SoundMAX\Smtray.exe
C:\Program Files\Common Files\Real\Update_OB\evntsvc.exe
C:\Program Files\Java\jre1.5.0_03\bin\jusched.exe
C:\WINDOWS\System32\081842ab.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\PECarlin\PECarlin.exe
C:\Program Files\Compaq\Easy Access Button Support\CPQEAKSYSTEMTRAY.EXE
C:\Program Files\Compaq\Easy Access Button Support\CPQEADM.EXE
C:\Compaq\EAKDRV\EAUSBKBD.EXE
C:\PROGRA~1\Compaq\EASYAC~1\BttnServ.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\COMPAQ\Compaq Advisor\bin\compaq-rba.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\System32\wpabaln.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\ewido anti-malware\ewidoguard.exe
C:\Program Files\ewido anti-malware\ewidoctrl.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Bert Maldonado\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Compaq
F2 - REG:system.ini: Shell=Explorer.exe, C:\WINDOWS\System32\awjod.exe
F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\userinit.exe,ddjfihw.exe,krqsnrb.exe
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {C4069E3A-68F1-403E-B40E-20066696354B} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
O4 - HKLM\..\Run: [CARPService] carpserv.exe
O4 - HKLM\..\Run: [CPQEASYACC] C:\Program Files\COMPAQ\Easy Access Button Support\StartEAK.exe
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [srmclean] C:\Cpqs\Scom\srmclean.exe
O4 - HKLM\..\Run: [Smapp] C:\Program Files\Analog Devices\SoundMAX\Smtray.exe
O4 - HKLM\..\Run: [TkBellExe] C:\Program Files\Common Files\Real\Update_OB\evntsvc.exe -osboot
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_03\bin\jusched.exe
O4 - HKLM\..\Run: [081842ab.exe] C:\WINDOWS\System32\081842ab.exe
O4 - HKLM\..\Run: [DCOM Server] C:\WINDOWS\System32\dxvwcvky.exe
O4 - HKLM\..\Run: [iewcdk] C:\WINDOWS\System32\jmskdm.exe reg_run
O4 - HKLM\..\Run: [bppoxa] C:\WINDOWS\System32\bxlwxc.exe reg_run
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [SSC_UserPrompt] "C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe"
O4 - HKLM\..\RunServices: [Windows modez Verifier] Windows-.exe
O4 - HKLM\..\RunOnce: [] C:\Program Files\COMPAQ\Compaq Advisor\bin\compaq-rba.exe -z
O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\Money Express.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [PECarlin] "C:\Program Files\PECarlin\PECarlin.exe"
O4 - HKCU\..\Run: [081842ab.exe] C:\Documents and Settings\Bert Maldonado\Local Settings\Application Data\081842ab.exe
O4 - HKCU\..\Run: [fbeee] C:\WINDOWS\System32\jmskdm.exe reg_run
O4 - HKCU\..\Run: [wmwpy] C:\WINDOWS\System32\bxlwxc.exe reg_run
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office XP\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI01DA~1\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {4ABF810A-F11D-4169-9D5F-7D274F2270A1} - (no file)
O9 - Extra 'Tools' menuitem: Java - {4ABF810A-F11D-4169-9D5F-7D274F2270A1} - (no file)
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {01010E00-5E80-11D8-9E86-0007E96C65AE} (SupportSoft SmartIssue) - http://symantec.atgn...oad/tgctlsi.cab
O16 - DPF: {01118F00-3E00-11D2-8470-0060089874ED} (SupportSoft RemoteControl Class) - http://symantec.atgn...wnload/ssrc.cab
O16 - DPF: {01119400-3E00-11D2-8470-0060089874ED} (SupportSoft Listener Control) - http://symantec.atgn...d/sprtctlln.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft....k/?linkid=39204
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.syma...bin/AvSniff.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.micros...b?1148931484686
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.syma...n/bin/cabsa.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.micros...b?1148931822811
O18 - Filter: text/plain - (no CLSID) - (no file)
O20 - AppInit_DLLs: inicfg32.dll
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Compaq Advisor (Compaq_RBA) - NeoPlanet - C:\Program Files\COMPAQ\Compaq Advisor\bin\compaq-rba.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido anti-malware\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido anti-malware\ewidoguard.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: Norton Protection Center Service (NSCService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Symantec AVScan (SAVScan) - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SPBBCSvc - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

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Hi Edie@2006 and welcome to Geeks to Go

I am currently working on a fix for you, as soon a staff member reviews it, I will post it here.

Thankyou for your patience.

[Jayzeee]

Hi Edie@2006 and welcome to Geeks to Go

I am currently working on a fix for you, as soon a staff member reviews it, I will post it here.

Thankyou for your patience.

[Jayzeee]

Download Brute Force Uninstaller to your C:\
Unzip it to a folder of its own (C:BFU).

• BFU should be on your root. In most cases this is C:
• Download qoofix.bat (right click on this link and choose save as)
• Place qoofix.bat in your C:BFU - folder. (Important!)
• Doubleclick qooFix.bat, Close all browsers and explorer folders.
• Choose option 1 (Qoolfix autofix) and follow the prompts.
• Please be patient, it will take about five minutes.
• After the PC has restarted please post another hijackthis log.

Please download E2TakeOut by Rubber Ducky from here:

• Extract the file to your Desktop
• Double click E2TakeOut.exe
• Click the Begin Removal button
• Wait until the program is finished scanning
• Once done, it will produce a popup stating that the infection has been found and you need to reboot you computer to complete the removal
• Reboot your computer
• Once your computer has rebooted E2TakeOut will open and produce a report
• Please copy/paste that report into your next reply, along with a new HijackThis log.