[Vania]

Hi, I have been instructed to post my new problem here. I had a problem with my Zone Alarm. I did get that straight, but since then, my comp is shutting down.

This is my previous post address.
http://www.geekstogo...49


Every time I try to run Ewido or Spybot Search and Destroy, after it is running for a few minutes, my comp shuts down. Sometimes it shuts down, without running them, but more often it is when I am running those programs.

I was told to turn off the automatic restart in My Computor Properties, (should I keep that off?) and a blue screen would pop up if my comp turned off. I did this , but a blue screen did not come up. Everything just goes black and shuts down. When I start it back up, there is no blue screen either. There is a statement asking if I want to (Restore My Desktop?) .

Thanks for the help.

Vania

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Use add / remove to uninstall SpyBot, also Ewido, check you have the product key if you purchased it

Items in blue which are underlined are clickable to give more information about the process

Click start then run, type prefetch then press enter, click edit then select all, right click any file then click delete, confirm delete

Click start, all programmes, accessories, system tools to run disc clean up, then from system tools, run disc defragmenter.

Click start then run, type sfc /scannow then press enter, you need the XP CD and Windows File Protection will show a blue onscreen progress bar, when the bar goes, reboot

If you do not have an XP CD you can borrow a same version as was originally installed XP CD, if you downloaded SP2 then you need an SP1 XP CD

Click start then run, type chkdsk /f /r then press enter, type Y to confirm for next boot, press enter then reboot.

Windows will appear to load normally then either the monitor will show progress or the screen will go blank, do not disturb this.

This will take an hour or so before it gets to the desktop.

Download and install Tune Up 2006 Trial

Run Tune Up Disc Clean Up

Run Tune Up Registry Clean Up

Click Optimize and Improve to run Reg Defrag, which will take a few minutes and need a reboot. You should disable the antivirus programme to run this and check it is running after the reboot

After the reboot, click optimize then system optimizer to optimize the computer, select computer with an internet connection from the drop down menu, this also requires a reboot

After the reboot, click optimize then system optimizer to accelerate downloads, select the speed just above your actual connection speed, this requires a reboot

After the reboot, click optimize then system optimizer to run system advisor


Install Spybot, run it before you update it, if it runs, update it, close, open it, run it

http://www.filehippo...search_destroy/

Install Ewido the same way

[Retired Tech]

Use add / remove to uninstall SpyBot, also Ewido, check you have the product key if you purchased it

Items in blue which are underlined are clickable to give more information about the process

Click start then run, type prefetch then press enter, click edit then select all, right click any file then click delete, confirm delete

Click start, all programmes, accessories, system tools to run disc clean up, then from system tools, run disc defragmenter.

Click start then run, type sfc /scannow then press enter, you need the XP CD and Windows File Protection will show a blue onscreen progress bar, when the bar goes, reboot

If you do not have an XP CD you can borrow a same version as was originally installed XP CD, if you downloaded SP2 then you need an SP1 XP CD

Click start then run, type chkdsk /f /r then press enter, type Y to confirm for next boot, press enter then reboot.

Windows will appear to load normally then either the monitor will show progress or the screen will go blank, do not disturb this.

This will take an hour or so before it gets to the desktop.

Download and install Tune Up 2006 Trial

Run Tune Up Disc Clean Up

Run Tune Up Registry Clean Up

Click Optimize and Improve to run Reg Defrag, which will take a few minutes and need a reboot. You should disable the antivirus programme to run this and check it is running after the reboot

After the reboot, click optimize then system optimizer to optimize the computer, select computer with an internet connection from the drop down menu, this also requires a reboot

After the reboot, click optimize then system optimizer to accelerate downloads, select the speed just above your actual connection speed, this requires a reboot

After the reboot, click optimize then system optimizer to run system advisor


Install Spybot, run it before you update it, if it runs, update it, close, open it, run it

http://www.filehippo...search_destroy/

Install Ewido the same way