Office XP Professional 2002 Update Problem
Posted 15 June 2006 - 01:58 PM
Posted 15 June 2006 - 02:01 PM
When you install Office, if you choose complete, run all from computer and leave the installation files on the drive, you should not get the prompt to insert the CD
Posted 15 June 2006 - 02:21 PM
So, next I went back to Office Update, and had it search for any needed critical updates. Again, it tried to install these two files, and again it asked for the Office XP CD even from the Office Update site. This is really weird. When I just click OK, without putting in the CD, I get this error: "The path Microsoft Office XP Professional cannot be found. [some other mumbo jumbo] then, Verify that you have access to this location or try to find the installation package PRORET.MSI." Well, even when I put in either of the two CDs, I still get the error.
I'm not sure if I understood your reply, Keith. I already have Office installed. Maybe if I reboot this will all work itself out?
Posted 15 June 2006 - 02:27 PM
The bit about installing Office was general advice if you need to re-install it in the futire
Posted 15 June 2006 - 04:19 PM
Posted 15 June 2006 - 04:25 PM
This is worth a go
Items in blue which are underlined are clickable to give more information about the process
Click start then run, type prefetch then press enter, click edit then select all, right click any file then click delete, confirm delete
Click start, all programmes, accessories, system tools to run disc clean up, then from system tools, run disc defragmenter.
Click start then run, type sfc /scannow then press enter, you need the XP CD and Windows File Protection will show a blue onscreen progress bar, when the bar goes, reboot
Download and install Tune Up 2006 Trial
Run Tune Up Disc Clean Up
Run Tune Up Registry Clean Up
Click Optimize and Improve to run Reg Defrag, which will take a few minutes and need a reboot. You should disable the antivirus programme to run this
Check the anti virus is running after the reboot
After the reboot, click optimize then system optimizer to optimize the computer, select computer with an internet connection from the drop down menu, this also requires a reboot
After the reboot, click optimize then system optimizer to accelerate downloads, select the speed just above your actual connection speed, this requires a reboot
After the reboot, click optimize then system optimizer to run system advisor
Posted 15 June 2006 - 05:51 PM
I have already run TuneUp Utilities and all the things you suggested after opening Word Help. I don't need to defrag. I've done just about everything except the prefetch. Okay, I just did the prefetch, and there were only 38 files in there. They're all gone now. I did the prefetch yesterday when I wrote about my computer monitor going black and then the computer didn't respond. I don't know if you remember me, but that was just yesterday. I'm sure you help a lot of people, but maybe this will come back to you.
Okay, now it appears that Word is trying to open its Help file. The page is blank or not responding. I can't help but think all these miscellaneous prompts to install something are all related to the same problem. I don't know what it is! I've run TuneUp and it finds some errors, but then I still have problems. Is there any other application you can think of besides TuneUp to help with this? This problem has been going on for some time now.
Okay, I finally found the Detect and Repair below the Help menu. I had to pop in the CD to make this work. It shows a progress meter that says Please wait while Windows repairs. It claims to have done this now. We'll see.
Posted 15 June 2006 - 05:57 PM
So you would need to back those up
Let me know if you want to look at doing that
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