[hyeone]

i started my laptop up and got a black screen with an error that says...

norton goback internal error
failure code: gb_ui_support(1147)
press any key to reboot

i hooked up my the hd to another pc and it does not recognize it. the partitions show up but theres no data on there.

any ideas? solutions?

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Hi hyeone...

Is Norton Ghost installed on the machine?

Are you able to enter Recovery Console by booting with the installation cd, or does it just start a recovery operation?

wannabe1

[wannabe1]

Hi hyeone...

Is Norton Ghost installed on the machine?

Are you able to enter Recovery Console by booting with the installation cd, or does it just start a recovery operation?

wannabe1

[hyeone]

yes, it is installed. i dont have the recovery cd.

[wannabe1]

Is there a floppy drive on this machine or do you know someone with a retail version XP cd that you could borrow for a little while?

[hyeone]

i can get a xp cd from my work. are you saying a OS install will fix this problem?

[wannabe1]

Not an install, we need to use the command prompt and may need some files from the cd.

Can you boot to Safe Mode by tapping on the F8 key during the boot sequence? If you can get to the options screen, try "Safe Mode"...if that doesn't work, try "Safe Mode with Command Prompt". Let me know if you can get to Safe Mode.

[hyeone]

safe mode doesnt work. ill write back tomorrow when i have the cd.