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Haunted Start Menu


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#1
magusbuckley

magusbuckley

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Hello:

I'm at work. One of the computers on our domain is having serious issues. I've never seen anything like this so thought I would run it by you all. I'm hoping someone can help out so I don't have to reinstall Windows on the machine.

It's running Windows XP PRO. The problem is that the Start Menu keeps popping up. From what I can tell, it seems random. You may go a minute or two with no problems, but another minute later you may not be able to get any work done because the start menu keeps popping up.

I've swapped out keyboards but that hasn't helped. I might try replacing her wireless mouse with a wired one, but I don't think this will solve my problem.

Have any of you heard of such a thing?

Any and all information will be greatly appreciated.

Thanks,

Magus
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#2
Retired Tech

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Items in blue which are underlined are clickable to give more information about the process

Click start then run, type prefetch then press enter, click edit then select all, right click any file then click delete, confirm delete

Click start, all programmes, accessories, system tools to run disc clean up, then from system tools, run disc defragmenter.

Click start then run, type sfc /scannow then press enter, you need the XP CD and Windows File Protection will show a blue onscreen progress bar, when the bar goes, reboot

Download and install Tune Up 2006 Trial

Run Tune Up Disc Clean Up

Run Tune Up Registry Clean Up

Click Optimize and Improve to run Reg Defrag, which will take a few minutes and need a reboot. You should disable the antivirus programme to run this and check it is running after the reboot

After the reboot, click optimize then system optimizer to optimize the computer, select computer with an internet connection from the drop down menu, this also requires a reboot

After the reboot, click optimize then system optimizer to accelerate downloads, select the speed just above your actual connection speed, this requires a reboot

After the reboot, click optimize then system optimizer to run system advisor

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#3
magusbuckley

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Keith:

Thank you for your reply.

Luckily the mouse was at fault. The wireless receiver is actually for a mouse and keyboard. She only has the wireless mouse. The end of the wire on the receiver has splits into two different connection types. One is PS2 for the keyboard, the other is USB for the mouse. The wired keyboard she has is USB. For the receiver, she had plugged in both the USB plug and the PS2 plug. Even worse, she had plugged the PS2 connector into the keyboards slot.

She must have been getting some kind of signal from the mouse that told the computer, "Hey, someone just pressed the Windows key on the keyboard. I'll open the start menu now."

OK, I know that's a strange way to explain all of this, but it's the truth I guess.

At any rate, I sure do appreciate your help.

Thanks,

Magus
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#4
Retired Tech

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Thank You for letting me know
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