Absolutely LOVE the help I've received from GTG! Amazing how they can take the computer illiterate (me) and walk them through the "innards" of the computer and get things corrected!
I would suggest in the Download File Support or How-To Guides or some other prominent location that you add an area on Firewalls. A lot of us non-geeks (yet?) are nervous at simply trying a new anti-virus program or anything else like that - until it's too late maybe! Perhaps many of our problems could be stopped with a good firewall. Seems maybe that should be one of the first things one could find online here.
For example - I had Sygate and LOVED it! Then I had many problems, not because of Sygate. In working through things we deleted Sygate. I've now installed Zone Alarm and it seems to have a FAR greater learning curve that Sygate. I now can't find an older version of Sygate. - - - Not asking for help here. Just trying to point out an area that could be of great help and use to us non-geeks. MIGHT even be a great assistance in preventing problems that GTG has to deal with!!??
Just my two cents worth.